Proficient Systems, Inc.
2859 Paces Ferry Rd, Suite 820
Atlanta, GA, 30339, United States

http://www.proficient.com


Product Name: ProficientSales Server 4.0

The client, a consumer insurance Web site, began a test run of ProficientSales Server to prove that by using the solution, they would improve the overall experience of our online consumer and consequently increase sales conversion. The product is a flexible, scalable solution that enables companies to increase Web revenues and sales productivity by identifying online sales opportunities and connecting them with offline sales and service operations. By tracking and analyzing the behavior of website visitors, the Proficient solution makes intelligent "data" based decisions about when and how to approach prospects. To date, the client has positively impacted customer retention and customer satisfaction ratings. Survey feedback indicates that the company’s customers enjoy shopping for auto insurance online, and are extremely pleased with the assistance they receive from their online agents. In addition, the client experienced a 7.6 percent lift on conversion rates with any Proficient involvement (display, approach or engagement), a 26.1 percent lift on conversion with a Proficient engagement and a 5 percent sales lift.