UniPress Software
2025 Lincoln Highway
Edison, NJ, 08817

http://www.unipress.com


Product Name: FootPrints

The client, a large multinational company's subsidiary that services the electric power equipment market, was challenged with centrally managing internal IT support for multiple, dispersed divisions. The client evaluated the solutions of several providers and ultimately chose FootPrints. Today, the client uses the solution uses FootPrints to provide IT support, including PC and network support to 1,000 employees across five divisions. The client's IT department now manages roughly 680 tickets per month, or 23 tickets per day within a 30-day month. The client says that, "FootPrints does save us time and money. In terms of hard dollars, we are saving nearly 50 percent annually in maintenance costs alone compared to what we were paying with our previous solution. Also, with that solution, we were using outside consultants. By completely removing the consulting fees from our departmental budget, we were able to invest in other areas more important to us, including additional licenses and database solutions.”