LiveOps, Inc.
3340 Hillview Avenue
Palo Alto, CA, 94304

http://www.liveops.com


Product Name: LiveOps Hosted Call Center and LiveAgent

LiveOps' client improves the delivery of healthcare to Medicare and managed care beneficiaries by providing medical products and prescription related services. The client selected LiveOps' solution based on its ease and speed of installation; its comprehensive suite of call center functionality, including workforce hiring and management tools and real-time analytics; its single point of visibility into the performance of a distributed workforce; its short training/orientation period; the solution's scalability to meet seasonal peaks and valleys in call volume; and the availability of LiveOps’ agents to handle overflow calls. After the choice was made, the client's contact center went live in just three weeks. The scalability of the solution allowed for continuous growth, and demonstrated its value by enabling the client to provide an immediate disaster response following Hurricane Wilma.