Citrix Online
5385 Hollister Avenue
Santa Barbara, CA, 93111, United States

http://www.citrixonline.com


Product Name: Citrix GoToAssist 7

The client, a business services firm, discovered Citrix GoToAssist to provide real-time remote support to clients each day. With proprietary screen-sharing technology and best practices support tools, consultants securely share a client’s server or desktop just as if the consultants were actually on-site. A consultant can assist clients immediately by working from home using Citrix GoToAssist. “For issues that were previously handled over the phone, we have cut the resolution time by as much as 75 percent,” said the client. With a typical round trip to a client averaging two hours, travel costs added up rapidly. “Because we charge clients for travel time and mileage, using Citrix GoToAssist saves them [consultants] money,” the client said. Issues that previously required hours of travel can now be resolved in minutes. With consultants traveling less, the company can spend more time on higher-value consulting services.