SafeHarbor Technology Corporation
1326 Fifth Avenue
Suite 660
Seattle, WA, 98101

http://www.safeharbor.com


Product Name: SafeHarbor SmartSupportTM

The client, a Western state's official Web site, serves as the public portal for thousands
of state and local government information and services. Its vastly diverse audience comprises of citizens, businesses, government workers, visitors, students, as well as the general public. With the call to migrate government services to the Web, providing online customer support 24x7x365 was paramount to the success the state’s Web initiatives to drive users to online services and ensure an exceptional user experience. The client selected SafeHarbor based on their extensive customer support expertise, best-of-breed technology and their ability to deliver a full-service online support offering including assisted support agents to handle escalation channels such as phone, e-mail and chat. Through the continuous improvement of the support site over the past several years, user interaction, participation and collaboration continues to grow at impressive rates, while positive user feedback abounds.