SER Solutions, Inc.
45925 Horseshoe Drive
Suite 150
Dulles, VA, 20166, United States

http://www.ser.com


Product Name: CPS Enterprise Edition™ (CPS E2™)

CPS E2 is a next-generation outbound contact center solution used to increase customer satisfaction levels; foster loyal, long-term customers; and boost recurring revenue. The client, a direct supplier of mobile phones to nearly two million customers, began relying on outbound telemarketing in the mid-1990s to generate new business. As the center grew in size and success, its databases became larger and the number of campaigns increased. The client's management team knew it needed to increase its outbound dialing capacity. After an intense review of all industry leading providers, the client chose CPS Enterprise Edition (CPS E2), SER’s next-generation outbound call management solution. Within three months of implementation, the client had already reached its sales targets for the new group. With 50 full-time outbound agents and growing, the center was reaching 20,000 contacts per day, bringing the total to over 2.5 million connections in its first few months. Said the client, “We knew we had made the right decision when, within the first few weeks of its use, CPS E2 was proving to be easier and more adaptable than our existing dialer and was helping us reach our sales goals.” CPS E2 is not only helping to increase sales and improve morale on the call center floor, but saving the company money. Agents no longer sit idle waiting for call records to be imported, resulting in little costly downtime. In addition, because the system is easily customized, it does not require as many internal resources or require the involvement of the vendor – which results in reduced operating expenses.