The client is a provider of corporate and residential Internet products, VoIP long distance and PBX-based solutions, global private networking, hardware and software and a full suite of IT consulting services. It needed to install a CRM system to help it manage its growing business, and started the process of selecting a package. The company evaluated more than a half-dozen CRM solutions to use internally before choosing PowerHelp CRM from Vertical Solutions. The product met its needs with its full functionality and ease of integration, but the company was pleasantly surprised to discover the low cost of implementation for PowerHelp CRM. “Many of the CRM solutions we evaluated required extensive professional service fees for successful implementation – often upwards of 10 times the initial product price," said the client. "PowerHelp CRM offered us out-of-the-box functionality with minimal customization. It has the functionality that we need, is easy to use, and has a very low ratio of service to product costs – typically, the ratio is one-to-one, or less.”
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