Pegasystems
101 Main Street
Cambridge, MA, 02142-1590, United States

http://www.pegasystems.com


Product Name: Pegasystems Customer Process Manager

The client, a provider of ancillary employee benefit coverage and services, selected Pegasystem’s CRM capabilities to move beyond a process-driven approach to customer service to address what their customers really care about — fulfilling service requests with speed and intelligence. The company implemented Pegasystems' rules-based solution to be able to respond quickly to changes in organizational objectives, market opportunities and industry regulations. The solution's fully integrated customer service capability allows for higher levels of CSR productivity and increased member satisfaction. "We are committed to making it as easy as possible for our customers to do business with us, and working with Pegasystems has enabled us to continue to enhance our services," said the client. "The rapid 'go live,' in only five weeks, was exactly what we needed, and Pegasystems delivered."