Knova Software
10201 Torre Avenue, Suite 350
Cupertino, CA, 95014

http://www.knova.com


Product Name: Knova 6.5

From the initial launch and overhaul of Knova's online self-service capabilities in February 2005, to the introduction of Answer Wizards in October 2005, the client, an Internet service provider, is setting a new standard for online self-service. The following accomplishments are great areas of pride for the client:

Customer empowerment: With the addition of intelligent, guided search, and Answer Wizards, more customers have the option of solving problems easily online, without feeling the need to rely on assisted support. The online experience seems easier and more manageable.

Business owner empowerment and productivity: The creation and management of Answer Wizards is now handled by a business owner via the Knova administration console. This eliminates many costly and time-consuming dependencies on IT.

Answer consistency: With the addition of Answer Wizards and more powerful search spanning more content sources, customers get more consistent, accurate answers. This reduces confusion and the need for follow-up support.