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After evaluating products from a number of vendors, the client, a grocery merchandising and warehousing company, chose Inter-Tel to supply its new communications solution. Inter-Tel offered the technology the company was looking for — including advanced voice over IP solutions and powerful IP-powered applications — to help improve its business processes. Another deciding factor was the scalability, flexibility and compatibility of Inter-Tel’s technologies. The client liked the fact that it could take advantage of emerging products and applications when its business dictated, and not be forced into using undesirable or unnecessary technology because of technical constraints often imposed by other vendor solutions. "In the past," said the client, "installing the pricing application usually translated into a full day at the customer site to configure the software and train the staff. It was a very expensive and laborious process. With Inter-Tel Remote Support, we’re able to install the application, train the employees and answer any questions in a fraction of the time. From an efficiency and cost perspective, this application has paid for itself many times over."
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