Soffront Software, Inc.
45437 Warm Springs
Fremont, CA, 94539

http://www.soffront.com


Product Name: Soffront CRM

The client, which manufactures switching products for telecom software developers and service providers, had a simple request for CRM. When management queried customer information, they wanted to be able to go to one place for any information he needed – latest activities, recent trip reports, open technical issues, etc. The client has been successful with the Soffront CRM solution, as evidenced by the many firsts the company has been able to achieve, including one common system for tracking corporate wide contracts. Information is synchronized across functional areas, resulting in more satisfied customers, and the client now has the ability to incorporate customer and site-specific data in one area for integrated tracking by the sales and support teams. Reporting shows that the client realized a 64 percent increase in user satisfaction with the Soffront CRM solution.