ClientLogic
Two American Center
3102 West End Avenue, Suite 1000
Nashville, TN, 37203

http://www.clientlogic.com


Product Name: ClientLogic Outsourced Customer Care Services

The client, a provider of cable TV, high-speed Internet and telephone services, chose ClientLogic for its reputation of helping clients reduce costs and improve customer satisfaction as well as working with clients to determine the best strategies to help them continue to be successful. Since the successful initial program was instituted, the client is constantly updating products and introducing new services to keep pace with the industry. The client company reports that ClientLogic has been very successful in keeping abreast of all changes in order to best serve customers. Since the client's business continued to grow, more calls were transitioned to ClientLogic, leading to the outsourcer handling 50 percent of the client's total calls. Since partnering with ClientLogic, monthly customer surveys have consistently shown 90 to 92 percent customer satisfaction.