SIVOX
23 Vreeland Road
Florham Park, NJ, 07932

http://www.sivox.com


Product Name: SIVOX RealCall

After discovering SIVOX RealCall Simulation Tools from SIVOX, the client, a large telecommunications provider, is rolling out a call center training system that is flexible, easily deployed and highly interactive. It's the closest the client's trainees can come to real customer interaction without handling live calls.
The SIVOX RealCall system will be rolled out to all 18 of the client's call centers serving over 15,000 agents. Initially, the training will encompass five major customer scenarios-from initial customer service sign-ups for new products, through advanced training scenarios involving saving customer accounts during an initial request to drop service. The client estimates this training will have a payback period of less than four months.