salesforce.com
Landmark @ One Market
Suite 300
San Francisco, CA, 94105, United States

http://www.salesforce.com


Product Name: Salesforce Winter ‘06

The client, a network security company, deployed Saleforce Service & Support across its global enterprise. Expanded product visibility into more than 15 networking and security product families. With the same number of support agents, the client could handle more than 3,000 cases per month. The client company reported that it improved multichannel communications and experienced quantifiable overall efficiency improvements; raised customer satisfaction rates by five percent over three months; consolidated customer management across sales, service and engineering; and experienced overall cost savings of $60,000 in outsourced survey management fees alone, $500,000 in e-mail-to-case annual productivity savings and headcount reduction due to improved dashboard and reporting capabilities.