The client company, a manufacturer of thermostats, has stated that its CRM user base and technology support personnel recognized the importance of maintaining the flexibility they had already experienced, first with Saratoga Systems’ SPS and then, with Saratoga Systems’ Avenue. The latest upgrade to the next-generation Saratoga CRM, which will be fully completed in June 2006, gives the company the ability to jump forward significantly in terms of its underlying technology, with a single upgrade. More importantly, the company will retain all of its accustomed flexibility, and the new platform will continue to enable the sort of fast-paced future system configuration and development that the company needs to keep pace with the moving target that is CRM. According to the client, that level of power and flexibility is crucial to continue to respond efficiently to the changing needs and
demands of its customers.
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