IEX Corporation
1255 North Central Expressway
Suite 500
Richardson, TX, 75094

http://www.iex.com


Product Name: TotalView Workforce Management system, v3.11

The client company, a large power producer in South Africa, stated that since implementation of TotalView Workforce Management, it has come a long way from its roots with an annual master schedule (its former method of scheduling the workforce). Central schedule coordinators monitor forecasts, plans and overall schedule performance while local managers supply schedules to their agent groups. Accuracy is measured both daily and at 30-minute intervals, providing instant visibility and feedback to coaches and floor managers. By tying the detailed skills capabilities of agents with sophisticated planning and forecasting, the client has attained a forecast accuracy rate of 95 percent, week-to-week, with fit to schedule averaging 85 percent. Overall scheduling performance has exceeded expectations in 8 of 12 months. "We can now adjust our schedules to meet the needs of the business, as well as the employees," said the client.