TMCnet
ITEXPO begins in:   New Coverage :  Asterisk  |  Fax Software  |  SIP Phones  |  Small Cells
 

As organizations and their customer bases become more geographically dispersed and decentralized, any company operating without a strong remote support solution is practicing an exercise in time-wasting. The importance of first-call resolution to a service organization's metrics cannot be understated. Citrix GoToAssist is a wonderfully easy-to-use solution backed by a company whose remote solutions are its lifeblood, not a side business.

Citrix Online
5385 Hollister Ave
Santa Barbara, CA, 93111

http://www.citrixonline.com


Product Name: Citrix GoToAssist

GoToAssist is a remote assistance solution that enables contact centers and outsourcers, consulting and IT professionals to better help their customers anytime and anywhere, while increasing profitability. Now in its seventh generation and delivering more than 10,000,000 remote sessions annually to more than 4,000 corporate customers, GoToAssist is a managed service offering high ease-of-use, quality of service, availability, security and capability. With its advanced suite of new features, including a management center dashboard, expanded integration services, best practices resource center and enhanced collaboration and productivity tools, GoToAssist 7.0 can help transform remote services/support into competitive advantage.

The company points out that from day one, GoToAssist was purpose-built for remote support…a statement that no other hosted solution can make.

Organizations can be up and running with GoToAssist in just a few days. The solution's incident-resolution tools, reporting functionality, integration services and technology are based on support best practices, directly contributing to lower support costs, improved end-user productivity and increased customer loyalty. GoToAssist is consistently chosen by support organizations over other solutions due to better security and faster incident-resolution times.


Today @ TMC
Upcoming Events
ITEXPO West 2012
 October 2- 5, 2012
The Austin Convention Center
Austin, Texas
MSPWorld
 The World's Premier Managed Services and Cloud Computing Event
Click for Dates and Locations
Mobility Tech Conference & Expo
 October 3- 5, 2012
The Austin Convention Center
Austin, Texas
Cloud Communications Summit
 October 3- 5, 2012
The Austin Convention Center
Austin, Texas
view more…