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In an age when customers are making decisions about which companies they will remain loyal to based on their online customer contact experiences with those companies, it is absolutely critical for any organization that wants to stay in business to provide top-notch Web-based customer service. The kind of service LivePerson provides in its Timpani product is one that no business-to-consumer company can do without.

LivePerson, Inc.
462 7th Avenue
21st Floor
New York, NY, 10018

http://www.liveperson.com


Product Name: Timpani 7.5

With new features that render relevant Web content to targeted visitors and supply better visibility into visitor behavior, Timpani 7.5 enables organizations to improve the return on online sales and service initiatives. The latest release of LivePerson’s hosted multichannel communication solution was created to deliver enhanced capabilities that enable contextual and personalized online interactions, directly influencing consumer buying behavior and improving conversion rates. Featured enhancements in Timpani 7.5 include SmartBar, a function that identifies Web site visitors and audience segments that are likely to respond to offers and then automatically displays relevant content; a refined rules engine; robust reporting capabilities; and enhanced CRM tools.

The product is comprised of Timpani Chat, which enhances customer service with live support, while reducing interaction costs and churn; Timpani E-mail, which manages inbound e-mail traffic and Web form queries while improving customer satisfaction and increasing agent productivity; Timpani Self-Service to deliver relevant and immediate answers to Web site visitors searching for information while optimizing the user experience and lowering support costs; Timpani Sales & Marketing, to maximize online revenue opportunities, improve conversion rates and reduce shopping cart abandonment; and Timpani Contact Center, to improve service quality, increase agent productivity and facilitate first-contact resolution by streamlining customer interactions across all online channels.


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