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Solutions like Five9's Virtual Call Center Suite have totally turned on its ear the way contact centers operate. Old-fashioned barriers such as startup costs, large IT teams for administration, disparate equipment and a lack of interoperability have been eliminated by Five9. Also, its plug-and-play integration with popular CRM applications is unique to the industry.

Five9
7901 Stoneridge Dr., Ste. 200
Pleasanton, CA, 94588

http://www.five9.com


Product Name: Virtual Contact Center

The Five9 Virtual Call Center Suite was designed to enable companies of any size to build a comprehensive, feature-rich contact center without hardware, software or upfront capital expenditures. In addition to helping companies generate higher sales and customer service productivity and operating and long-distance cost savings, Five9's on-demand service allows for easy set-up and administration of single-site, distributed and at-home agent workforces and enables them to act as an integrated virtual call center, regardless of geographic location. The Five9 Virtual Call Center Suite consists of a comprehensive suite of applications including blended inbound and outbound calling, automatic call distribution (ACD), predictive dialing, CRM, automatic number identification, IVR, call scripting, computer-telephony integration, remote agent capabilities, skills-based routing, call recording, silent monitoring, real-time reporting and centralized management.

Five9 allows any sized business, on any sized budget, to build or expand a contact center with sophisticated functionality — with just PCs and a broadband connection. Five9's VoIP platform allows for high voice quality and nearly every advanced feature found in more expensive products — without any hardware, software or traditional phone lines. Additionally, for those enterprises with advanced CRM needs, Five9 comes ready-to-run with certified plug-and-play integrations to Salesforce.com, RightNow and Unipress.


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