TMCnet
ITEXPO begins in:   New Coverage :  Asterisk  |  Fax Software  |  SIP Phones  |  Small Cells
 

Customer Interaction Solutions likes the fact that while many solutions force companies to choose to go all IP at once, Aspect and its Uniphi Suite understand that in the real world, many companies may not be willing or ready to do so.

Aspect Software (formerly Aspect Communications)
6 Technology Park Drive
Westford, MA, 01886

http://www.Aspect.com
http://www.aspect.com/products/suite/uniphisuite.cfm

Product Name: Aspect Uniphi Suite v6.1

Aspect Uniphi Suite is an operating environment designed to give businesses the flexibility and functionality they need for the convergence of contact center applications including ACD, CTI and IVR on a single, switch-agnostic platform that supports both PSTN and IP switches.

Uniphi Suite v6.1 is the next step in the platform’s evolution, offering streamlined customer interaction, simpler application development and system administration, and centralized reporting and analytics – all while doubling the number of agents supported over the previous version of the product.

For easier central administration and management without the need for multiple complex tools for reporting and development, Uniphi offers a single administration tool and a single point of control for developing and administering business rules across all contact center applications. Customers can “develop once and deploy once” across the entire enterprise, resulting in significant up-front cost savings.

Based on the Aspect Uniphi architecture, Uniphi Suite includes the Aspect Uniphi Engine, Aspect Uniphi Contact Center, Aspect Uniphi Voice Portal and tight integration with Aspect’s workforce management software.

The result is a platform that unifies the contact center and the enterprise by integrating the technologies that drive customer communications, contact center and customer information, and workforce productivity, all while supporting the advancement of IP.


Today @ TMC
Upcoming Events
ITEXPO West 2012
 October 2- 5, 2012
The Austin Convention Center
Austin, Texas
MSPWorld
 The World's Premier Managed Services and Cloud Computing Event
Click for Dates and Locations
Mobility Tech Conference & Expo
 October 3- 5, 2012
The Austin Convention Center
Austin, Texas
Cloud Communications Summit
 October 3- 5, 2012
The Austin Convention Center
Austin, Texas
view more…