November 1999

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ARTICLES
Extra, Extra: Health Care Company Webifies Call Center!
Roger Willcocks, Intelligent Environments

Wash Your Hands Of Dirty Power
Jesse Austin, Best Power

A Holistic Approach To Unified Messaging
Ed Rebello, Siemens ICN

Service Gains, Changing Lanes, And Automobiles
Faye Matthews, Aculab

What Is Speech Activated Messaging?
Paul Brennan, Nortel

Speaking To The Future
Christopher Thompson, Locus Dialogue

Banking On Call Management
Judi Bonadio, Premiere Voice & Data Messaging

Bank Of America Gains A Helping Hand (sidebar)

Service Department Strategies — Winning With Workgroup Telephony
Jeff Wilbur, Picazo Communications

QoS-Based Billing For ITSPs
James Shen, NeTrue Communications

Is Your Mobile Workforce Wired?
Michael Bauer, Cerulean Technology

Wireless Internet: To ISP Or Not To ISP?
Mark C. Spragg, PricewaterhouseCoopers

EDITOR'S OUTLOOK
Why Not CTI?
By Kevin Mayer, Executive Editor, CTI�

REVIEWS
Tone Commander Systems 6210, 6220 ISDN Phones 

Array Microsystems VideoONE Communicator 

CCS TrexCom FirstLine Encore 

RSI Video Conferencing MEDIAPRO 384 

DEPARTMENTS
CTI News

CTI Spotlight

Editors’ Notebook

Cc:
DSL Pulls Out Of The Drive-Thru
By Tom Keating, Executive Technology Editor, CTI�

On The Horizon
A Battle For Control Of The Internet
By Brough Turner, Natural MicroSystems

Inside Networking
Mobile Users Connect And Collaborate
By Tony Rybczynski, Nortel Networks Enterprise Solutions

Letters

CTI™ EXPO Preview Fall 1999

Best Of CTI™ EXPO Application Guidelines