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November 1998
Headlines

News
Apropos, Peregrine Team For CTI Service Desk
Apropos Technology, Inc., and Peregrine Systems, Inc., have agreed to integrate their respective products, Version 4 turnkey call center management solution and ServiceCenter Enterprise Service Desk application, for a high-quality CTI-enabled service desk. Under the agreement, both companies will cross-recommend each other's solutions into appropriate accounts. While Peregrine Systems has acquired an Apropos call center management system for installation and display at their corporate visit center, Apropos has acquired Peregrine Systems software for application integration testing and development. For more information, visit Peregrine's Web site at www.peregrine.com.

Ariel, Cabletron Close Sale
Ariel Corp. has announced it has closed the sale of assets of its DSLAM group to Cabletron Systems, Inc., a step enabling Ariel to invest in technology, people, and strategic partnerships and position the company for growth in the emerging open remote access market. Ariel's remote access products target open systems servers spanning a broad range of applications such as telecommuting, Internet access, and corporate intranet and Extranet access. For more information, contact Ariel at 609-860-2900.

Brooktrout, Ingram Micro Extend Fax Board Coverage
Brooktrout Technology, Inc., has signed a two-tier distribution agreement for the United States with Ingram Micro, which will offer several versions of Brooktrout's TR Seriesa multichannel fax boards. Brooktrout's distribution efforts are expected to make the company's products more widely available and easily obtainable. The agreements are also designed to help Brooktrout expand its market share into additional segments of the LAN Fax market by effectively positioning Intelligent fax boards against standard Class 1 and 2 modems. For more information, contact Brooktrout at 888-248-5401.

Ingram Micro, AltiGen To Deliver CT Solutions
Ingram Micro Inc., and AltiGen Communications have formed a distribution agreement to allow Ingram Micro's Telecom Integration Division to distribute AltiGen's AltiServ all-in-one telecommunications platform to its network of domestic resellers. The agreement allows companies with up to 100 telephones to implement a robust and flexible communications system that includes traditional phone system functionality, along with automated voice attendant, voice messaging, ACD, and e-mail and Internet integration on a single PC. For more information, contact Ingram Micro at 714-566-1000.

Dialogic Announces Software Verification
Dialogic Corporation has announced its CT-Connect Server Software has been verified as "Siemens Ready" with Siemens Business Communication Systems' Hicom 300E version 9006.4 communications server. The "Siemens Ready" designation ensures third-party products and applications can be operationally connected with Siemens' products. The CT-Connect product is a call control server, designed to connect telephone switches to a variety of data processing environments. Server software uses necessary communication protocols to work with each switch's CTI links. For more information, visit Dialogic's Web site at www.dialogic.com.

Dialogic, Excel Agree On CompactPCI Integration
Dialogic Corporation and Excel Switching Corporation have entered a joint integration and support initiative to integrate Excel's new CompactPCI EXNET Connect fiber backbone technology and distributed EXS call processing software with Dialogic's line of DM3-based voice, fax, IP telephony, ASR, and TTS products. The effort is designed to allow their collective customer base to leverage future developments established on standards-based hardware and software components from both companies. For more information, contact Dialogic at 800-755-4444.

VocalTec, Excel Sign Time-To-Market MOU
VocalTec Communications Ltd. has signed an MOU agreement with Excel Switching Corporation to offer a carrier-grade, programmable switch as a quicker time-to-market solution for IP. The companies will integrate the VocalTec Ensemble Architecture IP telephony solution with Excel's ONE Architecture open network, expandable switching platform. The goal is to provide a solution for full IP telephony capabilities, one that would support over 10,000 VoIP ports and offer an array of customized and enhanced services. For more information, contact VocalTec at 201-768-9400.

JMR Electronics Intros Storage Enclosure Family
JMR Electronics has launched a new line of enclosures designed to allow users to create a more professional-looking work environment, as well as provide high storage capacity for standard RAID and JBOD enclosures. The enclosures, geared for VARs, systems integrators, and OEMS, include desktop, tower, and rack mount units for hard drive and tape backup applications. For more information, contact the company at 818-993-4801.

Artisoft Upgrades PC-based Phone System
Artisoft, Inc., has announced a new version of TeleVantage, its intelligent, PC-based phone system for small to mid-sized businesses. TeleVantage 2.0 is designed to offer new capabilities addressing needs of branch offices, call centers, and remote users. The product intelligently routes calls, puts them on hold when agents are busy, and actively monitors and displays a list of waiting or incoming calls. For more information, contact Artisoft at 800-914-9985.

AmNet Offers Affordable Voice Mail
American Network Systems, Inc., (AmNet) has developed a new, low-cost product to allow nearly any small business using a PBX or KSU phone system an affordable voice mail option. At $349, Voice-Mail2 is designed to deliver voice messages through the Internet, and other features include auto attendant, 2-port voice mail with 40 mailboxes, and phone forwarding. For more information, contact the company at 888-839-8898.

NECS Provides Free, Enhanced E-mail Service
New Email Communication Systems (NECS) is offering a first-come, first-serve free month of service for 24,000 United States e-mail users for M@ilPush. Regularly $100 per year for Isreali subscribers, M@ilPush is an e-mail-notification, confirmation, and filtering service, automatically notifying users when they receive new e-mail messages. Via cell, home, or office phones, the service can notify the user, then, route the message to any fax machine in about 20 countries, confidentially, through text-to-speech capabilities. For more information, visit the M@ilPush Web site at www.mailpush.com.

Dictaphone, Genesys Partner For CTI Solutions
Dictaphone plans to offer the Genesys T-Server Framework as an expandable CTI foundation along with its CTI-enabled recording solution in an agreement with Genesys Telecommunications Laboratories, Inc. With the combination, call centers can use ranging telephony data to selectively record or quickly retrieve needed calls, enabling lower operational costs and enhanced agent productivity and customer service. For more information, contact Dictaphone at 800-447-7749.

Natural MicroSystems, Genesys Join In Call Center Effort
Genesys Telecommunications Laboratories has agreed to certify Natural MicroSystems' Alliance Generation network interface and DSP boards and Fusion programmable IP telephony platform for its Genesys T-Server Framework product. The expected result is the ability for 100 Genesys VARs and system integrator partners to offer T-Server Framework enterprise software that utilizes Natural MicroSystems' high-performance voice processing platforms for IP and PSTN-based call centers. For more information, visit Natural MicroSystems' Web site at www.nmss.com.

eFusion, Ameritech To Offer Internet Telephony
eFusion, Inc., and Ameritech have announced a co-marketing agreement where eFusion will provide Internet telephony application gateways for Ameritech's enterprise customers. The integration is designed to permit both companies to offer a complete Internet solution, allowing businesses to close online transactions, reduce talk time, increase customer satisfaction, and decrease costly customer churn. For more information, contact eFusion at 503-207-6300.

L&H Earns Speech Patents
Lernout & Hauspie Speech Products has been granted two patents by the United States Patent and Trademark Office for processes used in the company's speech recognition technologies. One patent is for "modeless" operation, or distinction of text from commands, while the other is for an apparatus and method for organizing, utilizing, analyzing, and generating morphological data to improve information retrieval and language processing precision. For more information, visit the company's Web site at www.lhs.com.

Tech Data Enhances VoIP For Resellers
Tech Data Corp. is upgrading its product and service offering for resellers wanting to capitalize on the growing market for VoIP solutions, specifically within small and mid-sized businesses. Tech Data is hosting a nationwide series of educational seminars , as well as increasing its technical support services for VoIP resellers, launching a comprehensive reseller marketing campaign and training its sales force on the technology - all in response to increased demand for VoIP technology. For more information, contact the company at 813-539-7429.

NETRIX, Packet Engines Enter Market Agreement
NETRIX Corporation and Packet Engines have announced a distribution agreement, which allows Packet Engines to market and sell NETRIX's range of voice over data products for special projects such as integrated services MANs. Under the nonexclusive, three-year contract, Packet Engines gains worldwide rights to sell NETRIX's entire product line. Packet Engines has already placed the first order. For more information, contact NETRIX at 703-742-6000.

Periphonics, Intecom Providing Call Center CTI
Periphonics Corp. has announced a formal partnership with Intecom to deliver CTI solutions to the call center industry. As a Periphonics strategic alliance partner, Intecom will distribute and support Periphonics' bundled CTI offering, CallSPONSOR, to provide a full suite of call center technology to Intecom's customers for improved productivity and customer service. CallSPONSOR is designed to provide integrated call and data processing application development and systems integration. For more information, contact Periphonics at 516-468-9000.

TSC Announces Support Services Suite
Technology Solutions Company (TSC) has announced a suite of new support services designed to provide call centers and customer service organizations with one source for their technical support, ongoing maintenance, operations assistance, and performance measurement needs. Initially, TSC is providing extended technical support services which can eliminate a company's need to call multiple vendors to solve its technical problems. For more information, visit the company's Web site at www.techsol.com.

Lucent Technologies Announces New Computer Telephony Product For Voice And Fax Solutions
Lucent Technologies announces the Vantage PCI Series, which gives applications developers and systems integrators an 8-port PCI voice board that offers H.100 open standards and optional fax capability, all on a single resource card. The series includes the following universal port subsystems: 8-port Vantage PCI/8L with loop start interface, 8-port Vantage PCI/8LHx with loop start interface and H.100 switching, and 8-port Vantage PCI/8-DR with passive tap. The latter option is specifically designed for digital recording applications. The Vantage PCI Series product line is also available in a 4-port configuration. For more information, contact the company at 408-370-0881, or visit their Web site at www.lucent.com/ctproducts.

Force Computers Launches CompactPCI-Based SPARC System
Force Computers, a Solectron subsidiary, introduces a CompactPCI-based UltraSPARC system platform: Centellis CT 16523. This system uses a 300 MHz UltraSPARC IIi processor, Sun's Solaris OS, and the durable, hot-swappable CompactPCI architecture. This combination of dependability and performance, plus a list price of $9,995, make the Centellis CT 16523 an ideal system for computer telephony and embedded applications. The Centellis CT 16523 will be available in the first quarter of 1999. For more information, contact the company at 408-369-6000, or visit their Web site at www.forcecomputers.com.

e-Voice Announces Upgrade To eVoice2000 CT Application Server
e-Voice Communications upgraded the evoice2000 CT Application Server, a Windows NT/95-based entry-level voice messaging system, with enhanced e-mail integration, Call Control, and Message Control features. Specific enhancements recently introduced include: browser-based administration, phone access to e-mail messages through a text-to-speech capability, a basic IVR that is compatible with Microsoft ODBC, improved user interfaces, a "barge-in" feature to connect to in-progress voice mail, and call screening via the PC speaker. Aimed at small and mid-sized companies, evoice2000 is easy to install and remains scalable to allow for growth. Many of evoice2000's most popular configurations start at under $3,000. For more information, contact the company at 408-991-9988, or visit their Web site at www.evoicecomm.com.

AVT Announces Latest Version Of CallXpress for Windows NT
The newest version of AVT Corporation's CallXpress for Windows NT offers native server-based voice and fax message storage on Microsoft Exchange or Lotus Notes, as well as including enhanced mobility services by supporting the Short Message Service (SMS) standard. With SMS, users can receive information from CallXpress on new voice, fax, or e-mail messages through pagers and SMS-enabled cellular phones. Additionally, by using dial pulse detection and speech recognition, the new version of CallXpress allows international users dialing from rotary phones full access to automated features. For more information, contact AVT at 425-820-6000, or by e-mail at info@avtc.com.

Trenton Intros High-Speed Pentium SBC
Trenton Technology Inc., has announced the latest addition to its high-performance line of Pentium II processor-based SBCs. The TR-DP2 is designed to combine dual Pentium II processors with onboard 10/100Base-T Ethernet, Ultra Wide SCSI, and AGP SVGA interfaces to provide optimum performance for telecommunications, server, and imaging applications. Intel's 440BX AGPset supports the system/memory bus at 100 MHz, ideally allowing for the fastest possible bandwidth path for transferring data between main memory/chip set and the microprocessors. In addition, the new TR-DP2 features high-speed performance using the dual Pentium II processors with speeds up to 450 MHz. For more information, contact the company at 800-875-6031.

Raritan Announces KVM Switch
Raritan Computer, Inc., has announced its MasterConsole MX4 keyboard, video, mouse (KVM) switch as an extension of the MasterConsole product line. The matrix KVM switch is designed to enable up to four simultaneous users to control up to 256 computers - each from a single keyboard, monitor, and mouse. The switch also was created to eliminate cost and clutter of unnecessary peripherals, as well as reduce equipment space and improve operational productivity for applications such as multiuser management of multiple servers, access to workstations from multiple user stations, computer help desk and customer service operation, and hardware/software development, testing, and systems integration. For more information, contact the company at 732-764-8886.

MiTAC Designs Rack Mount Chassis
MiTAC Industrial Corporation has unveiled its MCH-203 Racklite chassis, a ruggedized 19� rack mount chassis specifically designed to accommodate a wide range of Baby AT- or ATX-sized motherboards, including dual PII processor boards. The steel chassis features a 300-watt power supply, one 3.5� and three 5.25� drive bays, one high-speed cooling fan, removable chassis handles for desktop use, and a wide selection of custom back panels for most OEM motherboards. The MCH-203 comes standard with one lockable front panel to restrict access and protect drives from dust, along with dual keyboard connectors, reserved ports for 9/25-pin connectors, and a front-accessible power-on switch with power indicators and reset switch. For more information, contact the company at 800-648-2295.

Panamax Increases Warranty For Product Family
Panamax Corporation has established a four-fold increase, or $100,000, in the amount of the warranty on properly connected equipment for its entire family of POWERMAX surge protectors. Units covered include the POWERMAX TEL for computers with modems, faxes, or telephones, the POWERMAX ISDN for protection of combined AC and high-speed ISDN lines, and the POWERMAX 6 for AC-only applications. The increase on each unit extends the Panamax lifetime product guarantee on surge protectors manufactured by the company. The POWERMAX line is Panamax's mid-level family of surge protectors, designed to offer quality protection against power surges and spikes, including lightning, at a moderate price. For more information, contact the company at 800-472-5555.

Viking Electronics Announces Versatile SMDR
Viking Electronics, Inc., has designed its CA-4 call auditor to work with any analog phone system and monitor and record call activity on up to four lines simultaneously. Specifically, the CA-4 addresses small business applications, where the KSU or PABX does not allow for data analysis. The CA-4 records the number dialed and the time, date, and length of the call. The storage buffer can hold up to 1,820 entries. In addition, data from the CA-4 can be used to detect traffic patterns of incoming and outgoing calls to enable improved staffing decisions. For more information, contact the company at 715-386-8861.

PowerDsine Offers HDSL Converters For Remote Power Apps
PowerDsine, Inc., is offering a new DC-to-DC PD-LPM-0102 (15-watt) power module, designed specifically for remote power feeding applications. The module easily supports single-loop and dual-loop HDSL/xDSL configurations with an input voltage of 36-72 VDC and two independent balanced outputs of 120 VDC/60 Ma. Unbalanced reporting is a standard feature from the unit. The converter includes a high-precision current-limiting circuit on each output enabling the delivery of maximum power while maintaining the ETSI TNV requirement of 60 Ma maximum output current per loop. The modules can operate alone or in conjunction with 6-watt PD-NPM-03xx remote power DC/DC converters. For more information, contact the company at 516-756-4680.

HP's DC Power Source Tests Cell Phones, Radios
Hewlett-Packard Company has introduced its second-generation, mobile communications DC power source - the HP 66311A. The battery-replacement, power-source, and measurement solution is designed to enable wireless test engineers to test any cellular telephone and charger functionality confidently. With the HP 66311A, high-quality voltage transient response ensures maximum test-system throughput by minimizing device shutdowns. Featuring a 5-amp peak current and 15 volts in a compact, half-rack package, the product can provide both the DC sourcing necessary to test current telephone technologies and the margin to prepare for testing future capabilities. For more information, contact the company at 800-452-4844.

Advance Power Launches Telecom Rectifier
Advance Power's new MRE2400 telecom rectifier, delivering 44A @ 54V in a modular configuration, is engineered to offer extremely high reliability, an efficiency of 91 percent, including series output diode and a high-power factor correction for critical fault-tolerant applications. Applications include PSTN, PABX, mobile base stations, network datacom, distributed power systems, and n+1 redundant power systems. The rectifier features a flexible thermal management system with a comprehensive alarm signal package to provide local and remote indication of the rectifier's operation, hot-pluggable capability, and a wide range of operating temperatures. The MRE2400 is compatible with microprocessor control systems and is approved to international safety standards. For more information, contact the company at 440-349-0755.

Key Voice Releases NT-Based Messaging
Key Voice Technologies, Inc., has announced the release of two Windows NT-based voice processing programs. Corporate Office NT and Small Office NT are designed to merge high-performance NT processing with robust automated attendant, audio text, voice, and fax mail features to provide users state-of-the-art call routing, messaging, and CTI capabilities. With the products, supervisors can add or adjust mailboxes, change call routing, generate reports, back up the system, or adjust files used for database lookups and IVR applications from any NT workstation, without interrupting system operation. Through low-cost, no-hassle upgrade packages, customers can expand existing systems or move between the new Key Voice platforms to NT platforms. For more information, contact the company at 800-419-3800.

SBS Intros Tower PC Enclosure
SBS Micro Alliance has announced the Model 780, a new industrial-embedded tower enclosure, designed for process control and industrial automation applications. The Model 780 features a 230-watt power supply, card hold-down bracket, and 3 high-efficiency ball bearing fans (90 CFM) with a washable filter. In addition, the enclosure has three front-accessible shock mounted peripheral bays (two 5.25� and one 3.5�) and one 3.5� optional internal drive bay. Two versions are available: one with a Baby AT motherboard and, another, with an 8-slot ISA or PCI/ISA passive backplane. Currently available, the Model 780 is priced at $750. For more information, contact the company at 888-598-8111.

Patton Ships Baseband Modem
Patton Electronics Company is shipping a new baseband modem supporting communication distances up to 11 miles. The Patton 1092A KiloModem connects switches, routers, multiplexers, or other devices - using standard 2B1Q modulation techniques - over the 2-wire or 4-wire twisted pair circuits commonly installed by carriers. As a result, the Patton 1092A can connect telco/ISP customers to a CO or POP in a local metropolitan area at sync data rates up to 128 Kbps. Automatic equalization, gain control, and echo cancellation techniques yield enhanced signal clarity and distance in areas where poor wire quality and mixed wire gauges are a problem. The Patton 1092A also is designed to support Patton's QuikConnect interface modules and allow remote management through its front-panel software control port. For more information, contact the company at 301-975-1000.

Ameritec Announces Call Generator Interface Option
Ameritec Corporation has announced the new four-wire BRI S/T Option for its Crescendo Call Generators. The addition is designed to allow greater flexibility in testing ISDN switches and components. Now, the Crescendo BRI Models are field-upgradable for existing users, an option also CE-certified for use in Europe. Customers can specify the S/T interface option for any of the CRS-B, CRS-AB, or CRS-BD Model Call Generators. Previously, the only available BRI interface was a two-wire U interface. Ameritec's Call Generator systems are used worldwide for testing CTI products, PBXs, and central office switches of all sizes. For more information, contact the company at 626-915-5441.

Specialix Offers Serial Device Concentrators
Specialix, Inc., has announced the SX family of high-performance serial device concentrators - designed to allow customers to connect up to 128 serial devices such as modems, printers, and terminals - to a single NT or UNIX server. The concentrators offer data throughput up to 921 Kbps - 700-percent faster than Specialix's previous SI/XIO concentrator. Now shipping, the SX family includes a serial adapter card, which resides in the server, and an external 8- port SX device concentrator. Product family configurations support either 8 RJ45 ports, 8 DB25 ports, or 7 DB25 ports plus one parallel port. In addition, full modem control with hardware/software flow control ensures reliable data integrity for remote access and ISP applications. For more information, contact the company at 800-423-5364.

TTC Adds Pentium Processing To Analyzer
TTC has announced immediate availability of Pentium processing power, increased memory, and other operational enhancements for its FIREBERD 500 Internetwork Analyzer. The increased performance is standard now with new FIREBERD 500s and is available as a conversion upgrade to existing instruments. The FIREBERD 500, equipped with a 166 MHz Pentium microprocessor, is designed to afford ample processing speed and capacity to support virtually any test requirement. The platform also includes a standard 512 KB cache memory, a 2.1 GB hard drive, 32 MB RAM, a 256-color display, a CardBus NIC interface port, and dual serial ports. Purchasers choosing the Pentium conversion upgrade will receive a full three-year warranty on the mainframe at no additional cost. For more information, contact the company at 800-638-2049.

POINT Extends Management Solution
POINT Information Systems extended its TeamPOINT Enterprise Relationship Management (ERM) solution to the Web with WebPOINT, a customizable component of TeamPOINT software. It is designed to help organizations reduce costs and improve customer service by providing an unassisted Internet-based channel directly to centralized sales, marketing, and customer care groups. WebPOINT is expected to meet most common business demands from Web-enabled call centers, including Call Me, Send Me, and Register Me functions. WebPOINT runs on Microsoft Windows NT Workstation 4.0 or NT Server 4.0 systems and Internet Information Server 4.0. For more information, contact POINT at 781-416-2710.

Smart Home Unveils PC System
Smart Home Ltd. has introduced its COMMASTER II command and control system designed to turn any PC into a state-of-the-art telecommunications center. The first of Smart Home's SHOVAV product family, COMMASTER II features a "plug and play" PC card and easy-to-use Windows 95 software. The all-in-one card can turn any computer-telephone line combination into a PIBX, allowing complete vocal control over a full array of functions and capabilities such as fax and modem. Answering machine, voice mail, and caller ID are additional functions allowed. For more information, contact the company at 972-3-9026957.

Symantec Enhances Fax Software
Symantec Corporation has announced the availability of the newest version of its fax software, the WinFax PRO 9.0. The release is designed to provide users a hassle-free way to send, receive, and manage laser-quality faxes whether in a workgroup, on a stand-alone PC, or from a cell phone at anytime, anywhere. An intuitive user interface allows WinFax PRO 9.0 to facilitate composing, editing, and sending fax communications. Additional cellular features address needs of mobile professionals for effective fax management while on the road. Also included is a new fax-sharing capability for the small business or department workgroup operating in a network environment. For more information, visit the company's Web site at www.symantec.com.

Fujitsu Provides Professional Service
Fujitsu Business Communication Systems, Inc., is unveiling IntelliSolve, a new professional service geared to offer customized CTI, IVR, fax, and Web application development services. IntelliSolve can provide call center customers with custom, self-service applications on the Edify Electronic Workforce platform, Fujitsu's TranSend messaging platform, and other systems. IntelliSolve also offers packaged CTI applications such as screen pops and other services such as application project management, integration, testing, implementation, and support. Fujitsu's solution helps improve information availability, expand information access, and reduce redundant information gathering by call center agents. For more information, contact Fujitsu at 800-553-3263.

MUSIC Telecom Offers SDK For ActiveX
MUSIC Telecom's Active-MT software development kit (SDK) supports Microsoft's ActiveX technology and is designed for CTI developers who require the shortest time-to-market to remain competitive. The kit offers a shortcut to tap profits from Microsoft-compatible applications. Active-MT can provide customers with a fast, secure, and standardized CTI implementation solution, enabling developers to easily access software and profit from unique features of MUSIC Telecom voice/fax boards, thus, allowing for flexibility to adapt to almost every application need for VoIP, fax, call logging, IVR, and more. Active-MT prompts minimized development cycles and reduced total investments, as using existing program modules lets developers incorporate them into new applications without modification to either routines or program interfaces. For more information, contact MUSIC Telecom at 908-684-1300.

Xantel Intros Call Center Software Upgrade
Xantel Corporation has announced the latest version of its flagship product, Xantel Connex. Xantel Connex V2.4 is designed to enable customer service environments to rapidly deploy a highly personalized customer management solution while preserving existing investments in communication infrastructure. In addition to the full complement of standard Xantel Connex features, the new Connex V2.4 release includes specific enhancements designed to simplify implementation and improve customer relationship management capabilities. A new "Quick Start" wizard enables facilitated client configuration for first-time users, allowing opportunity for reduced implementation time and costs. Xantel Connex is an open standards, object-oriented, and NT-based software platform integrating seamlessly in front of or behind the existing PBX. For more information, contact the company at 602-446-4036.

CCS Releases Web-Enabled CTI Platform
Computer Communications Specialists, Inc., (CCS) has announced the release of its Windows NT-based, Web-enabled CTI platform, FirstLine Encore. The product is part of an effort to provide enterprise-wide "virtual" systems administered from any point on the globe. FirstLine Encore is a multimedia transaction processing system designed to save companies money by improving customer service, automating routine transactions, and streamlining workflow processes. Supporting up to 144 phone lines in a single NT Pentium II workstation, FirstLine provides self-service access to information systems from telephones, Internet browsers, kiosks, and computers anywhere in the world. For more information, contact the company at 770-441-3114.

IBM Creates New Software Company
IBM Corporation is announcing its new, independent software company, which will focus on the high-growth CRM market. To help organizations create profitable, enduring customer relationships, the new company will offer sophisticated software products addressing all aspects of front office enterprise-level needs. Business applications will include areas in marketing, sales, customer service, and support. In addition, the independent company will bring together a range of IBM applications and resources such as call center technologies and products from Early, Cloud, & Co. and software development teams for CT products such as Callpath and DirectTalk. It plans for headquarters in Indianapolis, IN, with sales, development, and support locations worldwide. For more information, visit www.ibm.com/services/crs.

Dialogic Releases H.323 Platform For IP Telephony
Dialogic Corporation has released its DM3 IPLink 2.0 platform for developing PC-based, telco-grade CT systems. Based on the Dialogic DM3 Mediastream architecture, DM3 IPLink 2.0 features an integrated, high-speed, onboard Ethernet NIC and onboard support of the H.323 protocol stack -- all for decreased host PC loading and, thus, lower call latencies and improved system scalability. Running on Windows NT PC servers and supporting up to 150 channels per PC chassis, the IPLink 2.0 platform is software-upgradable to include the G.729a voice coder and the ITU's standard T.38 coder for real-time fax over IP. The onboard digital PSTN interface can be software-enabled for interfaces such as T1, E1, and ISDN, and allow developers easier deployment of powerful voice-processing applications for the global marketplace. For more information, visit the company's Web site at www.dialogic.com.

Active Voice Intros Voice Mail Solution
Active Voice Corporation has announced Lingo XL, a voice mail system designed to be an affordable solution for mid-sized businesses with up to 100 employees who frequently use the telephone. Lingo XL combines critical voice mail and automated attendant features with up to eight ports and includes a hard drive providing 72 hours of message storage. Lingo XL offers the same voice mail, automated attendant, and fax features of Lingo and ships in 4-, 6-, and 8-port versions. Active Voice President and COO Frank J. Costa said, "There is an enormous market for Lingo XL. Many mid-sized companies need essential voice mail features but are not prepared to invest either in high-end systems or the personnel to maintain them." For more information, visit the company's Web site at www.activevoice.com.

Natural MicroSystems Extends Fax Boards
Natural MicroSystems has added the NaturalFax/QX four-port fax board to its fax family. Optimized for high-performance, PCI-based microcomputer platforms, NaturalFax/QX is designed to take advantage of the company's NaturalFax software and advanced DSP technology and provide the lowest cost four-port fax board. The latest board is based on a new architecture using a single Texas Instruments C549 100 MIPS DSP chip for reduced costs and universal port functionality. NaturalFax/QX also offers compliance with ITU T.30 fax protocol, programmable loopstart interfaces, Natural Call Control for compatibility with NaturalFax/AG boards, and a unique audio port for developing/editing voice prompts. For more information, contact Natural MicroSystems at 800-533-6120.

VocalTec Software Targets Carriers, Service Providers
VocalTec Communications Ltd. has announced Internet Phone Lite, a new software application for PC-to-phone calling, designed to help carriers and service providers introduce enhanced IP telephony services, promote their businesses, and attract new customers. VocalTec is offering the product for free or low-cost distribution by carriers and service providers to their customers. Internet Phone Lite features a telephone keypad customizable to accommodate names, logos, promotional messages, and more. It also is easy to download, install, and operate, providing a powerful tool for calling regular phones for users who are increasingly accustomed to communicating with others from their PCs. The product includes features such as PC-to-phone, PC-to-PC calls plus video, voice mail, and other capabilities. For more information, visit the company's Web site at www.vocaltec.com.

Brooktrout Releases SCbus Fax/Voice Board
Now available is Brooktrout Technology, Inc.'s, TR114-I16S, a 16-port multichannel fax and voice board with an SCbus interface, designed to provide the same features and functions as Brooktrout's other TR114 Series products in a high-density configuration for reliable, high-density fax and voice systems based on the SCbus. The new release is designed to lower system costs by enabling developers to deploy 16 channels of fax and voice in just one slot. Because fewer boards are used, developers can deploy smaller systems or more boards in the same system for reduced hardware costs and overall space requirements when deployed. In addition, the higher-density platform offers a lower price-per-port than the current eight-channel board. For more information, contact the company at 888-248-5401.

AMTELCO XDS Announces PCI H.100 Board
AMTELCO XDS has announced the new XDS Infinity Series PCI H.100 MC3 Multi-Chassis Interconnect board, designed to utilize XDS core processor and ECTF H.100 technology and allow using multiple PC chassis in a single system for maximum system expansion. The first in the XDS Infinity Series, the board features dual counter-rotating OC3 fiber-optic rings, a PCI- compliant host processor bus, and H.100 mechanical form factor compliance. Also included are 4800 nonblocking interchassis time slots with as many as 1024 full duplex conversations and up to 128 ports of enhanced conferencing with tone clamping, DTMF tone detection, and energy detection standard. The MC3 allows for fault-tolerant operations. For more information, contact the company at 800-356-9224.

GeoTel Issues Toolkit For ICR
GeoTel Communications Corporation is offering a free CTI developers' toolkit designed to help customers, systems integrators, and third-party software developers quickly and effectively integrate applications with the GeoTel Intelligent CallRouter (ICR). The kit includes programming examples and documentation for both screen pop and soft phone applications. Also included are source, header, and resource files. Integration with the ICR can be done at the agent workstation or server level. In addition, the toolkit can take advantage of new features delivered with successive releases of the ICR platform. The toolkit preserves investments in existing desktop strategies by enabling developers to design applications for such varied platforms as Windows 95, NT, OS/2, Macintosh, and 3270 "dumb terminals." For more information, contact the company at 978-275-5100.

InnoMedia Ships VoIP Gateway
InnoMedia, Inc., has released the InfoGate Internet Gateway, designed as an innovative VoIP solution to speed the proliferation of next-generation telcos, gateway services, and other emerging businesses providing VoIP services. Created to offer new voice quality, reliability, and scalability from an analog solution, the system contains a four-port analog card and Gateway and GateKeeper software. The expected results are reduced costs of implementation and quicker time-to-market. InfoGate also offers new opportunities for existing ISPs who want to expand into voice services, private corporate networks seeking to lower long-distance costs, and Web-enabled corporate call centers engaged in electronic commerce. For more information, contact the company at 408-562-3535.

Lucent Announces Java-Based CTI
Lucent Technologies has developed @Work Studio and Voice@Work service creation and management tools, designed for software developers to easily and cost-effectively write custom multimedia CT applications for Lucent and other standards-based servers. @Work Studio and Voice@Work are engineered to provide, respectively, both an object-oriented environment using Sun MicroSystems' Java and JavaBeans in any industry- standard IDE, as well as a proprietary application generator environment for IVR. Lucent specifically created the tools for independent software vendors, value added resellers, and system integrators. Lucent's Developer Solutions membership program will support the tools - @Work Studio available in 2Q1999, and Voice@Work, currently available. For more information, visit the company's Web site at www.lucent.com.

Voice Control Systems Supports S.100, S.300
Voice Control Systems, Inc., (VCS) will support S.100 and S.300 APIs, both developed by the ECTF and increasingly requested by VCS business partners. Voice Control Systems will incorporate the standards within its SpeechWave product line of speech recognition and speaker verification technologies. "Our strategy is to maintain and expand our strong IVR, voice mail/voice messaging, system integrator, and CT technology partner relationships by working together to introduce new applications into the market," said Carol Mazuy, sales and marketing vice president for VCS. S.100 and S.300 standards were created for developers to provide fast time-to-market solutions by simplifying the development of advanced speech recognition business applications. For more information, visit the company's Web site at www.voicecontrol.com.

APEX Voice Delivers App For UNIX
APEX Voice Communications has released its OmniVox for UNIX, version 6.2, an object-oriented CT and call processing application development, runtime, and management environment for a range of UNIX operating systems - SCO OpenServer, UnixWare, Solaris, and Digital. New features include the next generation of the OmniView "drag and drop" service creation tool, simplified private labeling for OEM requirements, and enhanced fax features for manipulating faxes on- and offline. OmniVox for UNIX 6.2 is designed to give developers added control and flexibility in creating high-density, scalable IVR and enhanced services solutions. For more information, contact APEX Voice at 800-727-3970.

Tricarta Launches Software Services For Redcom
Tricarta Corporation is extending software design and development services for the MSP line of programmable telephone switches from Redcom Laboratories, Inc. Tricarta can provide professional services at any point in the project lifecycle and has a field-proven set of core software able to be leveraged for new customer applications for accelerated time-to-market, reduced testing time, and lower development costs. Programmable telephone switches allow customers to create customized, computer-controlled telecommunication switches, where all switching controls and decision logic are handled by an off-the-shelf, host computer such as a PC or UNIX machine. For more information, contact Tricarta at 703-938-5511.

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