October 1998

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ARTICLES
In The "I" We Trust
By Kevin Mayer, Executive Editor, CTI� magazine

Client/Server Phone Systems: Bringing CTI Within Reach
By Tim Lee-Thorp, Picazo Communications

Phone Alone? (sidebar)
By Jon Nelson, Toshiba America Information Systems, Telecommunications Division

Help For Those Who Help Themselves: Via ActiveX Technology
By Chris Reiss, ServiceSoft Corp.

Taking The End User Out Of The Support Loop (sidebar)

Beyond Cost Savings: IP Fax Benefits Today
By Josh Adelson, Brooktrout Technologies

CALL CENTER
Virtual Help Desks Enhance Call Center Service
By Pat Brady, Apropos Technology

NETWORK TELEPHONY
Anticipating Curves In The Road Ahead:
Drawing A Road Map For H.323-Ready Networks
By Bruce Kravitz, VTEL Corporation

DEVELOPER
DSP-Based Boards Maximize Developer Options
By Martin Lippman, Commetrex Corp.

REVIEWS
GoldMine Software's GoldMine 4.0

Palm Computing, Inc.'s Palm III

GMA Communications' GMA DigiMail

PakNetX, Inc.'s PNX ACD

TelePost's Conference Center

Dialogic's CPi/400PCI Fax Board

Alcom Corporation's LanFax

Nuance Communications' Conversational Transactions Suite

DEPARTMENTS
CTI News

CTI Web Site Awards

CTI Spotlight

Editor’s Notebook

Cc:
Looking For Aladdin's Lamp
By Tom Keating, Technology Editor, CTI™ magazine

On The Horizon
Home, And IP Telephony, Is Where The LAN Is
By Brough Turner, Natural MicroSystems Corp.

Inside Networking
Broadband Technologies: Leveraging Carrier Developments To Power The Enterprise
By Tony Rybczynski, Nortel Networks' Enterprise Solutions