October 1997

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ARTICLES
Integrated Versus Unified CTI - What's the Difference
By Matt Taylor, Interactive Intelligence, Inc.

SS7 - Getting Down to the Premise
By Lori M. Johnson, commVerge Marketing

IVR And The World Wide Web - Separate Worlds?
By Wayne Jostrand, Periphonics Corporation

Small-Density Voice/Fax Boards
By Paula Jensen, NewVoice, Inc.

CHANNEL
Distributors Lead the Way in Telecom Integration
By Laura Skinner, Ingram Micro, Inc.

DEVELOPER
The New Role of ActiveX in CTI Applications Development
By Al Balasco, Brooktrout Technology, Inc.

CALL CENTER
CTI Implementation for the Help Desk
By Bill Rudowitz, Magic Solutions, Inc.

Predictive Dialing: Benefits You May Never Have Predicted
By Karin Anderson, Mosaix, Inc.

NETWORK TELEPHONY
Network CTI: Delivering Intelligent Network Services
By Seth Homayoon, Genesys Telecommunications Labs

Voice Over Frame Relay: And They Said it Couldn't be Done
By Wei Wei Lee, NETRIX Corporation

Today's Networking Revolution: Frame Relay Battles Emerging Technologies and Turns Up a Winner
By Nick Brooks

TECHNOLOGY SHOWCASE
The Server Based PBX: Redefining the Telephony Landscape
By John Clayton, NetPhone, Inc.

REVIEWS

Centerpoint

Apex 1100

CS1000

PhoneMaster

V/IP Phone/Fax IP Gateway

TeleStor

COLUMNS
Reality Check
"Me the Security!"
By Robert Vahid Hashemian

DEPARTMENTS
CTI News

Editors Choice Awards

Cc:
Variety-Pack CTI
By Tom Keating, Executive Technology Editor, CTI�

On The Horizon
Upcoming Battles Over Internet Access
By Brough Turner, Natural MicroSystems