May 1999
Vendor To Vendor
Headlines
News
Nortel Provides Integrated Voice/Data Via IP
Nortel Networks has announced a cost-effective way to bring the full range of data and
real-time voice services to remote users, allowing a multimedia PC to provide a complete
remote office solution using a single analog line. Meridian IP Telecommuter will deliver
integrated voice and data communication via IP. It is a Windows 95/98-based software
package loaded onto a multimedia PC or laptop. Users can call via a Universal Serial Bus
phone connected to the PC.
No. 500, www.ctimag.com/freeinfo
Texas Micro Releases Single Board Computer Solution
Texas Micro Inc. has released its latest single board computer, the PV5000HX2(-M)-IDE, for
PCI/ISA and ISA passive backplane systems. It is another extension to the Pentium 430HX
chipset family of Texas Micro SBC products, thus extending the product life. It provides
scalable, cost-effective performance, and features enhanced PCI/ISA bus performance and
capability via the 430HX PCI chipset. It supports a variety of flat panel and CRT displays
with solid, non-interlaced images at 75 Hz vertical refresh at 1,280x1,024 resolution in
256 colors.
No. 501, www.ctimag.com/freeinfo
Harris Corp. Introduces ClearView, A Call Center Integrated
Solution
Harris Corp. has introduced ClearView, a next-gen integrated platform, offering a complete
feature set for call center and back office needs. It features fully integrated ACD and
IVR/VRU applications, simplifying call center administration. They share the same call
scripting, reports, real-time displays and multimedia transaction support. With ClearView,
a call center manager uses a single interface for building the script, eliminating the
need to patch together call scripts for the ACD and IVR/VRU. It also supports performance
monitoring, allowing consumers to automatically transfer to a supervisor based on a
rating.
No. 502, www.ctimag.com/freeinfo
Motorola Offers New T1/EI Communications Adapter
Motorola Computer Group announced the MPMC860 series of communication adapters in PCI
Mezzanine Card format. These building blocks offer high-performance T1/E1 connectivity to
telecom OEMs and communications systems integrators. Powered by the MPC860 Quad Integrated
Communications Controller, it is designed for use in high-bandwidth voice and data
switching systems. An optional SCbus controller allows connection to a SCbus switching
fabric to provide a high bandwidth TDM telephony bus. The microcontroller combines two
processors on one device to handle demanding communications tasks.
No. 521, www.ctimag.com/freeinfo
Latitude Announces MeetingPlace For Outlook
Latitude Communications, a leading provider of collaboration and conferencing systems,
announced MeetingPlace for Outlook, an optional interface to Microsoft Outlook and
Exchange for the MeetingPlace conference server. Users across an enterprise can set up and
join voice and data conferences from their Outlook client. "Attending meetings by
phone and PC is an attractive option," said Mike Fratesi, Latitude group product
manager. "We let people use a telephone, a browser or groupware clients such as
Outlook to set up and attend meetings."
No. 504, www.ctimag.com/freeinfo
Novavox Updates Smartphone With Unified Messaging For NT/Exchange
Novavox AG, a leading developer of Windows-based computer-telephony integration solutions
for small- and medium-sized businesses, announced it is shipping a new version of its
Smartphone product suite with a unified messaging solution. It enables all types of
employees, from executives to telecommuters and sales professionals, to easily manage
voice mail, e-mail and faxes from a single source, such as a laptop or phone. Its modular
design and scalability, combined with an easy-to-use application generator, allows the
functionality of Smartphone to grow with a company's needs.
No. 505, www.ctimag.com/freeinfo
Broadband Associates' V. 2.0 Of Interactive Broadcasting Service
Broadband Associates, pioneers of interactive broadcasting, announced the availability of
M.SHOW 2.0, which allows businesses to broadcast live interactive multimedia programming
via the Internet. Using powerful client/server software and audio communications, M.SHOW
2.0 enables real-time delivery of audio, video, text, graphics, animation, stills, voting
and polling. Participants receive the full benefits of live, interactive broadcasts at
their desktops without paying for additional software, equipment or training. Companies
like Lucent, 3Com and iXL have used M.SHOW to reach audiences worldwide.
No. 506, www.ctimag.com/freeinfo
EoFax Enters Internet Broadcast Market
EoFax has entered Internet fax broadcasting with the latest version of its proprietary fax
broadcast software, FaxBurst 2.0. With it, businesses can now send faxes directly from
their desktop computers to an unlimited number of fax destinations via the Internet. The
free, easy-to-use software is an enterprise solution that meets outgoing fax demands of
corporations of any size. Users can control the header document information, the exact
launch time of their fax, the number of retries and the level of detail in the job
completion report.
No. 507, www.ctimag.com/freeinfo
Omtool Announces Fax Sr. Express For Small Businesses
Omtool, Ltd. has announced the availability of Fax Sr. Express, a new version of its
network fax server designed for small businesses, workgroups and remote offices. Fax Sr.
Express offers native integration with Microsoft Exchange and Outlook e-mail systems, and
is designed to meet the needs of workgroups of up to 250 users, priced by the number of
users and fax modem ports. Microsoft Management Console-based administration provides the
ability to configure or reconfigure modems, monitor inbound and outbound fax queues, and
add, delete or modify users and settings.
No. 508, www.ctimag.com/freeinfo
Copia Offers ThruFax IntelliRoute As Inbound Routing System
Copia has expanded its electronic inbound fax routing options to include Onset
Technology's ThruFax product. ThruFax analyzes incoming faxes and automatically routes
them to their intended recipients. It uses IntelliRoute technology to scan addressing
lines and determine where they go. It then generates an e-mail confirmation message to the
correct recipient, and attaches the fax document and OCR'd fax text. With unidentifiable
faxes, ThruFax automatically prints the faxes, providing manual routing, or sends faxes as
e-mail to a default recipient for forwarding.
No. 509, www.ctimag.com/freeinfo
Quicknet's Low Cost H.323 Internet Telephony Gateway Software
Quicknet Technologies, Inc., a leader in low-density Internet telephony products, has
announced the availability of the Internet Switchboard Router. Users can make and receive
H.323-compatible Internet phone calls to and from other H.323 applications, including
Microsoft NetMeeting and VocalTec Internet Phone. They can take advantage of the
delay-eliminating on-board compression features of Quicknet's Internet PhoneJACK and
Internet LineJACK cards. And using Quicknet's Web800 feature, businesses can speak with
visitors to their Web site. Via a free hyperlink, visitors can call from the Web to the
correct person or department.
No. 510, www.ctimag.com/freeinfo
Telogy Rolls Out Voice/Fax Over IP Software For Cable
Telogy Networks, a leading provider of embedded communications software, announced the
availability of scalable voice and fax over IP for the cable industry. It includes the
Broadcom Corp.'s cable modem reference design integrated with Telogy's Golden Gateway
voice and fax over IP software. It allows PSTN connections from cable networks. The design
incorporates Broadcom's BCM3300 QAMLink single-chip cable modem, a DSP and Golden Gateway
embedded software. It effectively handles network delay, jitter and lost packets.
No. 511, www.ctimag.com/freeinfo
Artisoft Introduces Home Phone Line Network Starter Kit
Artisoft announced the i.Share KoJack home phone line network starter kit, a hardware and
software package which allows home users to network two PCs through existing phone wires
and share an Internet connection. It combines a two-user version of Artisoft's i.Share
Internet sharing software with hardware needed to link two PCs. Two home network adapter
cards, two 6-foot modular cables, i.Share software and easy-to-follow instructions are all
included. The system also offers i.Watch security features to block access to undesirable
sites.
No. 512, www.ctimag.com/freeinfo
Diversified Technology Introduces Fully Integrated Celeron SBC
Diversified Technology has announced the release of the new LBC8540 single board computer.
It is a PICMG compatible board based on Intel's Celeron processor and 440BX chipset
running at 66 MHz, providing support for processor speeds of up to 400 MHz. It also
supports up to 512 MB of RAM using 100 MHz SDRAM. PCI 10/100 Base-T ethernet, ultra-wide
SCSI, EIDE and USB interfaces are provided, along with a PCI-based video controller with 2
MB of RAM and flat panel support.
No. 513, www.ctimag.com/freeinfo
Digisoft Y2K Compliant Open Design Scripting
Digisoft Computers, Inc., a call center management software developer, has announced the
release of Telescript 5.0, including graphical Windows scripting, an open database
structure and complete Y2K compliance. Telescript 5.0 fully integrates with standard ODBC
compliant corporate databases. It will automatically build its internal tables within the
main corporate database, linking any Telescript tables to tables there. This opens
Telescript to larger markets supporting SQL servers, Oracle, and other OBDC-compliant
databases.
No. 514, www.ctimag.com/freeinfo
Data-Tel Announces xSELLerator 4.0 Predictive Dialer
Data-Tel Info Solutions announces xSELLerator 4.0, which features inbound/outbound call
blending, branch scripting, and an upgraded Windows interface. These are in addition to
existing features such as multiple programs, callbacks, real-time report capabilities,
digital recording, and online credit card verification. XSELLerator provides call centers
with an open database architecture to allow easy integration. All workstations have been
upgraded to Dell computers with Windows 98, Intel Pentium P6 333 Celeron processors, 32 MB
of SDRAM, 4.3 GB EIDE hard drive.
No. 515, www.ctimag.com/freeinfo
Nortel Releases Integrated IP Gateway For Meridian 1 System
Nortel Networks has announced the availability of its Meridian Integrated IP telephony
gateway, a card in the Meridian 1 communication system enabling routing of real-time voice
and fax calls over IP. By enabling organizations to send more traffic over IP networks,
the gateway helps lower telephony costs by lessening the need for lines. The gateway is an
Intelligent Peripheral Equipment solution supporting eight trunk ports per card. Through
Meridian IP Telephony Gateway, companies have features such as billing, least-cost
routing, system management and class of service.
No. 516, www.ctimag.com/freeinfo
GeoTel Introduces Blended Agent Integrated Platform
GeoTel Communications Corp., a provider of customer interaction software solutions for
mission-critical call center applications, has introduced GeoTel Blended Agent, a
software-based feature for its Intelligent CallRouter, Network Intelligent CallRouter and
Site Intelligent CallRouter software. It will link inbound and outbound call control
within the call router platform, and features desktop computer-telephony integration. It
will enable call centers to accumulate statistics on ongoing campaigns; utilize all agents
in an enterprise; and take advantage of an existing IVR system for fast switch-through.
No. 517, www.ctimag.com/freeinfo
Davis Introduces Web Transaction Server For TELE-SCOPE
Davis Software Engineering announced a new Internet/Web module for its customer
interaction software, TELE-SCOPE v4.0. The Web Transaction Server provides management of
all e-mail and Web transactions within TELE-SCOPE, making all Internet communications on a
par with voice calls. Inbound Web interactions can be queued just like voice calls, or
logged and stored as callbacks. Outbound Web interactions are completely monitored and
tracked by agent and contact. All e-mail and Web activity can be tracked and monitored at
the agent and customer level.
No. 518, www.ctimag.com/freeinfo
Vodavi Introduces New ACD Products
Vodavi Technology Inc. announced its new Discovery ACD+ and Discovery ACD, two new
Automatic Call Distribution (ACD) products for users of Vodavi's STARPLUS Triad and
infinite digital key telephone systems. Designed for growing call centers, both
Windows-based software packages distribute real-time information to supervisors via
client/server architecture. The package combines a broad range of real-time ACD screens
and historical report templates, user-configurable large screen layouts, audible/visual
threshold indicators and support for both LAN-based and direct-connect wallboard displays.
No. 519, www.ctimag.com/freeinfo
VocalTec Introduces Internet Call Waiting
VocalTec Communications, Ltd. announced its Internet Phone Call Waiting, the latest
product in its end-to-end IP telephony solutions based on its Ensemble Architecture. It is
enabled through VocalTec Internet Phone Lite end user software. It allows all classes of
service providers (ISPs, CLECs, telcos and new carriers) to offer a virtual second line to
customers, so they can receive calls while online. It will be generally available in the
second quarter of 1999, and the enabling Phone Lite software will be downloadable for free
from the Internet.
No. 520, www.ctimag.com/freeinfo
Nortel Introduces VoIP Capabilities On Internet Call Waiting
Service
Nortel Networks announced Internet Call Waiting (ICW) Release 2, featuring advanced VoIP
functionality, centralized management systems, an enhanced user interface and improved
platform monitoring capabilities. The Internet Call Waiting server and accompanying client
software allow service providers to offer subscribers a range of expanded services
including the ability to accept incoming calls while online via either PSTN or IP.
Nortel's ICW uses a screen pop to notify a user of the incoming call.
No. 503, www.ctimag.com/freeinfo
NBX Releases LAN-Based, H.323 Telephony System
NBX Corp. has enhanced its NBX-100, a LAN-based telephony system, including worktop and
messaging improvements, and administrative software for simplified management, both
offered free of charge. It includes NBX ConneXtions, an H.323 software-only gateway
running on Windows NT, which requires no special cards to connect to a phone system.
Instead, the LAN transmits all voice communication directly from phones to gateway. Also,
the IPServe provides address allocation to telephone endpoints of a network. It allows any
NBX 100 phone to alternate dynamically between Layer 2 and Layer 3.
No. 522, www.ctimag.com/freeinfo
VTG Releases VoiceBridge 2000 Version 2.0
Voice Technologies Group announced the availability of VoiceBridge 2000 v 2.0, its latest
revision to facilitate the development of leading-edge computer-telephony integration
solutions. Enhancements include complete TAPI 2.1 compatibility, enhanced MVIP support,
Lucent two-wire (8400 series) support, and the addition of the VoiceBridge monitoring
tool. VTG is also offering its first multi-integration board with this product. The new
VoiceBridge is compatible with standards-based products such as digital PBXs and digital
telephone sets from Lucent, Nortel, Siemens and Mitel; VTG's native API or TAPI; and ScBus
or enhanced MVIP. The new monitor tool is a diagnostic and development product allowing
active and passive monitoring of VoiceBridge 2000 ports.
No. 535, www.ctimag.com/freeinfo
AVT Announces CallXpress Enterprise Unified Messaging
AVT Corp., a provider of enterprise-based computer-telephony solution products, announced
CallXpress Enterprise, a high-capacity fault-tolerant unified messaging system designed
for large multi-site enterprises. It supports up to 128 ports on a single Windows NT
server, allowing up to 10,000 users. Additional AVT systems can be added in a digital
IP-based network environment to provide integration of campuses or branch offices,
creating a complete solution not only for the campus but the global enterprise. It also
delivers horizontal scalability by integrating other key AVT NT services such as network
fax and IVR.
No. 552, www.ctimag.com/freeinfo
Excel Creates ONE Architecture Open Platform
Excel Switching Corp., a provider of open switching platforms for telecom networks,
unveiled new products and features that enhance the open design of its EXS expandable
switching system. As part of Excel's ONE Architecture strategy, the company will continue
to roll out new products and upgrades that expand their open design, programmability and
capabilities. EXS Call Control is a programming environment which supports custom call
models running on the switch. With software keying, developers can deploy only resources
needed today, allowing expansion down the road. And Excel's new SS7 SCCP/TCAP provides
connectionless services and supports redundancy, allowing rapid IN services
implementation.
No. 547, www.ctimag.com/freeinfo
Nexland Introduces Cable Modem/xDSL Adapter
Nexland has come out with a new cable modem/xDSL adapter allowing instant expansion
Internet access capabilities of an ethernet LAN system, the ISB2LAN. The latest in
Nexland's Internet Sharing Box line, it allows multiple users to simultaneously share a
single cable modem or xDSL modem connection, as well as one IP address and a single
Internet access account over an ethernet LAN. The plug-and-play box, which also provides
natural firewall protection, has a maximum throughput of 2.5 MB to take full advantage of
the massive bandwidth provided by cable modem and xDSL data transfer rates.
No. 541, www.ctimag.com/freeinfo
MiTAC Rolls Out New Pentium II-Based SBC
MiTAC Industrial Corp, a worldwide manufacturer of industrial computers and components,
announced the MSC-367, an advanced design single-board computer. Based on Intel's 440BX
AGPset, the MSC-367 engineered the installation of the Pentium II processor vertically and
parallel to the CPU card, allowing it to fit in a single card slot width. With improved
data speed performance at 100 MHz bus speeds and a rugged design, the MSC-367 is ideal for
harsh applications prone to shock, vibration and high EMI environments. It includes
standard features such as two 168-pin DIMM sockets with ECC that can support up to 512MB
of SDRAM, a PCI or ISA bus drive, and compliance with ACPI power management and PC '97
standards.
No. 538, www.ctimag.com/freeinfo
Industrial Computer Source's Next-Gen Industrial Solution
Industrial Computer Source has come out with a new solution for industrial
applications and Pentium II "slot 1" processors. The P2BX series of CPU sets and
backplanes is based on Intel's 440BX AGP chipset, and is available in a variety of models
with processor speeds from 350 MHz to 450 MHz. Additional enhancements include two USB
ports, a programmable watchdog timer, improved voltage, fan fail monitoring, and the
ability to interface to a single or dual P2 backplane with a 100 MHz Front-Side Bus.
Onboard options are ethernet, AGP video, and Ultra2 SCSI. The "slot 1"
capability provides a more robust and reliable solution for using the Pentium II in
industrial and other high-reliability applications.
No. 528, www.ctimag.com/freeinfo
Teknor Releases Small Industrial Passive Backplane
Teknor Industrial Computers, Inc., has released the VIPci 960, a half-size PCI/ISA passive
backplane system. Used with the T076 PC/104-Plus adapter, Teknor's half-size ISA VIPer
series boards with a PC/104-Plus expansion connector can drive both ISA and PCI adapters
on a small form passive backplane. With one dedicated VIPci Technology connector pair (SBC
+ T076-Plus adapter), three 32-bit/5V DC PCI edge connectors, and four 16-bit ISA edge
connectors, a PCI/ISA system can be created in a small form factor, all in a controlled
EMI design. It increases the ISA SBC from a theoretical throughput of 16 MB/s to an
ISA/PCI SBC capable of a theoretical throughput of 132 MB/s.
No. 524, www.ctimag.com/freeinfo
MediaSoft Launches Office Telephony 2000 Intelligent PC-PBX
MediaSoft, a computer-telephony integration and Web software manufacturer, announced the
launch of Office Telephony 2000, an intelligent, standalone PC-PBX offering an affordable,
all-in-one-box communications solution for the small to medium-sized enterprise. It can
work either with an existing PBX, or as a standalone telephony system, allowing companies
to preserve their legacy investment. Features include IVR, ACD and unified messaging, in a
scalable multimedia telephony system. It also provides an integrated suite of enterprise
telephony applets that allow customers and employees to access information, communicate
and make transactions through public or private networks, including the Internet.
No. 530, www.ctimag.com/freeinfo
Brooktrout CompactPCI WAN Access Products Enhancements
Brooktrout Technology announced a DSP mezzanine option for its Compact PCI WAN access
products, including a developer's tool kit allowing OEM developers to write or purchase
DSP code based on the TI C54X family. Using the new DSP mezzanine card and Brooktrout's
Instant ISDN software stack, programmers can integrate and run third-party DSP code.
Brooktrout also announced it plans to deliver cPCI versions of its TR1000a voice and fax
messaging platform, and its TR 2001a IP telephony platform. This will enable OEM product
developers and service providers to build powerful IP telephony and messaging applications
on a standards-based, highly scalable platform. The DSP Mezzanine card provides CTI
applications, and can support the R2/MFC and DTMF protocols, among others.
No. 523, www.ctimag.com/freeinfo
Calista Announces VoIP Developer's Tool Kit For IP-PBX
Manufacturers
Calista, a provider of gateways that link digital PBXs to an IP network, is publishing its
VoIP protocol for connecting digital PBX phones to an Ethernet IP network. Digital Phone
Control Protocol (DPCP) will allow third-party developers to build their own IP-based PBXs
that can control proprietary digital phones using a standard protocol. The DPCP protocol
can control a wide variety of digital phones, while also interoperating with the
standards-based ethernet H.323 protocol. DPCP sits on TCP/IP, providing continuous call
control to digital phones via Calista's PBX-over-IP products. It currently supports
digital phones from Lucent, Nortel, Mitel, Siemens, Ericsson, NEC and Iwatsu.
No. 555, www.ctimag.com/freeinfo
White Pine Updates Desktop Video Conferencing Client
White Pine Software, Inc., a leading provider of multimedia conferencing applications for
Internet and intranet, has released its latest version of CU-SeeMe Pro. It is an H.323
desktop conferencing client for the enterprise market which enables people to interact and
collaborate across the Internet or a corporate network. CU-SeeMe Pro v 4.0 includes a new
user interface and integrated T.120 data collaboration via Microsoft NetMeeting. Users can
run it in H.323 mode, allowing direct interoperability with other H.323 clients such as
NetMeeting and Intel ProShare, or in CU-SeeMe mode, allowing viewing of multiple
simultaneous video windows in a group conference setting.
No. 545, www.ctimag.com/freeinfo
Nortel Unveils New Speech Recognition Engine Product
Nortel Networks announced the availability of its OpenSpeech Recognizer Developer Kit,
allowing speech-enabled application software developers and VARs to create efficient and
reliable CTI voice-activated applications. It combines an accurate speech recognition
technology with a comprehensive set of tools. Through a user-friendly GUI and integrated
development environment, developers can benefit from the built-in grammar editor to
visually create and validate speech recognition grammars, accelerate development through
preprogrammed grammars, and automatically transcribe vocabulary words into their phonemic
representations to speed time-to-market. And by using performance evaluation tools,
developers can evaluate the speech recognition performance as they build the application,
fine-tuning grammars accordingly to a customers' specifications.
No. 549, www.ctimag.com/freeinfo
Vodavi Introduces VoIP Gateway
Vodavi Technologies Inc. announced the addition of toll-quality VoIP capability for users
of its STARPLUS Triad and infinite digital key telephone systems. Discovery IP supports
voice/fax applications over IP or an intranet. Businesses and call centers can now use the
data network to accommodate data as well as voice requirements for both intra and
inter-office voice traffic, realized cost savings while achieving toll-quality voice
communications. Discovery IP eliminates the need for duplicate voice and data networks by
packetizing voice over both Internet and private networks, saving money for enterprises
with dispersed workgroups. It is available in either a 2, 4, or 8-port configuration. It
is a plug-and-play self-contained programmable platform with a telephone line interface
board, a voice compression card and a LAN interface.
No. 525, www.ctimag.com/freeinfo
N-Soft Introduces QManager Call Routing Application
N-Soft of North America, announced the QManager application for its Etrog call center
development platform. With it, a call center becomes a contact center, as managers can
route e-mails, faxes and Internet sessions, as well as voice calls, to the appropriate
agent. Etrog is a CTI software component solution that facilitates the development and
implementation of call routing, skills-based routing, intelligent call/data blending,
agent desktop management and call center statistics. With QManager, e-mails and faxes can
be handled with the same efficiency and intelligence as voice calls. Managers can quickly
identify the skills of their agents, and route multimedia contacts to the best-suited
agent. For call centers that use the Internet and support chat session functionality, the
QManager can also route the chat line to the next available agent.
No. 536, www.ctimag.com/freeinfo
Lynx Offers "Click And Talk" Functionality For
E-Commerce
Lynx Ltd., a subsidiary of Better On-line Solutions, has introduced TeleLynk software,
enabling online shoppers to "click and talk" to merchants at no charge. This IP
telephony software is ideal for online storefronts that want to offer their customers and
merchants convenient and personal communication over the Internet. Telelynk is a suite of
IP telephony solutions for the corporate market, including a range of gateways and client
products. Companies wanting to add voice capabilities to their Web site can install a
single Telelynk gateway and software. This allows customers browsing a site to simply
click an icon and talk to a merchant about product or service information. The TeleLynk
Gateway routes calls to the requested merchant's regular telephone line, and customers can
speak to an agent using their PC speakers and a microphone.
No. 537, www.ctimag.com/freeinfo
CMG Announces Short Message Service Center For CDMA, TDMA
CMG, a supplier of digital mobile telephony solutions, has announced the availability of
its Short Message Service Center (SMSC) for CDMA and TDMA networks. SMS in mobile networks
transmit limited text or data from network to mobile phone and vice versa. Using Compaq's
new IS-41 product on top of the existing DEC SS7 protocol stack, CMG's SMSC offers high
performance and scalability. "As SMS integrates with CDMA and TDMA, our products will
already support it," said Dick Blom, president of CMG Telecommunications Inc.
"Given widespread buildouts, this is an excellent opportunity for CDMA and TDMA
operators to begin integrating SMS." Available now, CMG's SMSC supports all three
major digital wireless standards, and meets the same performance as its GSM version, which
was benchmarked at 550 short messages per second.
No. 532, www.ctimag.com/freeinfo
MUSIC Telecom Announces New TAPI 2.0-Compliant Products
MUSIC Telecom has announced full-featured support for TAPI 2.0 in its TAPI Service
Provider for CTI developers. TSP works with all existing MUSIC Telecom ISA-based software
products (2, 4, or 8 port densities). 16-port ISA boards, as well as PCI boards, are
planned for second quarter 1999 release. Certified for use in over 30 countries, MUSIC's
TSP is compatible with current and future versions of TAPI. It supports DOS, Windows
95/98/NT. Also released is Active-MT, supporting Microsoft's ActiveX technology. It is a
software development kit for CTI developers who require the shortest time-to-market to
stay competitive. It provides a shortcut to tap profits from Microsoft-compatible
applications. Full support of TAPI is under development.
No. 533, www.ctimag.com/freeinfo
PulsePoint Announces Carrier-Grade Enhanced Services Application
Platform
PulsePoint Communications has announced general availability of its Enhanced Application
Platform, which enables rapid development of enhanced services and applications for
telecom. Working with its leading technology partners, Microsoft and Dialogic,
PulsePoint's new solution has successfully completed a year of testing. It is a
carrier-grade, standards-based open architecture system, leveraging common development
tools and applications developed on other compatible platforms so developers can greatly
increase their potential market and accelerate rollout of new services. The Enhanced
Application Platform was developed to integrate with next-gen networks, and interoperate
with legacy enhanced services and back office solutions. This is unlike proprietary,
voice-centric enhanced services such as call answering and voice mail on circuit-switched
networks, which will not support IP telephony innovations in next-gen networks.
No. 529, www.ctimag.com/freeinfo
Taqua Releases Next-Gen Architecture To Merge Voice, Data
Taqua Systems, Inc., a provider of next-gen switching platforms, announced a new open
architecture that will provide the "missing link" between today's carrier voice
and data networks. The Open Compact Exchange (OCX) architecture will give service
providers a new level of network convergence. It offers the flexibility to support any
interface or protocol; the scalability to meet the rigorous demands of the carrier central
office and the access edge of the network; and the extensibility and programmability to
meet emerging voice/data integration needs. Taqua's OCX can provide subscriber access and
services in places like small end offices, ILEC wire centers, CLEC points of presence,
campus switching hubs and major commercial buildings. Taqua's architecture supports high
availability and fault tolerance, optimizing real-time call processing applications.
No. 543, www.ctimag.com/freeinfo
Genesys Adds Integrated Call/Contact Internet Suite
Genesys Telecommunications Laboratories, Inc., a leading provider of enterprise
interaction management solutions, has announced the addition of an Internet Suite to its
solutions portfolio. Seamlessly integrated into the Genesys Suite, the Internet Suite
features e-mail, Web call-back, chat, Web call-through, and co-browsing, allowing
companies to provide Internet users with the same optimum level of service afforded
traditional telephone customers. It integrates voice and Web interactions, providing
consistent treatment across all media channels in the call/contact center. The Genesys
Suite is a complete, integrated set of interaction management solutions, ranging from
integrated screen pops to outbound dialing to Internet contact center capabilities. The
architecture is media-neutral, enabling a single, integrated communications framework.
No. 544, www.ctimag.com/freeinfo
Aspect Announces A Software Application Suite To Cure 'Corporate
Amnesia'
Aspect Telecommunications Corp., a leading supplier of customer relationship solutions,
announced the availability of Aspect Customer Self-Service, a suite that empowers
customers to drive transactions with companies using interactive voice response, speech
recognition, fax and Internet capabilities. At the same time, companies can leverage point
of contact information about customers, virtually eliminating 'corporate amnesia.' Its
interactive response automates voice, fax and Internet transactions to deliver
"agent-less" customer interactions, while its customer Self-Service Architect, a
graphical development tool, enables GUI-based self-service interactions. And its system
management facilities give administrators a single view across the self-service
applications and network devices through standard SMTP interfaces, while its open
architecture allows customers to integrate the latest voice recognition and speech
synthesis technologies.
No. 548, www.ctimag.com/freeinfo
ITOX Releases First Of New Passive Backplane Industrial PCs
ITOX, Inc., a member of the DFI family of companies, announced availability
of the new Tiger King line of industrial PCs, providing the serviceability and
upgradability of passive backplane architecture PCs at costs comparable to traditional
desktop PCs based on motherboard design concepts. ITOX is providing system designers with
a new alternative by taking the NLX concept developed by Intel and other major board
manufacturers into the industrial PC arena. This places the computer processor, memory,
input/output support chips and other active components on a single board connected to the
expansion cards, disks and other major subsystems through a single, highly reliable
connector. So the computer can be unplugged for servicing, or upgraded by sliding it out
of the chassis. There is no need to remove expansion cards or disrupt internal cabling.
No. 546, www.ctimag.com/freeinfo
Motorola Announces A New Single-Board Computer, Chassis
Motorola Computer Group, a leading supplier of embedded computer platforms, announced the
PV5300 slot card and PPX770 chassis. They are designed to meet or exceed the needs of a
wide range of passive PCI/ISA backplane applications, including industrial automation,
medical imaging and computer-telephony integration. The PV5300 is an extremely integrated,
high performance single-board computer based on Intel's Pentium II Mobile Module,
delivering low power consumption, low physical profile and long-planned production life,
providing an optimal platform. It supports PCI/O, Ultra SCSI, AGP graphics with flat panel
support, dual Ethernet controllers and on-board CompactFlash. It has two DIMM sockets for
a total of 512 MB of SDRAM. OEMs requiring integrated solutions will not need separate PCI
cards for these functions, saving time and money while keeping a total of 14 backplane
slots available for application-specific I/O cards.
No. 539, www.ctimag.com/freeinfo
Netscape, Net2Phone Sign Global Distribution Agreement For
PC-To-Phone Service
Netscape Communications Corp. and IDT's Net2Phone subsidiary signed a multi-year
distribution agreement under which Net2Phone's PC-to-phone service will be exclusively
bundled with Netscape's Communicator browser as a toolbar icon. Also, Net2Phone will be
featured prominently on Netscape's fastest growing Internet portal, Netcenter, enabling
millions of customers to place telephone calls from their computers to any telephone in
the world. The companies also announced that Net2Phone plans to utilize Netscape's line of
e-commerce software to serve as the engine for future Net2Phone e-commerce solutions,
including Click2Talk, Click2Call Me, easysurf.com and the Net2Phone Web site. Through the
combination of Netscape and Net2Phone, Web users with one phone line can place phone calls
and surf the Web at the same time. Net2Phone will be fully integrated into Netcenter, with
premier positioning in Netscape Contact and in the SmartUpdate and browser plug-in pages.
No. 551, www.ctimag.com/freeinfo
DSP Research Delivers MiBridge H.323 SDK On VIPER Boards
DSP Research and MiBridge, a wholly-owned subsidiary of I-Link, Inc. announced the
availability of the MiBridge ComToPCM H.323 SDK on the award-winning VIPER family of
high-density DSP resource boards. The MiBridge software allows DSP to extend the
capabilities and reach of its VIPER boards, meeting the needs of OEM developers who
specialize in carrier-class VoIP gateways and gatekeeper applications. "The VIPER
board offers VoIP gateway and applications developers very high channel density … for
the lowest cost per channel," said Dror Nahumi, president of MiBridge. "This
offering makes the VIPER a very complimentary solution for deployment of MiBridge's
voice/fax/data software such as the ComToPCM SDK." VIPER ISA and PCI boards allow up
to 60 channels of H.323 VoIP on a single board. Applications include VoIP gateways,
IS-136/IS-95 cellular base stations, remote access servers, and satellite base stations.
No 556, www.ctimag.com/freeinfo
Nortel Introduces PC-Based Speech Recognition Auto Attendant
Nortel Networks Voice-Activated Business Directory is a new PC-based auto attendant
product that brings convenience and flexibility to businesses that prioritize customer
satisfaction, and want to offer value-added services. It enables callers to use their
voice to be transferred automatically to the person or department they wish to reach.
Building on Nortel's Unified Networks vision, customers can greet callers with a superior,
robust speech-enabled interface. Voice Activated Business Directory uses Nortel's speech
processing technology to automatically answer calls, using the caller's speech input to
route the call to the appropriate person or department. In addition, it is offered as a
turnkey solution that can be connected to any vendor's PBX or Centrex service. It operates
in the Windows NT OS, and is available in 4 or 8 port configurations, handling 1,500 and
4,000 names, respectively.
No. 550, www.ctimag.com/freeinfo
Philips Speech Processing Delivers SAPI Support For Telephony
Philips Speech Processing, the speech technology division of Royal Philips Electronics,
announces the availability of a Windows SAPI integration for enhanced telephony
applications. Utilizing Philips' SpeechPearl telephony-based speech recognition engine,
the new SAPI implementation will allow telephony platform providers and integrators
greater flexibility. It will also improve the integration of speech technologies into
solutions such as unified messaging platforms, conventional interactive voice response
systems, or Microsoft's new Web-based IVR technology. The SAPI integration is available
within SpeechPearl, a natural dialog speech recognition engine for both small and large
vocabulary applications.
No. 557, www.ctimag.com/freeinfo
LANSource Introduces FAXPort for Lotus Notes/Domino R5
LANSource Technologies announced its latest version of FAXPort for Lotus Notes/Domino R5.
It offers true unified messaging, with the ability to send, receive and track faxes
exactly like e-mail. Seamless communications through one interface means organizations can
save time and money on training and implementation. It includes a "fax to"
button, which is added to the Lotus Notes default mail form. Fax enabling of Lotus Notes
is intuitive, as users automatically understand how to send a fax. Other new features for
R5 include: support of the custom mail forms and automated faxing; support for Notes
Internet e-mail systems; support for Notes Client "type ahead" in the "fax
to" field; and drag-and-drop capability. FAXPort extends the unified messaging
feature list by creating a separate folder that holds all sent faxes so users can monitor
the real-time status of their fax jobs.
No. 540, www.ctimag.com/freeinfo
OnePoint Messenger Introduced By Baypoint Innovations
Baypoint Innovations, a leading provider of enterprise voice mail systems, has launched
OnePoint Messenger, a unified messaging server based on Windows NT and Microsoft Exchange.
It provides enterprise users convenient access to e-mail, voice mail and faxes, allowing
messaging from any telephone or any Web browser. Unlike standard turnkey systems, OnePoint
is a brandable unified messaging product, making it easier for OEMs to leverage their
strong brand identities. It is designed for small to medium-sized businesses and scales
from 4 to 24 ports of voice and fax, integrating to one or more Exchange servers. Messages
can be accessed via either Explorer or Netscape Navigator, reducing long distance charges.
From any browser, users can click on a voice message in their inbox and listen to the
compressed streaming audio, or they can click on a fax or an e-mail and view it instantly.
No. 527, www.ctimag.com/freeinfo
Parwan Announces New Industrial-Strength Voice Mail System
Parwan Electronics Corp. announced the availability of VoiceSaver, a Windows
95/98/NT-compatible system that integrates with most databases and WinFax, providing
callers with a wide variety of information and faxes. Callers can tap touchtone phones and
receive information such as account balances, mailbox calls, shipping status, inventory
availability and classroom grades. Documents can be retrieved in any word processing or
graphical format. VoiceSaver is compatible with Centrex and PBXs, and seamlessly
integrates with central office switches. Handling up to 10,000 mailboxes, it can be
customized for any number of applications. Features include ACD, paging, IVR, reach-out
calling and audio bulletin board. It can scale from four to 48 ports, with 20 to 1,400
hours of message capacity.
No. 531, www.ctimag.com/freeinfo
Spanlink Announces FastCall Router Software
Spanlink Communications, Inc., a developer of automated customer interaction software
solutions, has announced its FastCall Router. With it, call centers can handle and route
calls based on each caller's unique profile. It also minimizes the number of transfers and
mishandled calls by automatic profile call routing. This eliminates the need for an agent
to first screen the caller, reducing agent talk time. It can use information from an
OBDC-compliant database on a LAN, or from a legacy host environment. Data such as amount
purchased to date, frequency of purchase, and credit history can be applied to customer
profiles. Additional information can also be gathered by prompting callers while in queue
using Spanlink's ExtraAgent software, PBX prompting or a custom IVR application.
No. 554, www.ctimag.com/freeinfo
Ericsson Launches Wireless CT Server, Enterprise Unified Messaging
Ericsson Enterprise Solutions announced the availability of its Mobility Server for
wireless networks, as well as OneBox, a new unified messaging system. Mobility Server 2,
based on Windows NT, is compatible with any existing PBX or Centrex system. It is designed
to support radio access technologies such as Ericsson's Freeset DCT 1900 digital wireless
handset. It allows users to make and receive calls from anywhere on a predefined corporate
campus. Additional servers can be linked to incorporate multiple offices into the network.
OneBox allows users to access voice mail, e-mail, and faxes via telephone, a Windows PC or
a Web browser. Designed to support both client-based and server-based unified messaging,
OneBox complements the call routing and screening capabilities of the Mobility Server with
intuitive tools for non-real-time communication.
No. 542, www.ctimag.com/freeinfo
MCK Extends Corporate PBXs To Branch Offices Via Data Networks
MCK Communications, a developer of remote voice solutions for telecommuters, remote call
center agents, executives and branch offices, announced the availability of Branch Office
EXTender 6000. It will allow companies to provide a rich PBX feature set, and supported
applications to off-site locations, enabling the extended enterprise. Branch Office
EXTender 6000 is targeted at remote sites with less than 24 employees, extending all
corporate PBX capabilities to employees in remote offices over an array of data networks.
MCK's Remote Voice Protocol is used to packetize voice and signaling information for
transmission over a T1, Fractional T1, frame relay, ATM, digital data service, xDSL, IP,
or ISDN network connection. The company also introduced PBXtender, a multi-user rack mount
version of its remote voice EXTender technology, and has bundled EXTender products into 12
and 24-user Remote Agent/Employee Multi-Packs.
No. 526, www.ctimag.com/freeinfo
Franklin Telecom Introduces Internet PBX
Franklin Telecom has introduced the Franklin Internet PBX, a VoIP PBX that includes a
router, firewall and T1 integrator. This client/server office telephone system is designed
to simplify and streamline communication among a dispersed workgroup. It interconnects a
frame relay-based T1 from an ISP into the same phone system that serves a LEC and IXC,
allowing free mixing of VoIP with circuit-switched phone calls. Each Line Interface Unit
(LIU) supports 24 analog stations that can dial access either VoIP or circuit-switched
connections. A single Microsoft NT Call Controller can control multiple geographically
distributed LIUs.
No. 534, www.ctimag.com/freeinfo
Active Voice Updates Windows NT Communications Server
Active Voice Corp. a provider of PC-based voice processing systems and CTI solutions,
announced the availability of Unity 2.0, the latest version of its Windows NT-based
communications server. Unity 2.0 delivers voice mail, unified messaging, and a fax server
in a Microsoft BackOffice environment. It is built for telecom/datacom convergence, and
will simultaneously support both IP and traditional telephony. Users can access and manage
their e-mail, voice mail, and fax messages from their desktop via a touchtone phone or
over the Internet. Unity 2.0 provides a framework for advanced features, and supports
extensive customization and co-development by Active Voice partners. And because it is
built on open standards, Unity 2.0 customers can choose their own hardware.
No. 553, www.ctimag.com/freeinfo
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