February 1998

• FaxFacts
• VocalTec Telephony Gateway 3.1
• Dash Office Phone System
• Digital Key Bx

• CCS-Customer Communication Solution
• TR2000 Series
• Enterprise Computer Telephony Forum
• The ISDN Zone

Copia International Ltd.
1220 Iroquois Drive
Suite 180
Naperville, IL 60563
Ph: 630-778-8898
Fx: 630-778-8848
Web site: www.copia.com
E-mail: [email protected]

FaxFacts is a family of fax software applications including the FaxFacts Fax Server and FaxFacts Fax-onDemand. FaxFacts Fax Server sets up fax capabilities at each workstation on a network. Users can have incoming faxes directed to a printer, a mailbox, or an e-mail address. It resides on a dedicated workstation, operating from a DOS or Windows (3.x or NT) operating system. Features of FaxFacts Fax Server include Fax From Windows, Fax Mail, Graphical Cover Sheets, Fax Tracking (Status), and Broadcast.

Fax-on-Demand is an automated fax attendant system that dispenses pre-formatted documents in response to telephone requests. Callers can reach Fax-on-Demand by regular telephone or fax phone and then respond to voice prompts by entering alpha or numeric responses to a telephone keypad. Fax-on-Demand configurations vary depending on the needs of the buyer. The system can also be programmed to recognize 12 voiced responses in several different languages. A special creditcard approval option provides the necessary procedures to verify credit card charges when callers are charged for documents. The system can also be configured to recognize handwritten characters and bubbles on faxedin forms. Fax-on-Demand includes Voice Broadcast, a collection of voice scripts designed to call a number and play a message.

VocalTec Communications, Inc.
35 Industrial Pkwy
Northvale, NJ 07647
Ph: 201-768-9400
Fax: 201-768-8893
Web site: www.vocaltec.com
E-mail: [email protected]

Building on VocalTec’s Internet Phone technology, the Telephony Gateway bridges the gap between the Public Switched Telephone Network (PSTN) and the Internet and intranets to enable longdistance calling from phone-tophone, fax-to-fax, PC-tophone, phone-to-PC, and Web browser-tophone. The VocalTec Telephony Gateway uses full-duplex echo-canceling algorithms and a management system which optimizes audio behavior over different types of networks, and the gateway reconstructs packets which may have been delayed or lost during transmission. Other features include: • Simple Dialing Plan: The Gateway auto attendant asks the caller for the destination phone number, and the caller enters the number just as they ordinarily would. The local Gateway automatically determines which remote Gateway should handle the call.

• Call Progress Detection: An auto detection mechanism prevents disconnects during long periods of silence, ensuring conversations are not prematurely cut off.
• Interactive Voice Response: IVR serves as the interface between the PSTN/PBX and the Internet or intranet. Voice prompts make the calling process userfriendly, and the system can be customized so prompts can be recorded in any language.
• T1/E1 capability.

The VocalTec Telephony Gateway is designed for easy management. An intuitive graphical user interface (GUI), security functions, and thirdparty billing support are standard. The GUI allows viewing of group connectivity, and each line can be configured separately as an internal extension, analog line, or digital trunk line with information for up to 30 voice and 8 fax lines.

(CTI Station Options)
Picazo
Communications, Inc.
61 Daggett Drive
San Jose, CA 95134
Ph: 800-464-3274
Fx: 913-495-9482
Web site: www.picazo.com
E-mail: [email protected]

Using Windows-based applications, the Dash system uses several CTI products to improve phone functionality through a desktop computer. Dash Call or Dash Connect with PC Card essentially removes the phone from the desk and puts it into the PC. The card provides easy-to-use call processing buttons, icons, and phone book directories on the screen, and comes equipped with a headset or handset. Dash Call with PC Option Module lets you use your computer for 4-line visual call processing with easy-to-use buttons, icons, and phone book directories and still have a desktop phone. The module lets you place and receive calls using any single line telephone. A keyboard or headset with a single line phone built into them can also be used.

Dash Call and Dash Connect are TAPI compatible, and work with off-the-shelf applications such as ACT! for customer look-ups and screen pops. Dash Attendant provides a caller database, messaging capabilities, and extension status review. Dash Version 3, announced in 1997, adds several new features. Among those are the addition of Caller ID Routing, which allows businesses to target incoming calls to specific extensions based on the caller’s number. Up to three pager numbers can now be notified of new voice mail. Employees can set the number of paging attempts, set the time between paging attempts, and redirect the voice mail to up to 20 different extensions.

Telrad Telecommunications
& Electronics Industries Ltd.
P.O.B. 50
Lod 71100
Israel
Ph: +972-8-927-3555
Web site: www.telrad.com
E-mail: [email protected]

Digital Key Bx, Telrad’s end-toend digital telephone system combines ISDN technology for integrated voice and data, with simplicity of user operation. The system can be configured from 4 outside lines and 16 stations up to a maximum of 384 ports. Digital Key Bx incorporates features including: integrated auto attendant/voice mail; local PC networking for data transmission through the system’s twist-edpair telephone wires; versatile edited text messaging; dependable call barring; flexible numbering plan; uniform call distribution; direct inward dialing; automatic redial; dial by name; and variable programming of speed dial directories.

Digital Key Bx’s digital telephone sets are available in seven different models. Standard stations provide a feature-rich environment including dual-color LED button indicators, electronic volume and contrast control, and off-hook voice announce with hands-free answer back. Telrad merged five technologies (SPC, PCM, TDM, VLSI, and SMD/SMT) so the Digital Key Bx has high standards of dependability, quality, audio clarity, compact set size, and low power consumption. The system also allows extension card costs to be halved, by connecting two digital sets to each S-interface. Digital Key Bx enables data applications to run on the system’s internal network, without any drop in service quality.

Chordiant Software, Inc.
1810 Embarcadero Road
Palo Alto, CA 94303-3308
Ph: 650-493-3800
Fx: 650-493-2215
Web site: www.chordiant.com

Chordiant’s CCSCustomer Communications Solution is a call center solution built to address businesses’ enterprisewide view of customer relations, rapid need to change, and unique one-toone customer interaction. Chordiant CCS uses a layered architecture that insulates components from each other and that allows for plug-andplay, modular enhancements. In order to support enterprisewide scaling involving hundreds or thousands of distributed users, Chordiant CCS employs a logical threetier architecture. Three-tier applications separate the GUI, the application logic, and the data access. Some of the application functionality runs on the client, while other portions run on one or more servers. The presentation layer, or user interface, is in the client, the database is on a server, and the business logic resides on the third platform. Designed with vendorneutral, open technology, Chordiant CCS provides access to existing application and data including:

• Data stored in Sybase, Informix, Oracle, Microsoft SQL, DB2, CICS, and other thirdparty DBMS.
• Electronic Data Interchange (EDI) application systems and data via open EDI standards.
• Internet and intranet applications, documents and HTMLbased components.
• E-mail systems and other messaging applications.
• Desktop applications such as Windows-based word processors, spreadsheets, and applications written in PowerBuilder and Visual Basic.
• Legacy data and transaction systems.

Brooktrout Technology, Inc.
410 First Avenue
Needham, MA 02194-2722
Ph: 781-449-4100
Fx: 781-449-9009
Web site: www.brooktrout.com
E-mail: [email protected]

The Brooktrout TR2000 IP Telephony platform is a DSPbased resource board for IP voice applications, based on the BOSTON (Brooktrout Open System Telephony) architecture. Designed specifically for IP telephony applications, the boards have the processing capacity for 24 channels of IP voice based on ITU standard vocoders and up to 36 channels based on the efficient Lucent SX-7300 vocoder. FaxRelay operation is supported with any vocoder.

Brooktrout designed the TR2000 with both industry standard TDM data buses — the MVIP bus and the SCbus — which gives users the ability to operate with any digital network interface board that has these interfaces, including boards with worldwide approvals. An optional T1 line interface daughter board provides a low-cost alternative to a separate T1 board and saves a system board slot.

To speed development, Brooktrout provides the BTGateway developer kit. The kit includes the TR2000 IP telephony board with 24 channels of SpeechPac software based on the G.723.1 vocoder, 24 channels of FaxRelay software, a BTStack323 H.323 protocol stack, and the Netaccesss PRI-ISA24 T1 network interface board.

Enterprise Computer Telephony Forum

www.ectf.org

The ECTF facilitates the development, implementation, and acceptance of computer-telephony solutions by bringing together suppliers, developers, systems integrators, and users. The forum discusses, develops, and tests interoperability techniques for dealing with the diverse technical approaches currently available. The site contains links and information in the following categories: Interoperability, Technology, News and FAQs, Membership Information, and Member Benefits.

The ISDN Zone

www.isdnzone.com