November 1999
HEADLINES
E-Commerce Vendors Establish Consortium
eGain Communications has announced that it has joined with other e-commerce companies to
form the strategic Internet Commerce Council (iCC) for the National Retail Federation
(NRF), a retail trade association. The iCC will help NRF members evaluate e-commerce
technology choices for e-retailers through educational events and information
sharing-activities. eGain has been designated co-chair of the new council. Other founding
members of the iCC include BeFree, Inc. (also a co-chair), IBM, Intel, Netcentives, Net
Perceptions and Oracle. The iCC will help retailers that are solely Web-based as well as
traditional retailers that are creating a Web presence. Through education, roundtables and
networking, the council will help provide an effective forum for NFR members to get
information about the technology of e-commerce. It will work closely with the NFR?s
Internet Retailing Advisory Council (IRAC), which is focused on online marketing and
merchandising issues.
No. 501, www.ccsmag.com/freeinfo
HP And Oracle Announce Model For Business-To-Business E-Commerce
Hewlett-Packard Company and Oracle Corp. have announced a series of
agreements aimed at expanding the companies? ability to jointly develop and deliver Oracle
Internet solutions on the HP platform. By using Internet-enabled technology from both
companies, Oracle?s and HP?s sales environments will be linked via the Internet, allowing
the companies to collaborate on joint sales opportunities to expand the market potential
for both companies? technologies. Under the terms of the agreement, HP will use and
co-sell the Oracle sales component of Oracle?s CRM software suite; Oracle will make HP-UX
a strategic development platform for all of Oracle?s e-business software applications;
Oracle will pre-configure and tune its Business OnLine offering on HP systems; and HP will
expand its CRM consulting capacity to deploy Oracle?s solutions sold on HP systems.
No. 500, www.ccsmag.com/freeinfo
PeopleSupport.com Helps Companies Gear Up For Holiday Season
PeopleSupport.com is an online customer service and support company designed
to help Internet-based businesses retain customer loyalty. The service provides outsourced
customer care functions so companies can focus on their core competencies and eliminate
worries about customer contact. PeopleSupport.com representatives answer consumers?
questions through live chat directly on the e-business? site. It is felt that this type of
response to customers? queries will encourage them to remain on a site and shop.
PeopleSupport.com employs what it calls eReps, or customer service agents specifically
trained in Internet-based customer support with additional training in the customer
company?s products and services.
No. 502, www.ccsmag.com/freeinfo
eLoyalty Brings To Market Loyalty Suite 4.0
eLoyalty has announced new multichannel capabilities in its Loyalty Suite.
These new features were implemented to allow companies to integrate the Web with
traditional customer relationship management channels to create a multichannel solution.
The integration was designed to help companies deliver a consistent customer experience
across all channels. The Loyalty Suite also includes new measurement capabilities that
help companies measure the effect every interaction has on customer loyalty. The product?s
multichannel support is a result of its new Loyalty Channel Influencer component, which
allows companies to ensure they handle each customer interaction across all customer
interaction points, including the Internet and e-mail. The Suite also includes the new
Loyalty Outcome Manager and Loyalty Warehouse components, which enable companies to
measure and report on information about each customer. Companies can define a customer?s
situation, such as an inquiry, product purchase or problem; create rules for the actions
that need to take place to recognize that situation; execute those actions across all
company access/interaction channels; and report and measure on the effect the actions have
on customer loyalty.
No. 503, www.ccsmag.com/freeinfo
Inference Releases k-Commerce Support Enterprise
Inference Corp. has released its k-Commerce Support Enterprise, a
Web-architected customer service and support solution designed to replicate the experience
of the best customer service representatives to provide fast and accurate customer care.
It features a scalable n-Tier architecture, which allows components to run on either one
server or many; multilanguage case-base support technology that can automatically
translate case-bases into multiple languages; and knowledge gateways to access external
data. k-Commerce Support Enterprise can connect to Lotus Notes and Microsoft Server
through knowledge gateways and relay information from existing sources, such as support
libraries and product development databases, to support agents and customers.
No. 504, www.ccsmag.com/freeinfo
IA Corporation Acquires @Work Technologies
IA Corporation, a provider of information commerce software for the Internet, has
announced the acquisition of @Work Technologies, a New York-based provider of advanced
document distribution and electronic commerce applications which use Java and other
Internet-based technologies. IA?s intent is to position itself to capitalize on the
growing ?e-presentation? marketplace. @Work is the developer of WorkOut, a system for
distributing computer-generated documents over the Internet and private Intranets.
No. 505, www.ccsmag.com/freeinfo�
1Point Commerce, Ltd. Develops Global Commerce Model
1Point Commerce, Ltd. has developed a ?Global Commerce Model? with online
negotiations. The new model was designed to narrow the gap between face-to-face
negotiations and e-commerce, provide companies with a Web presence without a home page and
level the field for smaller companies to compete with large corporations in world markets.
Companies can negotiate trade deals online accurately and in near-real time. To negotiate
online trade deals, member companies enter the quantity they need and the price they are
willing to pay. Parties to a trade deal can counter offers until both parties accept and
confirm acceptance of all terms and conditions. The negotiation history page of each party
is saved on a secure server and can be viewed only by the parties involved. Once a deal is
successful, payments are made according to the agreed payment terms, usually through
letters of credit or other types of payment.
No. 506, www.ccsmag.com/freeinfo
OrderFusion Introduces Orders Of Magnitude 3.0
OrderFusion, a provider of electronic commerce order management and
fulfillment tracking software solutions for business-to-business companies, has announced
Orders of Magnitude 3.0. The company?s suite of electronic commerce applications focuses
on the synchronization of all marketing touch points to the customer: the Web, call center
and other sales channels. Version 3.0 offers extended buyer-dependent selling
capabilities, cross-site navigation tools, extensive ?hot product? displays, customer
segmentation and the ability for companies to offer complementary or multiproduct bundles
that solve a problem. Additionally, Version 3.0 was designed to leverage legacy system
infrastructure by complementing existing order management, other back-office applications,
such as inventory management, and front-office applications, such as customer relationship
management or contact management.
No. 507, www.ccsmag.com/freeinfo
Young America Corporation Partners With GotSavings.com
Young America Corporation, a customer interaction, fulfillment and
teleservices company, has entered into a strategic partnership with GotSavings.com to
assist in maximizing clients? marketing activities via the Internet. Young America will
act as the sales and account management arm for GotSavings.com and will have exclusive
rights to market the technology. GotSavings.com is an online rebate service that allows
manufacturers to directly reach consumers as they shop online. The rebate service helps
provide a convenient way for consumers to find and use rebates online and presents
targeted promotions to consumers at the point that they are making buying decisions.
No. 508, www.ccsmag.com/freeinfo
netDialog And Eggrock Team To Implement E-Service Solution
netDialog, Inc., a player in the online customer management market, and
Eggrock Partners, a systems integration firm that specializes in delivering e-business
solutions, have announced an alliance. The cooperation will allow the two companies to
implement personalized e-service solutions for e-businesses looking to differentiate
themselves through customer care. netDialog will provide its OCM System for e-service, and
Eggrock?s professional service organization will implement the netDialog software
application suite to meet the needs of customers. netDialog?s OCM System was designed to
delivery timely and accurate results using whichever communication channel the customer
prefers, including personalized self-service, e-mail, voice and live interaction. The
system continuously synchronizes data from e-commerce and enterprise applications and uses
the extended enterprise to deliver real-time customer care.
No. 509, www.ccsmag.com/freeinfo
IET Debuts ClickSchedule
IET has introduced ClickSchedule, an e-commerce scheduling tool designed to
schedule online product delivery, installation, service and consulting. IET is a developer
of software solutions that help enable customer-driven organizations to provide better
service through intelligent resource optimization. While books and CDs can be sent via
ordinary mail, many e-commerce applications require the consumer to be home in order to
receive the product or service. For these applications, ClickSchedule was designed to
enable consumers to schedule appointments online to receive the required products or
services at a specific time. ClickSchedule automatically assigns calls to delivery
resources and plans their schedule and route to optimize use while conforming to
company-specific business rules. These rules cover a range of factors, including skills,
availability of products and/or needed spare parts, contractual agreements, geography and
travel time.
No. 510, www.ccsmag.com/freeinfo |
Internet Telephony Magazine
Click here to read latest issue
CUSTOMER 
Cloud Computing Magazine
Click here to read latest issue
IoT EVOLUTION MAGAZINE
