C@LL CENTER Solutions'
Who's Who 1998 Teleservices Agency Roundup

NORTH CAROLINA
Customer Access
Lee McFadden
P: 919-501-7500; F: 919-501-7575
Web/E-mail: [email protected]

NORTH DAKOTA
Advantage Line
Mark Hardy
P: 800-446-1199; F: 701-774-2901
Web/E-mail: www.advantageline.com

Dacotah Marketing & Research
Kathy Chadwell
P: 701-857-6399; F: 701-857-6300

Midwest TeleMark International
Kathy Duerra
P: 701-756-6483; F: 701-756-6470
Web/E-mail: www.midwest-tel.com

NEBRASKA
Accurate Communications, Inc.
Rubie K. Czerwinski
P: 402-342-5555; F: 402-345-7700
Web/E-mail: www.accurate800.com

Call Interactive
Mike Lubben
P: 800-428-2400; F: 402-498-7900
Web/E-mail: www.callit.com

Citation Teleservices, Inc.
Scott Woodford
P: 888-391-0946
Web/E-mail: [email protected]

First Cyber Services
Andy Fitzmorris
P: 402-330-3222; F: 402-330-3444
Web/E-mail: www.firstcyberserv.com

Hamilton Telecommunications
Angela Morris
P: 402-694-4343; F: 402-694-4433
Web/E-mail: [email protected]

IntelliSell Corp.
Pat Breckley
P: 402-697-8888; F: 402-697-0999
Web/E-mail: [email protected]

Interactive Teleservices Corp.
Matthew C. Ahlers
P: 800-898-0843; F: 402-434-2627
Web/E-mail: www.intertel.org

MKS Marketing Inc.
Jerry L. Schoemann
P: 800-544-8989; F: 402-333-9810
Web/E-mail: [email protected]

Producers America, Inc.
Greg Vacek
P: 402-431-1618; F: 402-963-4228
Web/E-mail: [email protected]

SITEL Corp.
Bill Pieper
7277 World Communications Dr.
Omaha, NE 68122
P: 402-963-6810; F: 402-963-3004
Web/E-mail: www.sitel.com
Services: inbound, outbound, b-to-b, b-to-c, interactive, multilingual
Areas of specialization: Insurance, Financial Services, Telecommunications, Technology, Media and Entertainment, Energy, Consumer, Automotive and Travel and Hospitality industries. SITEL is the global leader in providing outsourced telephone and Internet-based customer services, retention, receivables management and sales programs on behalf of large corporations.

SITEL Corp. -- Communication/Energy Services Group
Jerry Wakin
E-mail: [email protected]
Web: www.sitel.com

SITEL Corp. -- Financial Services Group
John Thielen
P: 402-963-5700; F: 402-963-5797
Web/E-mail: www.sitel.com

SITEL Corp. -- Insurance Services Group
Henry Leszczynski
P: 402-963-6033; F: 402-963-3062
Web/E-mail: www.sitel.com

Strategic Marketing Innovations and Solutions, Inc.
Joan Graham
P: 402-392-2838; F: 402-330-9944

Telenational Marketing
James Buck
P: 800-333-6106; F: 402-392-1451
Web/E-mail: www.telenational.com

Top Grade, Inc.
Timothy J. Brown
P: 402-274-8442; F: 402-274-5466

West TeleServices Corp.
Wayne Harper, Dedicated Services; P: 800-841-9000
Mark Frei, Inbound Services; P: 402-571-7700
Web/E-mail: www.west.com

NEW HAMPSHIRE
Executive Call Centers
Michael Holzberg
P: 800-888-3188; F: 603-644-8086
Web/E-mail: [email protected]

NEW JERSEY
Call Processing Solutions
Daniel Ferrara
P: 973-361-7770; F: 973-361-8011
Web/E-mail: www.callprocess.com

Centrac, Inc.
Brendan P. Sammom
P: 973-575-3200; F: 973-575-0520
Web/E-mail: www.centracusa.com

Corporate Express Call Center Services
Linda Patrick
P: 800-238-2255; F: 201-567-9314
Web/E-mail: [email protected]

Davies & Assocs.
Pamela H. Davies
P: 201-391-4000; F: 201-391-4790
Web/E-mail: [email protected]

DialAmerica Marketing, Inc.
Nancy Katz
P: 201-327-0200; F: 201-818-3116
Web/E-mail: www.dialamerica.com

EBSCO Telemarketing Service
Gary Cenci
P: 201-854-3174; F: 201-854-6182
Web/E-mail: [email protected]

Impact Telemarketing Group, Inc.
Deborah Brown
P: 800-793-2345; F: 609-853-6859
Web/E-mail: [email protected]

Interactive Marketing Group
Susan E. Landers
P: 800-471-4464; F: 201-327-3596
Web/E-mail: www.interactive-mktg.com

JDR Marketing, Inc.
Neil Hertzman
P: 800-318-8626; F: 716-686-0030
Web/E-mail: [email protected]

King TeleServices
Arleen H. Stefan
40 Cragwood Rd.
South Plainfield, NJ 07080
P: 800-817-5468; F: 908-769-8900
Web/E-mail: www.king-teleservices.com
Services: inbound, outbound, b-to-b, b-to-c
Languages: Spanish, Indian, Chinese (Mandarin, Cantonese)
Specialization: Telemarketing in English and 14 other languages.
King Teleservices has 56 years experience providing inbound/outbound business and consumer telemarketing in English and 14 different languages. Specializing in telecommunications, publishing, financial and utilities industries. Awards earned -- MVP, ACCE Award For Call Center Excellence, TELO, President's Club and Top 50.

MediaBoost Inc.
Chuck McDermott
P: 973-579-1405; F: 973-579-9569

Millennium Teleservices
Eric Greenberg
P: 888-252-5689; F: 800-474-5045
Web/E-mail: www.milleniumteleservices.com

Paragon Integrated Marketing Corp.
Gregory Marco
P: 800-380-8180; F: 201-587-7509
Web/E-mail: www.paragonintegrated.com

Princeton Management Resources Inc.
Susan J. F. Ward
P: 609-275-6700; F: 609-275-5757
Web/E-mail: [email protected]

PRO GROUP, THE
Joan R. Major
P: 800-TELPRO-9; F: 609-727-9222
Web/E-mail: www.telproinc.net

Source One Communications
Bobby Ferrente
P: 201-460-2222; F: 201-460-2218
Web/E-mail: [email protected]

TMP Worldwide Direct
Ronald Pearl
P: 800-328-2439; F: 973-347-8773
Web/E-mail: www.tmpwdirect.com

Unibase Direct
Russell Thomas
P: 973-285-1700; F: 973-285-9246
Web/E-mail: [email protected]

NEVADA
BFD Productions, Inc.
Melanie Turner
P: 702-387-3200; F: 702-387-3205
Web/E-mail: www.bfd.com

Lescott Publishing & Telemarketing Services
Shelly Lescott
P: 702-329-5090; F: 702-329-6486
Web/E-mail: [email protected]

MicroAge Teleservices
Traci Scott
P: 702-319-2958; F: 702-319-2951
Web/E-mail: www.microage.com

Northwest Nevada Telco
Brian S. Hall
P: 702-333-3600; F: 702-348-9427
Web/E-mail: www.nwnt.com

NEW YORK
American Tele-Marketing, Inc.
Jeff Lavino
P: 212-592-9300; F: 212-532-9147
Web/E-mail: [email protected]

AP Support Services
Rory B. O'Connor
P: 716-564-2777; F: 716-564-3033
Web/E-mail: www.apsupport.com

Bayley Leighton & Ryan Inc.
Richard Leighton
P: 800-288-4454; F: 212-888-4183
Web/E-mail: www.blronline.com

Colwell & Salmon Communications, Inc.
Richard D. Salmon
P: 800-724-5318; F: 518-482-1998
Web/E-mail: www.colwell-salmon.com

Concentrix Corp.
Bill Costello
P: 716-218-5300; F: 716-218-5301
Web/E-mail: www.concentrix.com

Effective Marketing Development
Christopher Cirri
P: 800-362-7451; F: 718-259-7219
Web/E-mail: [email protected]

ETI Sales Support
Sheldon Sachs
P: 914-747-3030; F: 914-747-3466
Web/E-mail: www.etisales.com

Harris Select Telemarketing
Gina Farinelli
P: 877-9-SELECT; F: 914-287-2321
Web/E-mail: www.harrisselect.com

IMPCO Enterprises, Inc.
Rosann Condello
P: 888-GO-IMPCO, ext. 300; F: 716-473-5352
Web/E-mail: www.goimpco.com

Innovative Concepts
Joseph F. Rohan
P: 800-724-2242
Web/E-mail: www.ic-telapro.com

KComm, Inc.
Andy Park
P: 718-358-4219; F: 718-460-2379

LINE ONE Teleservices
Frank D'Agostino
P: 800-923-LINE; F: 914-632-8411
Web/E-mail: www.lineonetel.com

MarketFax
Edward Liss
P: 914-591-6301; F: 914-591-0017
Web/E-mail: [email protected]

Messages Plus Corp.
Lila Cantor
P: 800-776-4448; F: 212-249-4000
Web/E-mail: www.messagesplus.com

PhoneCom
Frank Loubaresse
P: 212-880-6443; F: 212-880-6499
Web/E-mail: [email protected]

Power Line, The
Steven D. Stolls
P: 516-625-1222; F: 516-625-1660
Web/E-mail: [email protected]

Priolo Communication Corp.
Marietta Priolo
P: 718-390-9700

RSVP -- S'il Vous Plait
Donna L. Rita
P: 212-737-1600; F: 212-988-1632
Web/E-mail: www.rsvpusa.com

SOFTBANK Services Group
Claudia Petrosian
P: 716-871-6400; F: 716-871-6404
Web/E-mail: www.sbservices.com

Sutherland Group, The
David Simmons
P: 716-586-5757; F: 716-586-2778
Web/E-mail: www.suth.com

TEL-AMERICA Company, Inc.
Bill Bresnan
P: 516-437-4242; F: 516-775-9413
Web/E-mail: [email protected]

Thanks A Million, Inc.
A. De Gregorio
P: 718-837-1626; F: 718-259-3121

Wolff/SMG
Ray Del Monte
P: 716-461-8300; F: 716-461-0835
Web/E-mail: [email protected]

World Access Service Corp.
W. Gregory Kerwick
P: 212-499-9200; F: 212-499-9211
Web/E-mail: www.worldaccess.com

OHIO
Ameridial, Inc.
Steve Trifelos
P: 800-445-7128; F: 330-497-5500
Web/E-mail: www.ameridial.com

Blue Chip Marketing, Inc.
Terry P. Ward
P: 513-961-8864; F: 513-559-3751
Web/E-mail: www.bluechipmarketing.com

Convergys Corp.
Bruce Long
P: 800-344-3000; F: 513-458-1315
Web/E-mail: www.matrixx.com

Diebold, Inc.
Benjamin Harris
P: 330-899-2502; F: 330-899-2552
Web/E-mail: www.diebold.com

Direct Opinions of Columbus, Inc.
John C. Webb
P: 800-343-0641; F: 614-761-7016
Web/E-mail: www.csicomplete.com

Direct Telemarketing Services, Inc.
William J. Braden
P: 330-650-4700; F: 330-656-1406
Web/E-mail: [email protected]

InfoCision Management Corp.
Tim Twardowski
P: 330-668-1400; F: 330-668-1401
Web/E-mail: www.infocision.com

John Klein & Assocs., Inc.
John Klein
P: 216-587-3070; F: 216-587-4625
Web/E-mail: [email protected]

Mass Marketing, Inc.
Lance Miller
P: 513-870-9000; F: 513-874-0800
Web/E-mail: [email protected]

Sales Qualifiers, Inc.
Hynda P. Ockner
P: 800-647-3344; F: 216-360-4785
Web/E-mail: [email protected]

TEL-A-SELL Marketing, Inc.
Bill Tidd
P: 513-728-2600; F: 513-728-2603
Web/E-mail: home.fuse.net/telasell

Telemarketing Network, Inc.
Ken Weitzel
P: 800-998-4146; F: 330-945-4237
Web/E-mail: www.calltni.com

OKLAHOMA
On-Line Communications, Inc.
Tom O'Connor
P: 918-338-2000; F: 918-338-2008
Web/E-mail: www.on-linecom.com

OREGON
1-800-SUPPORT
Dan Mendell
P: 503-684-2826; F: 503-639-3946
Web/E-mail: www.800support.com

Acacia Teleservices International
Sheryl Kelsh
P: 541-484-5545; F: 541-465-9406
Web/E-mail: www.acaciatel.com

Advanced Business Technologies, Inc.
Randy Eek
P: 541-535-7878; F: 541-535-6249
Web/E-mail: www.abtc.com

NorthWest Telemarketing Inc.
Dustin T. Mullett
P: 503-682-9694; F: 503-570-9064
Web/E-mail: www.nwtelemarketing.com

R.J. Morse & Assocs.
Rick Norse
P: 503-625-6239; F: 503-625-1187
Web/E-mail: [email protected]

TeleMark, Inc.
Annette Kienberger
P: 503-652-6000; F: 503-653-3994
Web/E-mail: www.telemark-inc.com

TMS
Steve Bennett
P: 800-377-7995; F: 541-957-4701
Web/E-mail: www.tmscallcenters.com

PENNSYLVANIA
Advanced Telecom Services Inc.
Dave Dziabis
P: 610-254-7187; F: 610-964-9117
Web/E-mail: www.advancedtele.com

American Telecom Inc.
Hugo Bader
P: 800-350-1930; F: 215-957-2410
Web/E-mail: [email protected]

Arnold Logistics
Jack Miller
P: 717-730-5212; F: 717-761-6688
Web/E-mail: [email protected]

Associated Call Centers
Dennis O'Hara
P: 800-610-5262; F: 610-454-7376
Web/E-mail: www.inboundacc.com

Communication Concepts Inc.
Tom Derago
P: 215-956-1544; F: 215-957-4366
Web/E-mail: [email protected]

Development Center, The
Michael J. Rosen
P: 215-238-7300; F: 215-238-7310
Web/E-mail: [email protected]

Direct Response Marketing, Inc./TeleData Research
Nancy Neill
P: 412-242-6200; F: 412-731-9510
Web/E-mail: www.ibp.com/pit/teledata

General Fax Inc.
Chris Stephano
P: 610-277-1722; F: 610-277-1748
Web/E-mail: www.genfax.com

GLS Teleservices, Inc.
Ross L. Housley
P: 215-568-1100; F: 215-988-0188
Web/E-mail: [email protected]

HispanAmerica Response Marketing
Beatriz Mallory
P: 717-676-6000; F: 717-676-8275
Web/E-mail: [email protected]

ICT Group, Inc.
John Campbell
P: 215-757-0200; F: 215-757-7877
Web/E-mail: www.ictgroup.com

Integrated Marketing Concepts
Joanne Kuchera
P: 610-437-4000; F: 610-437-5212
Web/E-mail: www.integratedmc.com

Inter-Media Marketing, Inc.
Jeff Bauernschmidt
201 Carter Dr.
West Chester, PA 19382
P: 610-696-4646; F: 610-429-5137
Web/E-mail: www.imminc.com
Services: inbound, outbound, b-to-b, b-to-c, interactive
Languages: Spanish
Specialization: Telecommunications industry, Financial services, Customer care/customer service. Inter-Media Marketing is an organization that integrates and manages human technology resources. We design and administer telephone-based customized processes and systems that fulfill the needs of our clients' customers, staffed by knowledgeable customer service-oriented personnel.

J&J Haimes
Joel B. Haimes
P: 717-684-2266; F: 717-684-5744
Web/E-mail: [email protected]

Jay Group, The
David Wood
60 N. Ronks Rd.
Ronks, PA 17572
P: 717-687-6841; F: 717-687-6987
Web/E-mail: www.jaygroup.com
Services: inbound, outbound, b-to-b, b-to-c, interactive
Languages: Spanish, French
Specialization: Turnkey fulfillment, Promotion implementation, Customer service.
The Jay Group, 1998 Rising Star Award winner, provides complete inbound services using state-of-the-art technology. We offer complete turnkey solutions from initial call to fulfillment services. We are dedicated to our clients and providing the highest quality service.

Marketing Support Network
Lin Cook
P: 412-221-2020; F: 412-221-2022
Web/E-mail: [email protected]

McClure Group, The
Warren Hunter
P: 610-407-0407; F: 610-407-0410
Web/E-mail: www.mccluregroup.com

Medical Phone Co., The
Terrence O. Tormey
P: 800-866-8672; F: 215-643-7000
Web/E-mail: [email protected]

NCO TeleServices, Inc.
Andrew Pauson
P: 800-545-3646; F: 215-602-2354

OSI Teleservices Division
Peggy Pasay
P: 412-306-1821; F: 412-306-5090
Web/E-mail: [email protected]

Precision Telemarketing Communication
Charles Wilson
P: 800-258-3120; F: 215-739-8213
Web/E-mail: [email protected]

PT Marketing Group, Inc.
David Tobin
P: 412-471-8995; F: 412-471-8695
Web/E-mail: [email protected]

Quick Response 3rd Party Verification Services
Tom Barr
P: 717-846-5800; F: 717-852-0506
Web/E-mail: www.qresponse.com

Reese Brothers, Inc.
James M. Wander
P: 800-365-3500; F: 412-261-9730
Web/E-mail: [email protected]

RMH Teleservices, Inc.
Tom Gallagher
P: 610-520-5300; F: 610-520-5356
Web/E-mail: www.rmhteleservices.com

Sales Information Systems, Inc.
Mike McDonald
P: 888-406-0372; F: 610-534-5304
Web/E-mail: [email protected]

Spectrum Marketing Services
Debra Reese
P: 215-331-3033; F: 215-331-3036

Tele-Response Center, Inc.
Gary Discount
P: 800-371-1300; F: 215-333-1583
Web/E-mail: www.teleresponse.com

Telerx
Ron Abel
723 Dresher Rd.
Horsham, PA 19044
P: 800-2-TELERX; F: 215-347-5800
Web/E-mail: www.telerx.com
Services: inbound, outbound, b-to-b, b-to-c, interactive
Languages: Spanish
Specialization: Customer care, Consumer affairs, Pharmaceutical.
Telerx, a specialty teleservices bureau, is uniquely focused on providing high-end customer care. Telerx handles inbound and outbound customer communications (via telephone, Internet and mail) for companies nationwide across a variety of industries. Telerx's programs are geared toward enhancing loyalty and retention.

TeleSpectrum Worldwide, Inc.
Chris Gongol
P: 888-343-9870; F: 610-878-7931
Web/E-mail: www.telespectrum.com

TeleStar Marketing, Inc.
Art Saxon
P: 610-891-7100; F: 610-891-7244
Web/E-mail: www.telestarmktg.com

TPC Marketing Services, Inc.
Ted Pado
P: 724-872-0677; F: 724-872-0682
Web/E-mail: [email protected]

Visions Marketing Services
Allan E. Geller
P: 800-222-1577; F: 717-295-8020
Web/E-mail: [email protected]

Volt Directory Marketing, Ltd.
Shawn O'Byrne
P: 215-938-5500; F: 215-938-5522
Web/E-mail: www.voltdirectory.com/vdm

World Marketing Services
Dennis P. Hill
P: 800-872-8375; F: 610-834-8797