August 1999
HEADLINES
InstallShield And CyberSource Partner To Provide Digital
Distribution Of Software
CyberSource Corporation, a provider of Internet commerce services, and
InstallShield Software Corporation, a developer of software deployment tools, have
announced an alliance. Under the terms of the agreement, CyberSource SmartCert digital
certificate technology has been incorporated into InstallShield?s new InstallFromTheWeb
3.0, a ?one-click download and install? solution. By reducing the risk of unauthorized
downloads, CyberSource digital certificates are designed to help Web merchants increase
their revenues and improve their operating margins. Web merchants and ISVs also gain
access to the CyberSource Internet Commerce Suite of payment, tax, risk management,
fulfillment management and distribution control services without having to integrate
additional software. The SmartCert technology can be integrated into most digital
distribution or media player applications, eliminating the need for wrappers, log-ins or
other authentication and anti-fraud techniques.
No. 500, www.ccsmag.com/freeinfo
telezoo.com Offers Comparisons And Sale Of Telecom Products And
Services
telezoo.com, a newly launched e-commerce Web site, has begun offering users
the ability to compare and buy a range of telecommunications products and services.
Lucent, Newbridge, Cabletron, Shiva, Metrocall, Cellular One, Pairgain and Ascend are some
of the vendors entering product and service information into the telezoo.com database via
the Internet, allowing IT professional buyers to compare features and options in order to
make informed purchasing decisions. The site will continue to add new information as new
vendors, systems integrators, service providers and consultants come on board. telezoo.com
is also building a range of resources, links and other services to facilitate the buying
decision-making process.
No. 501, www.ccsmag.com/freeinfo
NetAmerica.com To Acquire RateXchange
NetAmerica.com Corporation, a provider of business-to-business e-commerce and
Internet services, has announced it has entered into a definitive agreement to acquire
RateXchange Incorporated, a bandwidth exchange that facilitates wholesale voice and
bandwidth exchange, clearing and delivery between telecommunications carriers. RateXchange
provides Web-based lead generation for U.S. domestic and international telephony traffic,
private lines and satellite capacity; switched-based anonymous exchange of international
telephony traffic and market information services. RateXchange recently announced its
Real-Time Bandwidth eXchange (RTBX), a switch-based commodity exchange for
telecommunications capacity. When fully implemented in late 1999, carriers and Internet
service providers will have the ability to interconnect and trade voice and data capacity
as well as bandwidth applications such as voice over Internet protocol.
No. 502, www.ccsmag.com/freeinfo
Elrick & Lavidge Links E-Commerce To Syndicated Study Of How
America Shops
Aegis Communications Group, Inc. has announced that its marketing research
division, Elrick & Lavidge Marketing Research, has begun the launch of a series of
syndicated surveys entitled “How America Shops.” The reports will feature the
role of e-commerce in both consumer and business purchasing. The first product, E-tailing,
includes a demographic look at shoppers: who they are; what, how and where they buy;
switching patterns among various channels; strengths and weaknesses of each channel for
key products; and trends. The targets of the “How America Shops” research series
are businesses that sell, or are considering selling, products or services online. A
future addition to the series will be the E-Commerce Benefits Monitor, a study examining
the features and benefits sought by consumers shopping online as well as the processes
they use to locate and purchase products on the Internet.
No. 503, www.ccsmag.com/freeinfo
Advanced Contact Solutions Forges Internet Customer Service Systems
Alliance
Advanced Contact Solutions, Inc., an outsource provider of Internet customer
service solutions, has announced the formation of a strategic alliance with Sideware
Systems, Inc. The alliance provides Sideware’s 100 percent pure Java application,
“Dr. Bean Internet Customer Service System,” with a 24-hour, 7 days per week
outsourcing option. The companies have agreed on a framework to cooperatively develop and
test an outsourcing version of Dr. Bean and include a schedule for revenue sharing. The
alliance is intended to enhance Advance Contact Solutions’ ability to support its
clients’ products and services with inbound and outbound e-marketing, help desk,
e-commerce support, interactive customer dialogs, service support, customer care,
collections and order processing.
No. 504, www.ccsmag.com/freeinfo
VServers Announces Addition Of VServer RAQ2 To Web Hosting Services
VServers, a provider of Web hosting and e-commerce tools, has announced that it
will offer the Linux-based VServer RAQ2 to its product offerings using Cobalt Networks'
RaQ2 server appliances. The Cobalt RaQ2 comes pre-configured with the Apache Web server,
and provides tools that allow Perl scripting, Web publishing, e-mail and FTP. As a
dedicated Web hosting solution, the VServer RAQ2 offers users remote administration
capabilities, enabling them to leave the shared-server environment and take full control
over the administration of their Web sites. The VServer RAQ2 is designed for small- to
medium-sized business Web sites that generate a significant amount of traffic and is
equipped with both IP and virtual hosting capabilities. It provides companies with the
ability to concurrently handle more than 140,000 e-mail messages, 50,000 file transfers
and 250,000 Web page requests per day and can host 200 Web sites.
No. 505, www.ccsmag.com/freeinfo
Davox And eGain Seal E-Commerce Partnership Agreement
Davox Corporation, a developer of customer contact solutions, and eGain
Communications Corp., a provider of customer service infrastructure for e-commerce, have
unveiled a strategic agreement to jointly market, sell and integrate eGain’s
real-time Web collaboration and e-mail management solutions with Davox’s customer
contact telephony capabilities. This alliance is intended to enable customer contact
centers to deliver a higher level of customer service by using an integrated solution for
phone, e-mail and live Web interactive capabilities. The eGain Email Management System
(EMS) Web and Collaboration System (WCS) complement Davox’s forthcoming Ensemble
customer contact solution, which integrates inbound/outbound telephony and data and
Web-enabled capabilities for contact centers. Through the partnership, users of
Davox’s Allbound solutions can take advantage of eGain EMS and WCS to handle online
customer inquiries both through live Web collaboration and e-mail in an integrated manner.
No. 506, www.ccsmag.com/freeinfo
CosmoCom Incorporates NetMeeting 3 Into Its CosmoCall Software
CosmoCom Inc., a provider of Internet customer service solutions, has
announced the integration of Microsoft Windows NetMeeting 3 software into its CosmoCall
Software, which integrates customer service with the Internet. CosmoCall was designed to
let Web site owners provide live, real-time customer support, helping businesses
conducting e-commerce maximize online sales while lowering their rates of transaction
abandonment by customers. CosmoCall offers live, one-to-one integrated multimedia customer
service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and
unified messaging in one IP-based system.
No. 507, www.ccsmag.com/freeinfo
Nortel Networks Enhances Its Symposium WebResponse Server
Nortel Networks has announced enhancements to its Symposium WebResponse
Server e-mail response management system. The product is Windows NT-based software that
helps call centers reach more customers by handling all Web-based text inquiries. Release
2.0 helps customers get faster, more efficient help through Proactive Agent Management,
which allows the system to recognize which agents are available and routes phone calls or
electronic inquiries to them, instead of requiring them to look for new messages.
Additionally, the browser-based capability of Release 2.0 enables businesses to leverage
browser-based applications such as thin-client, bandwidth allocation and remote access.
The open integration of the new release with customer integration management systems
enables bi-directional transfer of information between the Symposium WebResponse Server
database and an existing ODBC-compliant database. This enables customers to update their
profiles or retrieve answers to their requests via the Web.
No. 508, www.ccsmag.com/freeinfo
Global Data Industries Develops Web Development Tool
Global Data Industries, a British software developer, has produced a product
that will allow Web developers to publish Web sites for companies and then maintain the
site without investing in high-end technology or possessing advanced computer skills. The
GBIdb is a Windows application that runs on a desktop PC and uses a standard dial-up or
ISDN Internet connection to keep a Web site synchronized with the contents of any
ODBC-compatible data source, such as Microsoft Access or Lotus 1-2-3, by merging the data
with the Web site html. Any Web site text can be amended as long as it is stored in the
database. Changes to online catalogs and price lists can be made quickly without any
requirement for special scripts or software to be running on the Web server.
No. 509, www.ccsmag.com/freeinfo
Firstwave Announces Netgain Customer Interaction Center
Firstwave Technologies, Inc. has launched Netgain Customer Interaction Center
(CIC), a Web-based customer contact system for the call center. Netgain CIC joins Netgain
Enterprise, a suite of Internet-based customer relationship management (CRM) applications
that helps companies leverage the power of the Internet to better understand and meet the
needs of customers and prospects. Netgain CIC integrates with a company’s existing
call center telecommunications and Web infrastructure. Agents in the CIC are more
efficient as their “call” queues may consist of both telephone calls and e-mails
or other Web-based interactions. Customer self-service is a capability of Netgain CIC.
Using the same browser-based interface that call center agents use, a customer can make
online inquiries as well as conduct e-commerce transactions, automatically creating a new
sales channel and therefore lowering the cost of sales.
No. 510, www.ccsmag.com/freeinfo |
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