C@LL CENTER Solutions Fourteenth-Annual
Top 50 Inbound Teleservices Agencies Rankings

Category C

Company Name, Location, Total Number of Call Centers & Web Site

Phone Number & Fax Number

Year Began Tele-
services & Size of Projects Accepted

Type of Calling

Specialization

1998 Ranking

1. Centrobe, An EDS Co.*‡ - Louisville, CO (15)

www.centrobe.com

877-236-8762 303-666-3887

1985 negotiable

b-to-b 34%; b-to-c 66% outbound 12%; inbound 83%; interactive 5%

Manufacturing, Communications, Finance/Insurance

9

2. Teleperformance International* - Paris, France (42)

www.tp-
international.com

+33 1 55 764080 +33 1 48 281105

1978 no minimum

b-to-b 50%; b-to-c 50% outbound 75%; inbound 25%

International Programs, Teleservices/ Outsourcing, TQM

2

3. Atesia S.p.A. - Rome, Italy (2)

www.atesia.it

+39 067 29871 +39 067 2187820

1990 500 hrs. minimum

b-to-b 8%; b-to-c 92% outbound 17%; inbound 81%; interactive 2%

Customer Service, Full Account Management, Promotion

3

4. SITEL Corp.*‡ - Omaha, NE (30)

www.sitel.com

402-963-6810 402-963-3004

1985 800 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 45%; inbound 55%

Insurance, Financial Services, Telecommunications

1

5. TeleTech Holdings, Inc.*‡ - Denver, CO (9)

www.teletech.com

303-894-4000 303-813-4610

1982 1,000 hrs. minimum

b-to-b 35%; b-to-c 65% outbound 15%; inbound 82%; interactive 3%

Telecommunications, Financial Services, Technology

4

6. Excell Global Services, Inc.* - Tempe, AZ (5)

www.excell-
global.com

888-359-6660 602-929-0812

1995 no minimum

b-to-b 10%; b-to-c 90% outbound 6%; inbound 94%

Directory Service

n/a

7. Transcom* ‡- Carmel, IN (12)

www.transcom-
usa.com

317-571-3600 317-571-3685

1994 2,000 hrs./month minimum

b-to-b 25%; b-to-c 75% outbound 77%; inbound 20%; interactive 3%

Telecommunications, Energy, Member Services

6

8. New Work Station Telemarketing Ltda.‡ - Sao Paulo, Brazil (3)

[email protected]

+55 (11) 3676-1110 +55 (11) 3676-1400

1991 120 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 60%; inbound 22%; interactive 18%

Credit Card, Banks, Insurance

5

9. Watts Communications Inc. - Toronto, ON Canada (3)

[email protected]

416-255-8000 416-255-4735

1965 500 hrs. minimum

b-to-b 20%; b-to-c 80% inbound 95%; interactive 5%

Technical Support, Customer Service, Marketing Support

8

10. Convergys Corp. (formerly MATRIXX Marketing)*‡ - Cincinnati, OH (2)

www.convergys.com

800-344-3000 513-458-1315

1988 2,500 hrs. minimum

b-to-b 25%; b-to-c 75% outbound 25%; inbound 68%; interactive 7%

Customer Service/Tech Support, B-to-B Sales, Direct Response

7

11. Call Center Europe A/S* - S�nderborg, Denmark (1)

www.callcenter-
europe.com

+45 74 18 18 18 +45 74 18 18 19

1994 800 hrs./month minimum

b-to-b 10%; b-to-c 90% outbound 10%; inbound 90%

Mail Order Services, Help Desk Support, TV-Spot-Response

n/a

12. Americall de Mexico* - Garza Garcia, Mexico

630-955-9100 630-955-9955

1984 1,000 hrs. minimum

b-to-c 100% outbound 1%; inbound 99%

Insurance, Credit Card, Financial Services

15

13. IDRC (ProMark One, S&P Data Corp.) - Rancho Santa Fe, CA (3)

www.spdata.com

619-759-3300 619-759-3350

1986 1,000 hrs. minimum

b-to-b 25%; b-to-c 75% outbound 79%; inbound 20%; interactive 1%

Financial Services, Telecommunications, Consumer Response

10

14. ICT Group, Inc.* - Langhorne, PA (7)

www.ictgroup.com

215-757-0200 215-757-7877

1983 1,000 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 72%; inbound 27%; interactive 1%

Financial Services, Insurance, Telecommunications

13

15. The Faneuil Group - Boston, MA (3)

617-742-4888 617-742-3666

1984 no minimum

b-to-b 25%; b-to-c 75% outbound 50%; inbound 50%

Telecommunications, Automotive, Financial Services

19

16. SOFTBANK Services Group* - Buffalo, NY (2)

www.sbservices.com

716-871-6400 716-871-6668

1990 no minimum

b-to-b 25%; b-to-c 75% outbound 10%; inbound 90%

Inbound, Technical Support, Outbound

n/a

17. Integrated Messaging* Winnipeg, Canada (1)

800-561-3734 204-786-7718

1989 no minimum

b-to-b 30%; b-to-c 70% outbound 10%; inbound 80%; interactive 10%

DRTV Sales, Order Processing, Customer Service

14

18. MARUSA* (Market USA) - Toronto, ON Canada (4)

847-803-1900 847-803-1825

1987 300 hrs. minimum

b-to-b 15%; b-to-c 85% outbound 80%; inbound 20%

Insurance, Credit Card, Publishing

n/a

19. Gage Marketing Support Services - Minneapolis, MN (6)

www.gage-
teleservices.com

888-333-1515 612-595-5808

1988 250 hrs. minimum

b-to-b 22%; b-to-c 78% outbound 16%; inbound 84%

Customer Service, Order Entry, VRU Applications

n/a

20. Media Express - Montreal, PQ Canada (2)

www.media-
express.com

514-876-8760 514-876-8746

1989 20,000 hrs. minimum

b-to-b 25%; b-to-c 75% outbound 85%; inbound 15%

Telecommunications, Financial Services, Insurance

18

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