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March 2000

HEADLINES

eFusion Launches ASP Services For E-Commerce Companies And ISPs
eFusion Inc. has unveiled an application service provider (ASP) business model for the deployment of a set of market-ready online voice services for e-commerce companies and Internet service providers (ISPs). The company has added a new business model to enable the provision of an array of applications and services on a pay-per-use basis. As an ASP, eFusion aimed to overcome the problems associated with the mainstream deployment of online communication services and plans to place enhanced Internet telephony services within the reach of e-commerce companies and ISPs. The new service model includes eFusion�s Push to Talk (PtT) technology, designed to enable PC users on the Internet to make calls to a standard telephone or to a sales agent without interrupting their Internet session. Internet consumers can browse a Web site, click a Push to Talk button, watch and listen to interactive multimedia while in queue and then be connected directly to an agent. The other element of the new business model is called Suite Adeline Internet Call Assistant, eFusion�s ASP solution for ISPs. It provides subscribers with various call management options and helps service providers remain competitive, differentiate their services, reduce subscriber churn, create an additional revenue stream and attract new customers. Suite Adeline was designed to add value for consumers with just one phone line and who spend time on the Internet: dial-up customers, telecommuters and SOHO (small office/home office) workers. Users can monitor and manage their communications from the PC without incurring the added expense of a second phone line.
No. 500, www.ccsmag.com/freeinfo

eShare Announces Expressions 4.1
eShare Technologies, a provider of unified Web and telephony customer communication solutions, has announced the release of Expressions Interaction Suite 4.1. Expressions is a real-time chat and threaded discussion solution that helps enable users to build an online community by offering virtual meetings, live training, moderated events and social chat. Enhancements to version 4.1 include integration with Verity search technology, which helps provide users with the ability to initiate more accurate message board searches using multiple search criteria; Microsoft IIS integration, which enables site developers to integrate Expressions to take advantage of the enhanced features of IIS, such as improved security, scalability and dynamic Web site traffic analysis; and better diagnostic logging and querying tools, which allow an administrator to enable multiple server activity logging options, allowing for more comprehensive diagnosis of the server.
No. 501, www.ccsmag.com/freeinfo

eFORCE Partners With Intraware For E-Business Consulting
eFORCE, an electronic business solutions integrator, has announced that it has joined the Intraware Solution Provider Network (ISPN), an online network of Internet consulting firms that provide Intraware customers with a single source for locating and selecting customized e-business consulting services. The partnership aims to help both companies provide their mutual customers with a complete e-commerce solution from software research, evaluation, procurement and maintenance to software and solution implementation. Intraware positions itself as an IT e-marketplace for Web-based software and services. Members of the ISPN undergo evaluation of their delivery capability, market coverage, vertical and functional expertise and methodology robustness.
No. 502, www.ccsmag.com/freeinfo

Intellectronix Announces New Web Portal Management Tool
Intellectronix LLC, an Internet software startup company, has announced it has released a new Web content management system called URL Portfolio Manager. URL Portfolio Manager (UPM) helps collect, index, search, sort, distribute and manage large databases or portfolios of uniform resource locators (URLs). One of UPM�s major applications is the creation and management of large-scale Web directories and product catalogs. UPM is aimed at e-businesses such as business-to-business or consumer Web portals, large companies, government agencies, schools and small businesses. The product may also be used by individual users such as Webmasters, researches, analysts, information brokers, database developers, students, independent contractors, data managers and other general users who manage industrial quantities of URLs and Web content.
No. 503, www.ccsmag.com/freeinfo�54

Peregrine Systems Announces Technology Alliance With Keynote
Peregrine Systems, Inc., a provider of infrastructure management software and solutions, and Keynote, a provider of Internet performance measure- ment, diagnostic and consulting services, have announced a strategic alliance to deliver enterprise solutions that integrate Keynote�s Perspective service with Peregrine Systems ServiceCenter consolidated service desk suite of applications. As a Peregrine Systems Technology Connections Alliance partner, Keynote will measure end user experiences on e-commerce sites to assist e-commerce companies in solving the problem of loss of business due to poor response times. According to independent research, consumers will abandon e-commerce Web sites that fail to respond in eight seconds. This drop-off rate can lead to economic repercussions for e-commerce companies that do not monitor Web performance or have the proper tools for quickly identifying problems and implementing controlled solutions. Keynote Perspective was designed to provide continuous measurement of e-commerce Web sites to detect, locate and provide near real-time analysis of problems the moment they occur. These alerts automatically generate a ServiceCenter problem ticket, helping enable personnel to isolate and correct anything from a minor timeout to a major slowdown and increase the reliability of e-business and IT infrastructure.
No. 504, www.ccsmag.com/freeinfo�

PanaSite Software Introduces Web Site Content Management Software Product
PanaSite Software, Inc. has announced its newest Web site content management software product, PanaSite Enterprise. PanaSite Enterprise was designed to help build relationships and achieve efficiencies by linking an organization�s online business with its customers, suppliers and distributors using a simple process to keep information current. The product helps enable multiple contributors across an organization to define, create, manage and publish Web site content via controlled processes, then share that content with everyone in the chain of communication. It simplifies Web site management first by separating content from design and organizing information into content data types that can be used to publish to any page on a Web site. It then allows administrators freedom to define the content data types to suit the needs of the organization and the types of information being presented. Enterprise sends e-mail to content contributors requesting updates; contributors click on their update items and enter new content or modifications via a customized template. The modified content is then inserted automatically into the appropriate Web pages, where the contributor can preview them in real-time. When the contributor finalizes and submits the new content, e-mail is automatically generated to initiate the management approval process.
No. 505, www.ccsmag.com/freeinfo

Online Retailers Find Bad Service More Damaging To Dot Coms Than Brick-And-Mortars
E-tailers who fail to create a positive customer service experience face double the risk of permanently driving away business when compared with their brick-and-mortar counterparts, according to new research from Synchrony Communications, a provider of Web-based CRM solutions for e-business. Based on data from the 1999 holiday shopping season, the study, commissioned by Synchrony and conducted by Service Industry Research System (SIRS), found 24 percent of Web shoppers stated that they would never again shop sites where they encountered their worst experience. By comparison, only 12 percent of consumers were permanently driven from brick-and-mortar retailers by similar experiences. Nearly half of respondents said they would probably not or definitely never shop again at the site of their worst online experience. Among survey results, 62 percent of shoppers said that customer service quality has �a lot� of influence on which sites they shop. Ease of navigating a merchant�s Web site and the timely delivery of purchases were cited as the two most weighing factors in consumers� favorable or unfavorable views of the e-tailers.
No. 507, www.ccsmag.com/freeinfo

Accesspoint Introduces Universal Shopping System
Accesspoint Corporation, a manufacturer of e-commerce transaction solutions, has announced the release of its Universal Shopping System. The free solution integrates with Accesspoint�s Transaction Manager service and was designed to allow companies to quickly and easily embed shopping and transaction proc-essing technologies into their Web sites. The product aims to allow sites that function as only electronic brochures to be upgraded into fully functional interactive e-commerce sites, without the need to change the look of the existing Web site or hire a new Web developer, host or ISP. Companies using the program enter their product information into the system once and the program then automatically generates all of the necessary code for that product�s inclusion throughout the company�s site, or even on multiple sites. Accesspoint will also supply customers with a full compliment of transaction processing services ranging from merchant accounts to online transaction solutions, which will help enable businesses to accept virtually all forms of non-cash payment from their clients, including all major credit cards, ATM/debit cards, checks and Level-III business-to-business.
No. 508, www.ccsmag.com/freeinfo

GartnerGroup Forecasts B2B E-Commerce To Reach $7.29 Trillion In 2004
Business-to-business (B2B) e-commerce will grow at aggressive rates through 2004, according to a new report issued by business technology advisor firm GartnerGroup, Inc. The worldwide B2B market is forecast to grow from $145 billion in 1999 to $7.29 trillion in 2004. By 2004, GartnerGroup estimates that the B2B e-commerce will represent 7 percent of the forecasted $105 trillion total global sales transactions. The catalyst for B2B e-commerce is thought to be �e-market maker� activity. E-market makers are projected to facilitate $2.71 trillion e-commerce sales transactions in 2004, representing 37 percent of the overall B2B market, and 2.6 percent of forecasted worldwide sales transactions. An e-market maker is an organization that develops a B2B, Internet-based e-marketplace of buyers and sellers within a particular industry, geographic region or affinity group. GartnerGroup analysts said e-market makers will have a critical but subtle impact on transactions that flow through brick and mortars� sell-side initiatives. These sell-side initiatives are defined as including Extranets, B2B Web storefronts, EDI and flat file transfer over the Internet, and related e-commerce activity allowing a seller to leverage the IP network as a channel to its buyers. The worldwide B2B market is poised for explosive growth as the market is projected to reach $403 billion in 2000 followed by $953 billion in 2001. In 2002, the market will increase to $2.18 trillion, and at the end of 2003 worldwide B2B revenue is forecast to reach $3.95 trillion.
No. 509, www.ccsmag.com/freeinfo







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