March 2000

Communications Solutions� EXPO Preview

If you have been overwhelmed with work in your call center and haven�t attended a TMC Expo in a while, you are in for quite a surprise at how much things have changed. Communications Solutions� EXPO Spring 2000, this April 26-28 in the Washington Convention Center in Washington, D.C., will bring you up-to-date on the latest in call center, CRM, Internet telephony, e-commerce and other communications solutions technologies and services that can increase the efficiencies of your call center and help generate bigger profits for your company.

With the value of customer relationship management and the need for the human touch in e-commerce dawning on management minds, the call center has assumed an unprecedented role in business operations. In case you haven�t noticed, the Web is moving into the call center. As more and more people go online, there are more and more questions to be answered and more products and services to be sold, and your call center agents will need to be there for your customers, if not on the phone, then answering e-mail or text chat. At Communications Solutions� EXPO, you will find vendors that can provide you with the solutions that can be tailored to meet your ever-growing needs.

If you need to upgrade your basic or next-generation call center contact solutions, such as CRM, e-commerce, Web/call center integration, PBX, predictive dialing, ACD or e-mail management, stop by the booths of Altitude, Apropos, Artisoft, Aspect, Brightware, Buffalo International, CellIT, CenterForce, Cincom Systems, Cisco Systems, Concannon Technologies, Data-Tel Info Solutions, Database Systems, Davox, Digisoft Computers, e-Voice Communications, eGain, EIS International, eOn Communications, eShare, ESI, Genesys, IEX, Interactive Intelligence, InterVoice-Brite, KnowIT, MicroAutomation, Microlog, Mustang.com, Noble Systems, Nortel Networks, POINT Information Systems, Quintus, Rockwell Electronic Commerce, Samsung Tele-comunications, SunDial Technologies, TelAthena Systems, TeleDirect Inter-national, Unisys or Vocalcom.
For CTI, network infrastructure, network telephony, systems integration, enhanced services and testing solutions, you need look no further than 3Com, Aculab USA, Amtelco, Concannon Technologies, Cothern Computer Group, Dynamics, Envox, EXACOM, Hammer Technologies, Merlot Communications, Microsoft, Nortel Networks, Nx Networks, Periphonics, Phoenix Global Networks, Praxon, Seagull Software, Shelcad Communications, Softel Telecom, Tapestry Integration Specialists, Tundo or VoCAL Technologies.

If your business is growing so fast that you are looking for a new site to open another call center, you should stop by to see Acxiom/DataQuick, the City of Clovis, California, netp@rk Tampa Bay or New Mexico Business Quarter. While you are at the Acxiom booth, be sure to ask about their database services. And if you open a new call center or upgrade your current one, then you will need the headsets, readerboards and furniture Andrea Electronics, CenterCore, Info-Vision, Spectrum Communications, SYMON Commuciations and Wuttke Associates will be exhibiting. Plus, opening or expanding your call center can also create a need for help with training, human resources, consulting or financing, so be sure to stop and see ALeSys, C. Associates, Excell Consulting Services and First Sierra Financial.

Perhaps you have decided not to take on all of your teleservices or customer support challenges in-house and are looking for an outsourcing partner, then be sure to see J4/NTS Marketing, LivePerson, Millennium Teleservices, The Product Line, Protocol Communi-cations, SR Telepeformance or Syntellect.

If you need monitoring, workforce management or management resources solutions, then Centergistic Solutions, Dictaphone, Eyretel, Funk Software, IEX, Interactive Software, Mercom Systems, MIND, Racal Recorders and Witness Systems will be there to help you.

Connex International, Figment Technologies, Sound Advantage, SpeechWorks International and Unisys can provide you with voice recognition, integrated messaging and teleconferencing products.

To ensure you keep your call center up and running, APC, Carlo Gavazzi, Crystal Group, I-Bus and ITOX can provide you with power control and industrial computers.

Communications Solutions� EXPO will be a showcase for the latest business communications technologies including VoIP, wireless, integrated access devices, remote access and mobile communications from vendors that include 4th Peripheral Technolo-gies, AudioCodes, Cirilium, CyberFone, e-tel, Fastcomm Communications, Inter-Tel, MCK Communications, Natural MicroSystems, Quicknet Technologies, Targus Information, TEK Digitel, VIVE Synergies and Wind River.

As you have seen, the Communications Solutions� EXPO exhibit hall will have vendors that can provide everything you could possibly need to face the challenges of transforming your call center into the driving force that will power your business� future profitability.