Ribbon Simplifies and Accelerates Service Providers' Support for Zoom Phone

By Greg Tavarez May 31, 2023

Zoom Phone (News - Alert), as just about everyone is aware of, is a significant player with its cloud-based phone system. However, offering telecom services to Zoom Phone customers comes with its fair share of difficulties.

Traditionally, building a robust infrastructure to handle voice calls, messaging and other communication features is an intricate task. The establishment and maintenance of a network of servers, data centers and interconnections with various telecom providers require substantial resources and expertise. Also, there is the compliance process with regulations and legal requirements and ensuring interoperability with existing telecommunication systems and networks.

Traditionally, those challenges made it to where it took months for service providers to engage with Zoom Phone customers.

Well, that is about to change, thanks to Ribbon Communications.

The global provider of real-time communications technology and IP optical networking solutions (to many service providers, enterprises and critical infrastructure operators to modernize and protect their networks) has announced an extension to its Ribbon Connect portfolio, Ribbon Connect for Zoom.

The Ribbon Connect portfolio empowers service providers to accelerate their integration with numerous cloud UC providers. Leveraging Ribbon's pre-assembled API integrations, sales automation, streamlined connectivity and administration tools via a user-friendly portal, service providers swiftly navigate the integration process.

Taking that portfolio to the next level, Ribbon Connect for Zoom, a SaaS (News - Alert)-based solution designed for multi-tenancy, empowers service providers to deliver telecom services to Zoom Phone deployments worldwide through the Zoom Phone Provider Exchange. As a Provider Exchange Accelerator Partner, Ribbon offers a comprehensive solution that provides pre-built integration services, connectivity paths and streamlined workflows for seamless integration with the Zoom Phone Provider Exchange.

By leveraging this solution, service providers expedite their Zoom Phone integration, reducing the IT team's workload for custom integration. Simultaneously, the user-friendly web interface of the Zoom Phone Provider Exchange enables customers to effortlessly search for and select certified telecom providers in their respective regions, ensuring a smooth and efficient process.

"Designed to help mitigate common IT and billing integration issues, and enhanced with sales enablement tools, this elegant solution facilitates new revenue sources for service providers by allowing them to offer telecom services to a broad range of UC platforms," said Sam Bucci, EVP and Chief Operating Officer at Ribbon.

Edited by Alex Passett
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