Today, as more businesses adopt digital transformation strategies, the need for CPaaS solutions and APIs continues to rise. Their ability to enable streamlined communication and collaboration processes also enhance customer experiences, and ultimately drive revenue growth.
Nylas, a communication platform that provides developers with universal access to email, calendar, and contacts providers through a single API integration, has seen this uptick occurring in its own business.
The company recently announced record usage and user growth over just the last year. With a 1000% year-over-year increase in the total number of inboxes, calendars, and contact lists using Nylas APIs, it now has over 250,000 developers in 40 countries building integrations and features with Nylas. This represents a 150% increase from the previous year.
The company also announced that scalability was up as it processed 950% more data between Black Friday and Cyber Monday (News - Alert). With the information, customers can make use of real-time, first-party data and securely curate and build modern features, applications, and experiences for their customers.
CPaaS solutions provide businesses with a cloud-based platform to embed real-time communication features such as voice, messaging, and video into their applications without needing to build them from scratch. This not only reduces development time but also enhances the user experience. APIs facilitate the integration of different applications and services to work seamlessly together so businesses can improve their communication channels.
What’s especially notable about this uptick is that it’s happening even despite current market volatility. Businesses are still picking up their investments in these technologies.
The State of API Report from Postman found 89% respondents expect their investments in APIs to increase or stay the same over the next 12 months, and the global CPaaS market is projected to reach $45.3 billion by 2027 - from $12.5 billion in 2022.
“We’re currently seeing businesses of all sizes and across all industries and geographies striving for speed, efficiency, and predictability. In order to accomplish these goals, leaders are increasingly turning to developers and their technical teams in order to build innovative and secure solutions and workflows that can maximize output for both end users as well as internal teams,” said Gleb Polyakov, Co-Founder & CEO, Nylas. “Nylas is uniquely positioned to help both developers and enterprises with these challenges and as a result has been able to see record usage and adoption growth rates. It is incredibly exciting to see more and more developers around the world making our APIs a critical part of their toolkit.
Edited by Greg Tavarez