HoduSoft is a unified communications provider reshaping how businesses connect through its comprehensive product suite, offering a VoIP service software to facilitate communication for businesses of all sizes.
Two of its flagship software products in its product suite are HoduPBX and HoduCC.
HoduPBX is a business telephony system that has features to help organizations connect and collaborate securely across their offices worldwide. HoduPBX is crafted for meeting the needs of every business, whether single tenant or multi-tenant users. The software can be customized to ingrain what an organization wants from its IP PBX (News - Alert).
HoduPBX supports 1,000-plus concurrent calls, 10,000-plus extensions, a user-friendly UI/UX, third-party integration and product customization.
Other features include multi-lingual, multi-currency, voice logging, video call, real-time analytics, voicemail, caller ID blocking, call forwarding, click to call, call return, whisper, spy and automatic call distribution features.
I spoke HoduSoft Co-founder Kartik Khambhati at ITEXPO (News - Alert) 2022 in Florida. He explained that organizations using HoduPBX can improve employee productivity and efficiency with the new-age business phone system and become a catalyst for growth while making a lasting impression with effective business communication.
HoduCC is a complete omnichannel contact center software that is featuring next-generation technologies for personalized online and offline customer journeys. The contact center software is a solution that will help achieve customer service excellence within the omnichannel journey. HoduCC, an intelligent, secure and agile solution, delivered on the cloud or on-premise, is suitable for companies of all sizes.
Features for the contact center software, along with smart multi-tenant IVR and real-time analytics, include:
- Predictive dialer: a tool for businesses with high call volumes.
- Skill-based routing: customer engagement with the organization to the next level
- Automatic call distribution: Helps to distribute calls among available agents using specific strategies.
Work-from-home features of the contact center software include a remote agent, call forwarding to mobile, call bridging to connect agents and customers, call recording and high security.
With HoduCC, customers will be granted new opportunities with the scalable software, and service providers will be able to make a difference by enabling new-age solutions.
Edited by
Erik Linask
