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Delivery experience more important to online shoppers than loyalty perks or flexible payment, says new nShift report
LONDON, May 22, 2024 /PRNewswire/ -- Online retailers wishing to attract new customers and keep people coming back for more, should prioritize the delivery experience. This is the conclusion of a new Retail Week and nShift report. It finds that offering a choice of delivery options matters more to new ecommerce customers than loyalty schemes, perks, and flexible payment options. According to a new Retail Week report, sponsored by nShift, the delivery and experience management (DMXM) provider, the delivery experience has the power to increase conversions and help retailers out-perform competitors. While less than half of returning customers view BNPL options as vital, some 70% confirmed that delivery choice was critical. "Shopper Unlocked: inside the mind of 1,000 consumers" found that:
"Effective delivery management ensures retailers have connections to all the carriers they need to offer customers personalized delivery options. This includes next-day, zero-emissions, lockers, and more. It also enables warehouse teams to handle greater volumes of orders. An outstanding customer experience joins the dots from the checkout to the customer's doorstep and on to buying again. It should be easy and intuitive for customers, while yielding insights and intelligence to help retailers run a tighter business." nShift is the world's leading provider of delivery & experience Management (DMXM) solutions. DMXM combines the core aspects of delivery management, such as label printing and multi-carrier booking capability with customer-facing applications. It turns shipping and deliveries into a customer experience which surprises and delights shoppers, while reducing costs and unlocking efficiencies across warehouses and delivery teams. DMXM with nShift enables retailers to:
Read the new Retail Week report, sponsored by nShift - Shopper Unlocked: inside the mind of 1,000 consumers. About nShift nShift's delivery & experience management platform drives ecommerce success. Grow beyond limits with constant innovation and the world's largest carrier network. Build customer loyalty with end-to-end tools that enhance experience. Unify data into usable insight that connects and optimizes processes. With nShift, make delivery the essential link between your brand and your customers. nShift. Worry less. Ship smarter. www.nshift.com Logo: https://mma.prnewswire.com/media/1782566/nShift_Logo.jpg View original content:https://www.prnewswire.co.uk/news-releases/delivery-experience-more-important-to-online-shoppers-than-loyalty-perks-or-flexible-payment-says-new-nshift-report-302152600.html |