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G2 Declares unitQ "High Performer" In Customer "Feedback Analytics" Space"High Performer" status is given to products that have high user satisfaction scores compared to others in same space BURLINGAME, Calif., May 7, 2024 /PRNewswire/ -- unitQ, the leading AI platform empowering organizations to take a user-centric, real-time data-driven approach to craft high quality products, services and experiences, announced today unitQ has been recognized as a "High Performer" by G2 in the "Feedback Analytics" category for Spring of 2024. "A great tool for analyzing customer feedback across platforms." This is the fifth time unitQ has been named a "High Performer" by the G2 trusted software marketplace and the third time for 2024. What is G2? "unitQ's 'High Performer' distinction by G2 goes beyond mere recognition — it mirrors our team's unwavering commitment and the confidence our customers have placed in our user feedback analytics platform," said Christian Wiklund, CEO of unitQ. "From the outset, unitQ's goal has been to forge a connection between organizations and their user base through the power of real-time user feedback analytics." Significance of G2 High Performer Status The "High Performer" status is given to products that have high user satisfaction scores compared to other products in the same category. It's an affirmation that unitQ doesn't just deliver, but excels in meeting our customers' expectations. In Our Customers' Own Words
G2 reviewers of unitQ noted the "ease of doing business" with unitQ and said they were happy with the "quality of support" as well as unitQ's "ease of use." Best of all, nearly every reviewer said they'd recommend unitQ to other organizations. Ongoing Innovations Bolster unitQ Artificial Intelligence Among them, they include:
Becoming a user-centric organization requires a deep and personal understanding of the people using today's products and services. Powered by machine learning and AI, unitQ captures user feedback in more than 100 languages from all sources — including Amazon, the Apple App Store, Discord, Google Play Store, Reddit, Twitter, TikTok, Facebook, Instagram, YouTube, support tickets, surveys and more. In addition to parsing user feedback in real time for unitQ customers to help them inform their decision-making along every touchpoint of the customer journey — unitQ also integrates with productivity tools such as Jira, PagerDuty, Slack, Microsoft Teams and Zendesk to alert organizations about key customer issues in any language, location or platform. Why Customer Feedback Matters At unitQ, we believe in the power of real-time feedback. It offers insights that can make or break a product's success. Recognizing patterns, addressing concerns and leveraging positive and negative feedback are all integral parts of a product's lifecycle. About unitQ Our AI centralizes feedback from all feedback sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Customer-centric companies like Spotify, Bumble, Pinterest and HelloFresh rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty. Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today! The company is headquartered in Burlingame, Calif. Please visit www.unitq.com for more information. Follow unitQ on LinkedIn and X. To learn more, contact David Kravets from unitQ at [email protected]. View original content to download multimedia:https://www.prnewswire.com/news-releases/g2-declares-unitq-high-performer-in-customer-feedback-analytics-space-302137488.html SOURCE unitQ |