TMCnet News
ControlUp Humanizes the Digital Employee Experience with Enhancements to ControlUp Edge DXEnhanced employee dashboards look beyond performance metrics to elevate employee engagement and improve how IT organizations measure operational excellence SAN FRANCISCO, April 24, 2024 /PRNewswire/ -- ControlUp, at the forefront of Digital Employee Experience (DEX) management, today announced enhancements to ControlUp Edge DX, the solution that reduces IT support costs for physical desktops by identifying, resolving, and preventing problems that device management software can't. For organizations seeking to elevate operational excellence and improve employee engagement, Edge DX now features advanced employee dashboards and scoring, employee sentiment enhancements, and a GenAI-powered chatbot to democratize the remediation process for intuitive issue resolution by IT staff at any level. "Today's IT leaders need to be able to get off of the 'break-fix treadmill' so they can focus on the strategic, mission-critical initiatives that deliver greater business value," said Simon Townsend, Field CTO, ControlUp. "They also need to be able to look beyond device performance metrics to truly see employee sentiment and engagement data to humanize the computing experience. With enhancements to ControlUp Edge DX, we are not only reducing the mean-time-to-resolution, but we are also giving IT the unified workflow optimization they need to make IT more human-centric, autonomous, and proactive. The result is an elevated DEX that puts people first." Employee engagement has proven to be directly correlated to the value employees experience with their workplace technology. Accordin to Forrester's Future of Work Survey, 2023[1], "…workers are much more likely to be engaged when they have the information, tools, and technology needed to do their jobs. Highly engaged employees are twice as likely to agree that they can easily access the information they need to do their job and report having the correct technology than workers with low engagement. They're also twice as likely to report being satisfied when their collaboration tools are effective, and feel supported by their service desk." With the latest iteration of ControlUp Edge DX, released earlier this month, ControlUp is empowering strategic IT organizations in four key areas:
Availability About ControlUp 1 Forrester, Digital Employee Experience (DEX) Makes Engagement Likely, David Brodeur-Johnson, Tyler Castro with James McQuivey, PhD, Demi Starks, January 9, 2024. View original content to download multimedia:https://www.prnewswire.com/news-releases/controlup-humanizes-the-digital-employee-experience-with-enhancements-to-controlup-edge-dx-302126032.html SOURCE ControlUp |