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PerfectServe Earns Analyst Kudos, Sees Double-Digit Growth and Stellar Customer Retention Rate in 2023Unite platform drives momentum as more organizations look to PerfectServe as a strategic, multi-solution partner for communication and workforce management KNOXVILLE, Tenn., March 26, 2024 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced a range of milestones that mark 2023 as the company's most successful year to date, including awards and recognition from trusted industry analysts, 10% revenue growth, and a 107% enterprise net customer retention rate. Revenue Up 10% Year Over Year as the Company Welcomes 400 New Customer Logos As PerfectServe continues to build momentum around its Unite platform, which merges advanced scheduling, care team communication, call center, and patient & family engagement capabilities, industry technology analysts have taken notice:
Rising awareness of PerfectServe's efforts to build innovative solutions that support real-time care delivery and better workforce optimization led to nearly 400 new customer logos and 10% year-over-year revenue growth in 2023. The Unite platform's ability to support organizations seeking to reduce their vendor footprint led to 10 enterprise multi-solution deals featuring either net new or existing customers who opted to expand their PerfectServe instance by deploying additional Unite solutions. By the end of the year, most of the company's largest customers were using multiple PerfectServe solutions at scale. With significant investment in its new Operator Console solution, PerfectServe used this offering to cement four new enterprise relationships in 2023, three of which came in the fourth quarter alone. Due largely to its flexible cloud-based orientation, tight integration with the larger PerfectServe communication and scheduling ecosystem, and user-friendly design, Operator Console is a market differentiator and a topic of growing interest, both with prospects and existing PerfectServe customers. Customer retention was another high point for PerfectServe, as the company's enterprise net retention rate came in at 107%. This strong customer loyalty validates clinical communication and physician scheduling reports published by KLAS in 2023, both of which made frequent mention of PerfectServe's proactive customer service and ability to execute effective, closely tailored technology implementations. Behind the scenes, PerfectServe also ramped up interoperability and infrastructure efforts to ensure its solutions continue to scale with the size, scope, and workflow complexity of all customer deployments. In 2023, PerfectServe's integration operations team developed close to 20 new integrations, pushing its total catalog of supported integrations over 250. Accounting for all solutions, PerfectServe facilitated the exchange of 160 million messages across 58 million conversations while managing schedules with more than three million shift hours per month on average. To learn more, visit PerfectServe.com. About PerfectServe PerfectServe Contact: View original content to download multimedia:https://www.prnewswire.com/news-releases/perfectserve-earns-analyst-kudos-sees-double-digit-growth-and-stellar-customer-retention-rate-in-2023-302098720.html SOURCE PerfectServe, Inc. |