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C1 Enables Organizations to Unlock New Possibilities for Efficiency and Innovation Through Automation with GenAIDeveloped in-house by C1, a Global Technology Solution Provider, C1 Elly™ provides vendor-neutral path to accessing company-wide data and automating interactions across organizations BLOOMINGTON, Minn, March 14, 2024 /PRNewswire/ -- C1, the global technology solution provider elevating connected human experiences, today announced the launch of C1 Elly™, a groundbreaking vendor-agnostic, GenAI-powered assistant that enables organizations to take advantage of all data across all of a company's applications, including voice and digital data that has historically been siloed in CRM, ERP, and ITSM systems. C1 Elly monitors the quality and accuracy of person-to-technology interactions in real time using its exclusive Human Experience Quality Index (HXQi) to ensure an ever-increasing level of answer quality, efficiency, and innovation. Businesses and governments of all sizes and across all industries are reporting they are struggling to effectively deliver AI-based capabilities that deliver business value. Reasons include integration complexity, data quality challenges, and skill and resource limitations. This led C1's Artificial Intelligence Center of Excellence to develop C1 Elly, which enables customers to successfully take advantage of the power of GenAI to launch automation initiatives across the organization. This includes finance, marketing and sales, HR, IT and contact center, streamlining operations, reducing overhead, and significantly improving service delivery. "AI is the most disruptive technology since the birth of the Internet. It promises to change how we interact with data and applications, bringing productivity to new heights. The challenge for users is that each application vendor has its own flavor of AI, creating silos of experiences and insights. If this trend continues, workers will be buried under the weight of AI assistants obviating any benefit derived from it," said Zeus Kerravala, CEO of ZK Research. "C1 Elly is the first cross-platform AI tool that creates a single experience that spans all of a business's applications and data. This brings the benefits of AI without the complexity created by forcing workers to use multiple systems." "Since deploying C1 Elly, we've achieved authentication rates up to 80% and IVA containment rates for the payment app reaching 76% so far in 2024," said Bethany Cross, AVP, Customer Success, Wellabe. "These results demonstrate and validate what's possible. Working with the C1 team has ensured we're able to realize the potential of those possibilities." Unlocking new possibilities for efficiency and innovation through automation C1's experience and work with customers has identified that AI implementations are successful only when all the following are accomplished:
Based on this learning, the C1 approach includes:
C1 Elly advances Intelligent Virtual Assistant (IVA) technology by providing a seamless single-provider experience. With over 200 pre-built integrations, the addition of AI into business operations is simplified and C1 Elly can quickly access data in systems across the enterprise. Putting C1 Elly to work
Key C1 Elly capabilities and features:
"Listening to and working with customers and understanding their integration, data quality, and resource challenges, we've been able to develop a generative AI-based intelligent assistant that taps into all the data across an enterprise, efficiently and securely," said Mark Langanki, Chief Technology Officer, C1. "Then applying C1's Human Experience Quality Index monitoring that constantly evaluates the quality of C1 Elly's responses, assures companies their responses are accurate, hallucinations are avoided, and C1 Elly effectively represents their brand experience." Resources About C1 For further information, press only: View original content to download multimedia:https://www.prnewswire.com/news-releases/c1-enables-organizations-to-unlock-new-possibilities-for-efficiency-and-innovation-through-automation-with-genai-302088851.html SOURCE C1 |