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State-Based Health Exchanges Achieve Unprecedented Enrollment, Providing Access to Health Insurance for MillionsRecord-breaking open enrollment period showcases the success of state-based exchanges and highlights increased accessibility to comprehensive health coverage for individuals and families. MOUNTAIN VIEW, Calif., Feb. 7, 2024 /PRNewswire/ -- GetInsured, the leading provider of state-based health insurance exchange (SBE) technology platforms and associated consumer assistance centers, is celebrating the success of state clients during the record-breaking open enrollment period for plan year 2024. More than 21 million people enrolled for coverage, making it the third year in a row that Affordable Care Act (ACA) enrollment hit record levels. The surge in enrollments is, in part, a ripple effect of policy adjustments that culminated in 2023. Medicaid's continuous enrollment, enacted during the COVID-19 pandemic, came to end, and millions of Americans were disenrolled. But, due to the extension of enhanced tax credits from the American Rescue Plan Act (ARPA) those who lost Medicaid coverage had the opportunity to find affordable coverage on the exchanges. The resolution of the "family glitch" last year also expanded federal subsidies to millions of family members, particularly those from lower-income backgrounds. "Our partnership with GetInsured, which began in 2014, has played a crucial role in the enrollment and eligibility process for our consumers. The move to real-time eligibility in 2022 simplified the process even further, which is evidenced by our 61% enrollment growth since the integration. This open enrollment period alone saw a 31% enrollment increase," said Pat Kelly, Executive Director of Your Health Idaho. "The collaboration has not only improved the accessibility of comprehensive coverage for Idahoans but has also contributed to the overall wellbeing of thousands of residents, a statistic that is in many ways immeasurable." As a result of these policy changes, as well as each state's marketing and outreach efforts, each of GetInsured's client states announced an increase in enrollment over the previous year.
The increased enrollment volume was also seen in the GetInsured Consumer Assistance Center, which plays a critical role in helping consumers. The team fielded 560,000 calls this open enrollment period, which is a more than 15% increase in call volume over last year for existing state call centers. Despite the higher call volumes, average wait times stayed below 30 seconds and the overall consumer satisfaction rating for the open enrollment period was 94%. As policy changes continue to shape the landscape of health care, our platform and consumer assistance center team will adapt to meet the evolving needs of both states and individuals. About GetInsured GetInsured is a leading technology provider for state-based health insurance exchanges, offering an ACA-compliant cloud-based SaaS technology platform and integrated consumer assistance center operations. Our platform empowers states to run their exchanges efficiently, achieve cost savings, and have greater autonomy over their insurance markets, contributing to broader health reform goals. With a trusted track record, GetInsured serves as a technology partner for states such as Georgia, Pennsylvania, New Jersey, Nevada, Virginia, Minnesota, Idaho, and Washington, delivering exceptional service and seamless interactions for agents, brokers, assisters, and consumers alike. Press Contact View original content to download multimedia:https://www.prnewswire.com/news-releases/state-based-health-exchanges-achieve-unprecedented-enrollment-providing-access-to-health-insurance-for-millions-302054975.html SOURCE GETINSURED |