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TNS Enterprise Branded Calling Receives 2023 CUSTOMER Contact Center Analytics Product of the Year AwardTransaction Network Services (TNS) has announced that TMC, a global, integrated media company, has named TNS Enterprise Branded Calling as a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner. TNS Enterprise Branded Calling can help improve enterprises' contact center metrics and the customer experience as unwanted robocalls continue to erode trust in voice calling. The technology enables businesses with large contact center operations to present rich information on the call recipient's incoming call screen, such as the business name and logo, so customers have a better sense of who is calling and are more willing to engage with the call. "The award is a testament to how businesses across a myriad of industries use TNS Enterprise Branded Calling as the foundation for their outbound customer engagement strategy," said Jim Tyrrell, Vice President of Enterprise Product Management for TNS Communications Market. "Contact centers can leverage our branded calling solution - in conjunction with TNS Enterprise Authentication and Spoof Protection - to help drive increased customer engagement, as well as protect their brand and customers from the negative impact of robocall scammers and spoofers." The 2023 CUSTOMER Contact Center Analytics Product of the Year Award recognizes vendors that demonstrate how their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty and thrive in an increasingly competitive marketplace. Enterprise Branded Calling uses analytics to increase contact center call answer rates and engagement levels, enhance call durations, and improve conversion rates, thereby addressing gaps in traditional contact-centric metrics and creating better business outcomes. "On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TNS with a 2023 Contact Center Analytics Product of the Yea Award," said Rich Tehrani, CEO, TMC. "TNS Enterprise Branded Calling is a testament to the company's dedication to redefining excellence in customer service, making TNS a trusted partner for companies seeking to deliver exceptional customer experiences while using analytics tools to optimize their operations." TNS has been recognized by TMC on other occasions as well. TNS Enterprise Branded Calling won TMC's 2023 CUSTOMER Product of the Year and the TMC 2022 Pandemic Tech Innovation Award. For learn more about TNS Enterprise Branded Calling, visit tnsi.com/enterprise-branded-calling/. About TNS: TNS, a market leader in call analytics and robocall mitigation, provides an end-to-end ecosystem for protecting and restoring trust in voice. TNS addresses the full needs of wireless and wireline operators globally with TNS Call Guardian® the industry-leading call analytics solution that protects subscribers from high risk and nuisance robocalls. In addition, its Enterprise Branded Calling solution is the core component of its Identity Analytics Suite that is taking the next step in enriching consumer engagement, making voice calling an integral part of an omnichannel customer experience program. TNS analyzes over one billion call events across more than 500 operators every single day, enabling carriers to identify more unwanted robocalls. For additional information visit: https://tnsi.com/resource-center/communications/. About TMC's CUSTOMER Magazine: TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information. About TMC: Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets. To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240123572708/en/ |
