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Communication Software Market to Reach $2.6 Billion, Globally, by 2031 at 10.3% CAGR: Allied Market Research
[May 25, 2023]

Communication Software Market to Reach $2.6 Billion, Globally, by 2031 at 10.3% CAGR: Allied Market Research

PORTLAND, Ore., May 25, 2023 /PRNewswire/ -- The growing need for remote work and the use of digital communication channels like email, messaging apps, video conferencing, and social media have increased the need for unified communication and collaboration solutions in recent years. The rising demand for remote communication services from businesses is driving the growth of the global communication software market. 


Allied Market Research published a report, titled, "Communication Software Market by Deployment Model (Cloud and On-Premises), Enterprise Size (Large Enterprises and Small & Medium Enterprises), Industry Vertical (BFSI, Manufacturing, Retail, Healthcare, IT & Telecom, and Others), and Regional Analysis (North America, Europe, Asia-Pacific, and LAMEA): Global Opportunity Analysis and Industry Forecast, 2022-2031". According to the report, the global communication software market generated $1 Billion in 2021, and is anticipated to generate $2.6 Billion by 2031, witnessing a CAGR of 10.3% from 2022 to 2031. 

Prime Determinants of Growth

A rise in remote work along with the increasing need for virtual meetings and the growing adoption of smartphones and other mobile devices across the globe are the major factors predicted to boost the growth of the global communication software market during the forecast period. Besides, the technological advancements and the utilization of cutting-edge technologies like blockchain, artificial intelligence, and machine learning in communication software are expected to creative numerous growth opportunities for global communication software market by 2031. However, security concerns and high implementation costs of communication software may impede the communication software market growth in the coming years. 

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Report Coverage & Details: 

Report Coverage 


Forecast Period 


Base Year 


Market Size in 2021 

$1,001.9 million 

Market Size in 2031 

$2,550.5 million 


10.3 %

No. of Pages in Report 


Segments covered 

Deployment Model, Enterprise Size, Industry Vertical,?and Region. 


Growing demand for remote communication solutions that are reliable & efficient 

and Increasing adoption of smartphones and other mobile devices 


An increase in demand for reliable & efficient cloud-based communication 

software from various companies continuous technological advancements 


High capital cost of installation and security concerns 

Covid-19 Scenario 

  • The COVID-19 pandemic has had a positive impact on the growth of the communication software market. Remote labor, virtual events, and online schooling have all grown as a result of social distancing policies. 
  • The pandemic has also led to increased demand for other types of communication software, such as messaging apps, team collaboration tools, and virtual event platforms. 
  • The COVID-19 pandemic has also accelerated the adoption of cloud-based communication software. With remote work becoming the new norm, companies have had to rely on cloud-based solutions to ensure that their employees can work from anywhere. These factors have significantly impacted on the growth of the global communication software market. 

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Cloud Sub-segment to Grow at the Highest CAGR by 2031 

Based on deployment model, the cloud sub-segment held the highest market share in 2021 and is estimated to show the fastest growth during the forecast period. The significant growth of the communication software market's sub-segment is mainly owing to the increasing number of employees working remotely, resulting in the growing demand for cloud-based platforms for efficient team collaboration across companies. With the help of cloud-based solutions, remote teams are able to manage projects of all sizes and streamline their business processes. 

Large Enterprises Sub-segment to Maintain its Leadership Status During the Forecast Period 

Based on enterprise size, the large enterprises sub-segment held the highest market share in 2021 and is estimated to portray the largest CAGR during the forecast period from 2022 to 2031. The rising need for efficient and effective communication solutions from large enterprises due to their complex communication requirements is expected to drive the sub-segment's growth in the coming years. Besides, with the integration of new technologies, advanced capabilities like predictive analytics, automatic answers, and improved security are being added to communication software, which is expected to boost the growth of the large enterprises sub-segment in the communication software market by 2031.

IT and Telecom Sub-segment to Maintain its Leading Position by 2031 

Based on industry vertical, the IT and telecom sub-segment accounted for the largest share in the communication software market in 2021 and is expected to maintain a leading position in terms of CAGR during the forecast period. The increasing demand for communication software that can support remote work and collaboration is the major factor driving the growth of the IT and telecom sub-segment. Besides, the ability of communication software to handle various devices and offer dependable connectivity in the IT and telecom is expected to augment the communication software market sub-segment's growth by 2031.

North America Region to Garner Largest Revenue by 2031 

Based on region, North America held the highest market share in terms of revenue in 2021 and is likely to dominate in the global communication software market during the forecast period. The development of communication software is supported by the region's well-established technological infrastructure. The growing need for communication software in the North America region is anticipated to rise further as cloud-based technologies and the Internet of Things (IoT) become more widely used as this software is crucial in fostering collaboration, which is becoming more and more vital in the workplace. 

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Leading Market Players: - 

  • Nudge Rewards Inc.
  • GuideSpark
  • Beekeeper AG
  • Sociabble, Inc.
  • SocialChorus. Inc.
  • Poppulo
  • OurPeople
  • Smarp
  • theemployeeapp
  • Workvivo Limited

The report provides a detailed analysis of these key players in the global communication software market. These players have adopted different strategies such as new product launches, collaborations, expansion, joint ventures, agreements, and others to increase their market share and maintain dominant shares in different regions. The report is valuable in highlighting business performance, operating segments, product portfolio, and strategic moves of market players to showcase the competitive scenario. 

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About Us

Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.

We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Allied Market Research CEO Pawan Kumar is instrumental in inspiring and encouraging everyone associated with the company to maintain high quality of data and help clients in every way possible to achieve success. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.


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