Decoding Diner Discovery: BentoBox's 2023 Diner Journey Report Reveals that Patrons Digitally Connect with Restaurants Before Dining IRL
The report surveyed 2,000 U.S. diners and discovered that most customers engage with restaurants online prior to dining out
NEW YORK, May 17, 2023 /PRNewswire/ -- BentoBox, the restaurant technology company that partners with over 14,000 restaurants worldwide, today released its 2023 Diner Journey Report. The report surveyed 2,000 U.S. diners to explore how personal recommendations, search engines, social media and restaurant websites shape diner discovery. It revealed several key insights that will help restaurant owners understand customer behaviors and preferences.
BentoBox's 2023 Diner Journey Report found that:
Over 14,000 restaurant concepts worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés's ThinkFoodGroup and Danny Meyer's Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop. In November 2021, Fiserv, a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences, acquired BentoBox. The acquisition will allow BentoBox to support more restaurants than ever before.
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