Zscaler Digital Experience (ZDX) Enhances Monitoring with AI-driven Insights for Improved Employee Productivity

Cloud security leader Zscaler announced today that it has added new features to its Zscaler Digital Experience (ZDX) solution, a platform that offers end-to-end visibility and IT troubleshooting capabilities. The update focuses on AI-powered insights for IT Operations and Service Desk teams to better support employee productivity. This is especially beneficial for organizations with distributed applications, data, and users.

Zscaler's AI-powered monitoring capabilities increase transparency into user experiences and provide intelligent solutions for user issues and performance inefficiencies. Zscaler now offers meeting quality metrics for WebEx to improve the user experience, and ZDX has already implemented support for UCaaS applications like Microsoft (News - Alert) Teams and Zoom. This comprehensive approach to digital experience monitoring allows service teams to maximize digital dexterity, achieve approximately 70% improvement in IT Ops productivity when AI-powered root cause analysis is used, and scale their global enterprise with environments secured by Zscaler.

Dhawal Sharma, Vice President and General Manager at Zscaler, commented on the challenges faced by IT teams in today's cloud and hybrid work environments. He explained that the new capabilities provide deep insights and AI-powered analysis, helping IT teams thrive in complex settings and ensure optimal digital experiences to increase employee productivity.

The new Zscaler Digital Experience capabilities provide actionable insights and diagnostics by analyzing massive amounts of telemetry data gathered from diverse end-user devices, local networks, ISPs, corporate networks, proxies, the Zscaler Zero Trust Exchange, and applications. IT teams within enterprise-sized organizations can now achieve faster IT resolutions using AI, enable higher-quality collaboration, and effortlessly scale global enterprises.

Customers are already seeing benefits from these enhancements. JP Saini, EVP, Chief Digital & Technology Officer at Sunbelt Rentals (News - Alert), said that ZDX and its new AI-powered detection and analysis capabilities help them proactively respond to developing problems that can impact employees, quickly resolving user issues and resulting in greater productivity and higher IT staff and end-user morale.

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