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Zoho Integrates OpenAI with Zia, Strengthening Generative AI Capabilities While Upholding Core Tenets of AI StrategyZoho Corporation, a leading global technology company, today announced execution plans and ongoing investment in AI, beginning with the launch of 13 generative AI Zoho application extensions and integrations, powered by ChatGPT. Generative AI is the latest step along the company's innovation roadmap, blending third-party intelligence with Zia, Zoho's powerful AI engine, which runs on Zoho's secure cloud. Leveraging Zoho's decade-long investment in AI, this integration model greatly improves customer experience, adds considerable customer value, and better protects user privacy. "The fusion of ChatGPT's generative AI with our homegrown AI features will provide users with a more intuitive, efficient, and secure experience, reflecting Zoho's deep R&D-first culture," said Ramprakash Ramamoorthy, Head of Labs and AI Research for Zoho. "As a technology partner, Zoho's customers continue to rely on us for keeping them ahead of the curve while retaining core tenets like privacy and value, which they have come to respect. We will continue to deliver on this promise without compromise." The following are the three core tenets of Zoho's AI strategy:
AI Roadmap and Vision In the short term, Zoho will facilitate Zia's integration with third-party intelligence, as it has done with ChatGPT, bringing the newest technology into the company's broad portfolio of business solutions. As Zoho progresses, the company intends to take generative AI technology in-house, ensuring its 90 million global users benefit from intelligent experiences as well as Zoho's leading value and privacy standards. In addition, Zoho is currently developing proprietary Large Language Models (LLMs) capable of conversing, summarizing, paraphrasing, and adapting to new tasks with zero-shot learningtechniques, empowering seamless AI-driven communication and knowledge discovery like never before. Generative AI in Zoho Applications Zoho's new generative AI integrations, powered by ChatGPT, complement the broad portfolio of AI technologies Zoho already supports. This new technology has been contextually integrated into Zoho's applications and can be leveraged right away by users of all stripes. Here's what ChatGPT is facilitating right now: Zoho CRM with Generative AI
Zoho Analytics with Generative AI
Zoho Desk with Generative AI
Zoho Writer with Generative AI
Zoho Mail with Generative AI
Zoho Cliq with Generative AI
Zoho Social with Generative AI
Zoho Assist with Generative AI
Zoho LandingPage with Generative AI
Zoho SalesIQ with Generative AI
Zoho Notebook with Generative AI
Zoho DataPrep with Generative AI
Zoho Meeting with Generative AI
"Zoho is leading the way with its integration of OpenAI," said Zoho customer Steven Gabbard, Founder of Contractor Foreman, provider of construction management software. "As the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder." Availability and Pricing Zia is available by default in Zoho's applications. Integrations for Zoho Desk, Cliq, and Writer are available in Zoho Marketplace (alongside 1,800+ extensions), while all other OpenAI integrations are available within their respective Zoho products, built to work in tandem with Zia. Customers choosing to enable generative AI capabilities within Zoho's applications may do so using their existing OpenAI account API key. Based on the number of APIs used, customers will be billed directly by OpenAI. Zoho will maintain a steady rhythm announcing new generative AI extensions and integrations to its portfolio. Zoho Privacy Pledge Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. The company owns and operates its data centers, ensuring complete oversight of customer data, privacy, and security. More than 90 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself. For more information, please visit: https://www.zoho.com/privacy-commitment.html About Zoho With 55+ apps in nearly every major business category, Zoho Corporation is one of the world's most prolific technology companies. Headquartered in Austin, Texas, with international headquarters in Chennai, India, Zoho is privately held and profitable with more than 12,000 employees. For more information, please visit: www.zoho.com/
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