Genesys Customers Can Now Access Peerless Network's High-Quality SIP Trunking Services

Peerless Network, a leading global communications provider and now part of Infobip (News - Alert), has announced that its SIP Trunking services are now available on Genesys' AppFoundry marketplace. Genesys is a marketplace that offers integrations and applications to create excellent customer experiences. Peerless Network (News - Alert)'s SIP Trunking services are now approved offerings on the marketplace.

According to a report by MarketsandMarkets, the call center market size is expected to grow from USD 24.55 billion in 2017 to USD 36.1 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. The report cited the increasing adoption of cloud-based solutions, the rise of AI and analytics, and the increasing use of social media platforms as some of the factors driving the growth of the call center market.

The report also highlighted the growing demand for advanced analytics solutions to analyze customer interactions and optimize call center operations. AI-powered chatbots, virtual assistants, and other conversational AI solutions are also becoming increasingly popular in the call center industry.

SIP Trunking is a technology that allows businesses to use VoIP to connect their phone system to the Public Switched Telephone Network (PSTN). A report by Grand View Research estimated that the global SIP Trunking market size was valued at USD 8.57 billion in 2020 and is expected to grow at a CAGR of 12.2% from 2021 to 2028.

The report cited the benefits of SIP Trunking, such as lower costs, scalability, and improved flexibility, as some of the factors driving the growth of the market. The adoption of cloud-based solutions, the increasing demand for Unified Communications (News - Alert) as a Service (UCaaS), and the rise of the Bring Your Own Carrier (BYOC) trend are also expected to contribute to the growth of the SIP Trunking market.

History of Genesys (News - Alert) and Peerless Network

Genesys is a leading provider of customer experience and contact center solutions. The company was founded in 1990 and is headquartered in Daly City, California. Genesys offers a range of products and services, including Genesys Cloud CX, a cloud-based contact center solution that enables businesses to engage with their customers across multiple channels.

Peerless Network is a provider of telecommunications services, including SIP Trunking, Operator Connect for Microsoft Teams, toll-free services, and Cloud PBX (News - Alert). The company was founded in 2008 and is headquartered in Chicago, Illinois. In 2022, Peerless Network was acquired by Infobip, a global cloud communications platform that provides omnichannel solutions to improve customer experience.

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