Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools to Help Enterprise Social Teams
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of a self-service version of its industry-leading social media management solution Sprinklr Social. Social media teams can now access Sprinklr Social on a self-service basis by subscribing to its 'Advanced' Plan." This out-of-the-box version of Sprinklr Social includes publishing, engagement, and reporting tools integrated with OpenAI's generative AI models to help enterprise social media teams create better content, more quickly, with fewer resources.
"OpenAI has shown the potential for generative AI to change how brands operate," said Sprinklr Chief Technology Officer, Pavitar Singh. "Combining the power of OpenAI technologies with the focus of Sprinklr AI, we aim to change how enterprises interact with their customers. We are announcing the first integration with Sprinklr Social today. We will have much more to come across every product suite as we tap the power of generative AI across the industry's only Unified-CXM platform."
The Sprinklr Social Advanced Plan is pre-built with OpenAI GPT integrations enabling customers to leverage generative AI capabilities for content publishing, engagement, and reporting:
Sprinklr Social (Formerly Sprinklr Social Engagement & Sales) has long served many of the world's most iconic brands. However, smaller enterprise social media teams have expressed the need for out-of-the-box solutions that are quick to deploy and easy to use.
Sprinklr Social's Advanced Plan integrated with OpenAI generative AI addresses these needs. This out-of-the-box version of Sprinklr Social is simpler, smarter, and better than competing enterprise tools. Product highlights include:
"2023 is the year that the enterprise finally puts AI to work at scale," continued Singh. "For more than a decade Sprinklr has helped many of the most iconic brands process oceans of unstructured customer experience data from 30+ digital channels and millions of data sources to identify and understand trends, drive better-informed business decisions, and make their own customers happier. With an out-of-the-box, self-service option, we can bring the most powerful social media platform on the market to enterprise social teams of any size. Our new integration with OpenAI and ChatGPT brings our Sprinklr Social customers the power of generative AI to create better content more quickly, improve engagement, and drive better business results."
"Generative AI has become table stakes as quickly as any technology in recent memory," said Shep Hyken, customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. "However, differentiation is not through integration alone. Sprinklr is well positioned to help enterprises apply this technology effectively because they have built an architecture from the ground up to unify, centralize, and ensure the quality of all CX data on one platform. The quality of Sprinklr AI and data combined with generative AI is game changing."
The self-service and enterprise versions of Sprinklr Social are powered by the same code base, which means that:
The Sprinklr Social Advanced Plan is available now. Sign up for a 90-day trial here. After 90 days, the Advanced Plan is available for $299 per user, per month.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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