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Cresta Expands its Generative AI Solutions for the Contact CenterContact center customers can harness AI to retain customers and tap new revenue streams PALO ALTO, Calif., March 27, 2023 /PRNewswire/ -- Cresta, a leading provider of generative AI for intelligent contact centers, today announced the introduction of several new solutions and enhancements to its Cresta Real Time Intelligence Platform, a comprehensive portfolio of AI-powered products and solutions that seamlessly work together to help organizations grow revenues and retain customers. Businesses are increasingly intrigued by the prospects of generative AI but only willing to invest in the technology if there is a tangible ROI. Powered by generative AI, these new solutions help contact center and sales teams become more effective by identifying the behaviors and drivers that improve business outcomes. "With AI reaching an inflection point, companies across industries are trying to navigate the hype and determine how to use this technology to drive more business efficiencies," said Ping Wu, VP of Engineering & Product at Cresta. "These new solutions will help businesses overcome this challenge by underpinning their sales and service strategies with deep insights based on customer conversations with their best agents." Drive Revenue Growth by Narrowing the Sales Performance Gap Cresta Sales for Revenue Growth helps managers and agents improve revenue performance as quickly as possible by helping teams identify winning sales behaviors, providing visibility into 100% of conversations to ensure key behaviors are followed, and through real-time coaching to make agents more effective and improve business results. Increase Agent Effectiveness Through Outcome-Oriented Coaching and Business Insights The new Cresta Post-Call solution improves the effectiveness of contact centers by providing managers and supervisors with insights to identify and prioritize the key behaviors driving business success, along with the ability to ensure consistency by automatically reviewing agent adherence to behaviors in every conversation. This timely, personalized coaching helps agents improve their performance. Cresta's three-step process to improve agent performance includes: identifying the behaviors that drive positive business outcomes, driving agent adherence through training and personalized coaching, and measuring results for continuous improvement. Improve Self-Service Effectiveness by Identifying Reasons Why Customers Are Engaging
Cresta's customers have seen sales increase by 10%, ramp time reduced by 2x, CSAT improve by 20%, and agents have saved up to five hours in repetitive tasks per week. CarMax, Blue Nile, Earthlink, Holiday Inn Club Vacations, Porsche, and Intuit are among the leading companies using Cresta to improve the productivity of their contact center operations. To learn more about Cresta's new product offerings and updates, visit www.cresta.com. About Cresta Follow our blog and connect with us on LinkedIn and Twitter. View original content to download multimedia:https://www.prnewswire.com/news-releases/cresta-expands-its-generative-ai-solutions-for-the-contact-center-301781437.html SOURCE Cresta |