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Auvik 2023 Network IT Management Report Reveals IT and Security Challenges are Hindering End User Experience in the Hybrid WorkforceAuvik, an award-winning provider of cloud-based network management software, today shared results of its 2023 Network IT Management Report. An annual report conducted by Auvik, the 2023 edition includes findings from a survey of 4,500 IT professionals across North America, shedding light on the current challenges facing in-house IT professionals and MSPs alike when it comes to network visibility, management and security.
Gaps in Network Visibility
SaaS and cloud applications (e.g. Salesforce, Slack, G Suite, Microsoft 365, Zoom, etc.) are how employees are getting work done. These apps as well as the Wi-Fi employees are using at home (or at a hotel, a coffee shop, etc.) pose potential security risks to the enterprise network, and thus IT teams must have visibility and solutions for enabling their workforce to be productive while minimizing risk. In recognition of this need and current gaps, 30% of the survey respondents reported that they are planning to invest in Wi-Fi management and/or SaaS and Cloud monitoring solutions within the next 12 months. "A growing trend we at Auvik have observed - and which the findings of our 2023 report reinforce - is that IT teams are increasingly measured on their ability to deliver a seamless experience to end users and keep them productive," said Alex Hoff, Co-founder and Chief Product Officer at Auvik. "45% of this year's respondents said they are measured on the satisfaction of their end user or customer. When an employee experiences slowness on their device, network or in an application they are using, the responsibility to reolve that issue falls to the IT team, who are often working with blind spots and a constantly-changing environment." In January of this year, more than 2 million people experienced power outages due to the storms in California, and many of those individuals then went to coffee shops or friends or relatives' homes to work, introducing new Wi-Fi connections, potentially new devices and other components that affect the end user experience. IT teams must have the tools to monitor, manage and support employees' work experiences from any location, at any time.
Network Configurations Pose Visibility and Security Challenges
Additional key findings from the report include:
"The network has evolved from assets solely owned by the IT organization to anything that allows the team to connect to their application, which results in greater change and complexity for the end user experience," continued Hoff. "This means greater chances for a poor end user experience and decreased productivity, security risks, and network downtime, which directly impacts the bottom line. According to the Information Technology Industry Council, a single hour of server downtime costs most small to mid-sized enterprises $300,000, and can cost larger organizations more than $5 million. Visibility is critical to reach what we call The Last Mile of the Office Network and ensure the remote workforce remains safe, connected and productive." Download the full 2023 Network IT Management Report. To see Auvik in action and see how automated network discovery, documentation, monitoring and management can help your organization, start a free trial.
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